We arrived at 5pm on a Thu, and even though we were the only ones checking in at the time, it still took the staff good 15 minutes to finish the process. That was a bad sign of things to come. We were first put in a room directly in front of the elevator, so every time someone exited the... more

It was our first time to the Oasis Viva Beach. The hotel was clean and the staff was very friendly. Never a need that wasn't taken care of with a smile on their face. 3 people to commend were: Laurencio and Fabian at the restaurant/grill on the beach and our maid Laura. The food and drinks were flowing. This hotel... more

We were worried after reading the negative reviews. Upon arrival to the resort, we were promptly checked in, and taken to our rooms. We found the rooms to have a lovely view, working air conditioning, comfortable beds, and clean. During our stay, there was consistent maid service. All of the staff we encountered were smiling and friendly, and there were... more

First off when you land at the airport be aware of the people trying to grab your luggage to get a tip it's litterally ten steps they walk and expect a tip. When we arrived at the Oasis Viva Beach it was a very welcoming friendly experience check in was a breeze. Our room was clean and had an amazing... more

My family + I went on a trip to Cancun and we found Oasis Viva beach. It was very nice. When we arrived from the airport, there was already a shuttle bus waiting for us ! It was LUXURIOUS ! They carefully took our luggage and put it in the bus. We offered help, but they were very nice and... more

We were 2 families, a total of 10 people: 4 adults, 5 teenagers and a 6 year old coming from CA.. and Indiana. I initially wrote in my gringa Spanish (which my friend re-wrote) and mailed a letter asking for remodeled rooms and rooms that were either next to each other or adjoining rooms. These requests were accommodated before our... more

Yes, I knew about the swine flu. What I didnt know is that 3 days into our trip the hotel decided to close and move us all to the Oasis Cancun. ( but more on that later- thats a whole new review) We liked the Oasis viva beach it is worth the $ for a 3 star hotel. Our room... more

We arrived at the hotel at 8am, we had our room by 11am. Before we got the room, we had an appetizing breakfast, the spread was amazing, with all tropical fruits meats, chicken, pasta, cereals and all kinds of yogurts, etc. We sat in the lounge chairs after breakfast, and enjoyed the sunshine. We were smart, we had packed our... more

April 12-16, 2009 This was our second stay in two years at the Oasis Viva. Even though our luggage didn't make the trip with us from Atlanta, we were excited to get to the hotel. We no more than walked in the door to get in line to check in and we were approached by a staff member. They were... more