You just can't beat the service! From being greeted at the entrance by bellmen gathering your luggage, waitresses with champagne, and front desk clerks ready to get you settled in, to having someone there for your every need throughout your stay! As a Real Club member, I can tell you these guys know how to make you feel welcome. Enjoy... more

My husband and I stayed at this hotel for 5 nights (from June 29 - July 4 2009). We had several problems with the hotel. When we arrived, the check-in process was very slow. They gave us room 2132, which was located on the 1st floor near the children's playground. We went to our room, and noticed a very strong... more

After reading some of the negative reviews, looking at the hotel pictures on the website, and then reviewing the brochure that our travel agent provided , my family and I thought that we had made a major mistake in choosing this hotel. To our pleasant surprise, the hotel and staff exceeded our expectations. The hotel is so beautiful and the... more

Wow! Where to begin. From the moment we entered the hotel until we left, we were treated to 5 star service!! The bellmen are by far the best ever!! Angel, Francisco, and Carlos took care of EVERYTHING. From taxis and hotel vans for rides, to dinner suggestions, care of luggage, and good conversation, it was all a class act. Reception... more

I'll keep it short and sweet.... We stayed between 28th May and 12th June The food: People complain about its monotomy, but there is PLENTY of choice at the hotel, the sushi/poolside bar, Marias a la carte, The Sunset Grill and the choice of 2 Buffet style restaurants where the food is always fresh and varied (despite previous comments) The... more

I have been to the best hotels in Cancun and while this is certainly not a 5 star, I have trouble identifying huge differences between this one and those rated much higher. The room was definitely older and the hotel certainly has rooms with poor views, but they have great amenities such as the OKI Splash water park for kids... more

I have just recently returned from 2 weeks at the gran caribe and i have nothing bad to say about it at all! It was the best holiday ever! The hotel and staff were amazing . The sports and entertainment team made the holiday for me and my best friend as we went out with them every night we went... more

While staying at the Gran Caribe Real, we met a bunch of people from all over the United States and from Europe. We are still talking to those people. It was a great atmosphere to meet new friends. The activities staff was amazing. I became close friends with Ale and Jesus. We went out to the bars with the them... more

My wife and I went on a short birthday surprise trip to Cancun. Because I booked this on the inexpensive side I was a bit leary of what we would find upon arrival. Let me say that we were thrilled. This resort was well within our expectations. Food was good to excellent, drinks were well portioned, staff was friendly and... more