Arrived 11/9/9 after reading reviews on trip advisor didn't know what to expect good or bad. Well it was all good to booking in to rooms to food and drink excellent. Checking in was no problem, asked if we wanted an upgrade we said no they said no problem, no hassel. Rooms were exactly what we paid for sea view.... more

I have to put my two cents in about this hotel. I always read reviews on this site so I thought I would write one finally. We stayed at this hotel in Feb 09 and we are going back in two weeks. We have been to Cancun 7 times and we have found nice hotels but this is by far... more

The Gran Caribe exceeded our expectations above and beyond from the staff to the service & food. The rooms were picture perfect...what we had seen online was exactly what the room looked like. The food was phenomenal... from buffet to a la carte. The bars had service faster than we had ever experienced. The entertainment from pool activities to the... more

Hotel was beautiful. The room was clean, amazing view of the sea. The entertainment team made our holiday as they were so fun and friendly, especially Javier, Miguel, Danny and Jesus. Ennrrii was very helpful with any information we needed to know about the hotel and surrounding area. Best holiday by far, cant wait to go back next year!! more

Over all this was a nice resort to stay at. Most of the staff were very nice and helpful. It was great to have such high quality service. I would steer clear of the information desk if possible. The guys there weren't really helpful to say the last. This resort is kind of in the middle of a strip of... more

This is our third consecutive visit to the Gran Caribe Real in Cancun. The hotel is clean, the staff is friendly and helpful and the beach is fabulous. The location is close to the open market, several malls and restaurants. The food is good (we recommend the sushi bar), the drinks are refreshing and we enjoy being pampered. We highly... more

My husband and I stayed for one week in mid September and we enjoyed the resort very much. The thing that struck us the most was how friendly and helpful all the staff were. They all spoke English better than any of the other 4 resorts we have stayed at in Mexico. The two that left an impression were Jonathan... more

Biggest flaw of hotel is--> Time Share/Vacation Club emphasize. Immediately upon checking you are convinced to go to guest service to receive your "welcome package" which is merely a 20 min video presentation, tour of their hotels, and a "great deal" buy time share from us. Too much emphasis is placed on this. I completely avoided this scam for 4... more

All i can say is these people made this resort LINDA -JONATHON- NORMA -RAQUEL -MARTIN-FILY....i could not TIP these people enough, do not get rid of these employees.....would have brought a membership but was lied too by STEVE; if indeed you decide to go which i recommend pay for upgrade and stay on 6th floor I PROMISE YOU WILL NOT... more