The hotel was absolutely beautiful, perfectly located and the staff was great. They even upgraded us to an Oceanfront room for FREE when we arrived. However, there was an ammonia odor in the room, if you have allergies come prepared, but after the first day we didn’t notice it at all. Where we wish we had given the previous reviews... more

My family stayed at this hotel from August 6-10, 2009. First impressions: We arrived by shuttle from the airport courtesy of Lomas Travel (via Funjet). The hotel is absolutely brilliant and beautiful to look at from the outside. The hotel staff helped us out of the shuttle bus and assisted us with our luggage. The interior of the hotel lobby... more

Our stay witnessed a client complaining about his cell phone being stolen or lost. I was amazed at the " I dont care attitude of the front desk towards this guest." The restaurant staff ( Edgar and Lucio)and the Sub-director made our stay very pleasant. Overall the atmosphere was very relaxing. Riu Caribe was a much nicer experience!! more

After going to Thailand the previous year i obviously had high expectations of my next holiday. We booked Cancun and booked the hotel with the best review in the brochure, it didnt dissapoint. The hotel is out of this world, the food, staff, rooms are all great. I will highlight the food as it was some of the best i... more

I read all the reviews before coming on holiday and was slightly hesitant.How wrong was i. Stepped off the bus and our luggage was taken into the hotel for us where we were greeted with cocktails whilst a receptionist got our rooms for us. Noticed the musty smell straight away but that did not bother us at all.Room was superb... more

This was my 3 visit to the hotel. The atmosphere has gone down hill with each return. Within 20 min. of arrival, my paperwork was lost, my room was wrong, and my cll phone was stolen. I get a sense of apathy from the staff and management as well. If you do not speak Spanish(which is what I was asked... more

Wow, where to begin? My boyfriend of three years and I have been on a vacation together every year and this one blew them all away. Not only was it relaxing but incredibly romantic and the Riu Palace went about and beyond our expectations. I figure the easiest way to do this review is break it down into categories: Check-In:... more

What can I say! The Riu Palace Las Americas is a must! The hotel is amazing....it is always immaculate! The lobby is amazing... The staff...from the check in staff to the cleaners are all so friendly. They go out of their way to speak to you and make your stay a pleasant one. The rooms are really nice. Most of... more

Stayed at Riu Palace with husband and daughters(aged 16 & 22). I was a little apprehensive as i had read some not so good reviews. From the moment we entered the hotel we knew we had made the right choice. The view of the pool and sea from the lobby was breathtaking to say the least! Everywhere was spotless clean... more