wow where to begin...first just getting into Cancun is a joke. Stood in line for immagration for an hour and half, and was told we got off lucky!!!! Not the hotel's fault I realize that, but it did set an ominous tone for the rest of the trip. When we finally did get to hotel I requested upgrade, which I... more

We were originally booked at Oasis Palm Beach but was moved to this "supposedly 4-star/newer hotel--Oasis Viva due to AC not working at the Oasis Palm Beach. We booked for a 7day vacation, traveled with my husband and our 3 kids. The Concierge/Reception Area: Rude people who doesn't really care! There is a security guard at night, didn't get his... more

Before booking my trip to Cancun, I read review after review on Trip Advisor, and finally decided on Oasis Viva Beach. Between booking and departure,I continued to check reviews and I got a little scared...but for no reason. I travel with 3 other adults and my own children aged 5 and 8. We have stayed at numerous all inclusive resorts... more

we got there 11am and didn't have a room until 3:45pm. and the hotel room is so old.. also, not happy with limited number of restaurants, variety of food...etc. Attention: plastic cups are being re-used over and over again and glass cups are just rinsed by bar tender's bare hands. THEY ARE JUST STERILIZED BY A SLICE OF LEMON! so... more

Just came back from the Oasis Viva Beach ALL INCLUSIVE Would not EVER go back. There was a GROUP of 10 of us who just wanted to have eat, drink and be merry. The positive is the beach, the end!!!!! When entering the hotel you almost get knocked over with the smell ( think dirty feet or locker room), that... more

I made the mistake of booking this trip before reading reviews. This place has so many prolems. It made my vaccation that I wait for all year not enjoyable. The only thing that was good in this place was the beach. - no Air Condition in the hotel or in all 5 restaurants, so basically eat and run before you... more

After reading the reviews on here i was worried.Me,my husband and my son were going for two weeks and we thoroughly enjoyed it.The staff were friendly especially victor at the lobby bar -my husband thought he was gr8!The chill out team were very entertaining The hotel was very clean and our rooms were kept spotless we didn't have anything feeling... more

The bad reviews on here have prompted me to write my own review. Positives: * Nice room- balcony, fridge, electronic safe. Our room didnt ever smell, however, nothing ever got completely dry. I would blame the weather tho * Staff- always polite on the reception desk when we were buying internet time or changing money * Beach- lovely! always a... more

We booked our visit to the Oasis Viva Beach a few months ago through a deal we saw online, and before our trip I read some of the reviews on this website and got a little bit worried. Our stay, however, was a lot better than what I expected. Of course, no place is perfect and it is hard to... more