Service was terrible, would clean room at 4:00pm/needed towels, soap called house keeping, never would bring us the towels. The food was terrible! Two nights they forgot our entrees. They had spring breakers, the hotel said they would not have them. They were LOUD and took the place over. The bartenders and some of the waiters very rude!!!! After two... more

Reading all the reviews for weeks before we booked we finally decided the Oasis Viva. Good choice, location, food was good(buffet) 2 restaurant need reservations. my brother loved the mexican one we didnt go to the italian . 2 nice pools cleanas a whistle.. rooms were ok clean enough. bathrooms small as can be, showers never drained, view was spectacular... more

One thing I had to keep telling myself was, "you're not in Canada so don't expect Canadian hospitality!" I too was not impressed with the service at this hotel. However, once I made my concerns "clearly" understood, I finally got what I wanted. You must not take no for an answer in this place and yet you must also firmly... more

This was my first trip south and i will admit I was nervous. I read a lot of good things about this resort and some bad. Upon arrival we got are rooms but my wife really wanted a balcony. They told us to check back in the morning and by 1pm we got are room which had an amazing view.... more

I can not believe some of the things that were said on this site about this hotel...and agree with one of the people on here, who asked weither or not people are there to critique the hotel, or vacation. Ladies and gentlemen if you are considering staying at this hotel, GO FOR IT!!!! We recently returned (3/26/09) and had the... more

The only other country I have been to outside of Canada was the Dominican Republic, at a 5-star resort. Please be aware I am very thorough so this may be a slightly long read. I was somewhat excited to come to this hotel. I had read reviews that it wasn't exceptional but it wasn't the pits, either. It was quite... more

And I thought I had done my homework when I booked the Oasis Viva Beach. They have a number of hotels in Cancun. They have one..."The Grand" at Viva Beach...it is upscale but don't get it confused with the other one. My wife and I checked in and the only room they had was on the first floor. Very dumpy... more

Start with getting off the plane. For my first trip outside Canada, it wasn't very pleasurable. I guess I just wasn't prepared for vultures everywhere you go. Check in went okay they did offer us an upgrade but we declined, 3 days into our holiday we thought maybe we should have taken the upgrade. We had no complaints about our... more

We (my Dad, sister and I) stayed at the Oasis Viva Beach March 3-9. First of all, to those of you who complain about this resort: Did you go there to have a good time or to critique the resort?! Were you looking for negatives?? Yes, we did have some experiences that could be considered negative, but I have always... more