This place was fantastic! The food was good, the service was great and the room was very clean. Going down we had some worries from reading other reviews about the small and the bad air conditioning, etc. People complain about the "smell" but it is just the ocean with general humidity and it isn't bad as some people have said.... more

We are just arriving after 6 nights in the Riu Palace Las Americas. I went with my brother (31), both we like good things, to eat well, to go to good hotels, to travel a lot, etc....we know what is good and what is bad., both professionals, speaking 4 languages each, with several cruises and many many many good hotels... more

I have just returned from the Palace Las Americas and had to write about how exceptional a hotel it is. I have stopped in some great hotels previously, but this is by far the best. I will try to break this down into the different areas, to be as helpful as possible. Be warned though, this is a couples hotel... more

We recently stayed at the Riu Palace, and honestly couldn't have had a better time! I had never been to Cancun so I did a lot of research before going, and was a bit leary by some of the negative reviews. However, we were thrilled with the place from the moment we pulled into the drive, and were met by... more

If you want to be under the stars; let it be under four stars at this magnificent paradise palace. I couldn't imagine staying at any other place in Cancun. You will not be unsatisfied with the service and the beautiful Spanish architect of all the detail Riu Palace Las Americas has to offer. This all inclusive paradise made my stay... more

From the moment we arrived the service by the hotel staff was impecable: drinks whilst checking in, bags arrived in room 5 minutes later, fridge fully stocked, reception asked us if we would like dinner reservations in one of the al la carte reastuarants that evening. We ate at the buffet restaurant that evening and for breakfast the following day,... more

The hotel is incredible, you could not ask for anything more from a hotel. Every member of staff was helpful and they never stopped smiling, cleaning and serving. The only slight drawback were some of the loud, brash and obnixious American guests who sometimes let themselves down. more

From the moment we walked in the door, my boyfriend, and the other couple we traveled with were "wow'd". We were promptly greeted with a "Welcome home!" Check in was smooth and easy, as we arrived to the hotel 3 hours prior to check in, and this was no problem. Javier explained the entire layout of the hotel to us,... more

Our stay was ok, but I expected much more. Maybe the problem is that we stayed a few nights at Fiesta Americana Grand Coral Beach, a much better hotel and a true 5 star, in the beginning of our trip. Rooms are good, except for the bed (way too firm). We got an oceanfront right in the middle of the... more