The room size was ok, but the comforter and the room decoration was very outdated. We found that if you take a late morning shower, the water was too hot and the cold water could not regulate it. We were assigned a person to help us with any information getting around or other, but it also included pushing us to... more

Just back from a one week stay at the GR with my wife and two young boys. The trip didn't start very well, as I had scheduled a pickup at the airport through the hotel's travel agency, Sol-Ha. When we walked outside of the airport to look for our ride, 9:30pm by the way, they were no where to be... more

Booked at the Royal Solaris, but because of the unfounded swine flu scare, was moved to the GR. I had done a great deal of research on the Royal, and think I may have been better off there. It was very quiet when we first got there, Arrived May 28-June3 (we actually left a day early) After the weekend, a... more

The place was beautiful. Clean, comfortable rooms. Amazing staff that really bends over backwards to help you out. There is no sign of the flu in Cancun. We had a wonderful week there. To note: If renting a car, be prepared to be pulled over and harassed by the police. We were pulled over twice in three days for "speeding",... more

We, like many others, decided to go to Cancun despite the Swine flu situation and it was the best decision we could have made. Everything turned out great. The hotel was clean, not overcrowded, great attention, and relaxing. I don't know what the hotel is like at full capacity but I loved it just the way it was. Everything was... more

My rating is truly Excellent on this beautiful resort. My room was spacious and clean I had room 8444 with a gorgeous view of the ocean and the pools. Every employee from the front desk to the cleaning people was friendly and kind. There was lots of food to choose from. The breakfast buffet was amazing. Took an all day... more

We supposed to be in the Royal Solaris but were "upgraded" to the GR. We have never been to an all-inclusive before so we had very few complaints and were happy with our accomodations. The GR is beautiful, the food was good, the service was great, the entertainment was good most nights. The beach is small (lost to the hurricanes),... more

We had originally booked our hotel at the Royal Solaris, but because of the swine flu, we got rebooked at the GR Solaris. We were told it was an upgrade, and was going to be nicer. I read some reviews online, and wasn't so sure. However, from the time we met our driver at the airport until we left a... more

We decided to go despite all the flu crap and so very glad we did! No long lines, great deals! We originally booked at the Royal Solaris and apon arrival we were moved to the GR. I was kinda dissapointed but I knew before hand unlike many others, that they were consolidating because of low occupancy. We arrived to beautiful... more