I don't understand why some people have been disappointed by this hotel, for the price, what you get in your all inclusive package is great! Not disappointed by this hotel at all and will be going back on our next visit to Cancun. Very very clean, the staff never stop working, Hotel and room where spotless, Yes the food is... more

I'd like to address some of the negative comments about this hotel. Just got back from a 5 night stay. All employees were very friendly, probably the best I've seen in 20 years of going to Mexico. Rooms were spacious & comfortable. There was a bit of noise during the day due to construction on the second floor. The jackhammers... more

I went to Cancun with a friend for a friends wedding.........needless to say I wanted to stay longer than I was supposed to ..........the staff were amazing, very courtious, super friendly, I would hands down recomend it to anyone. From the staff at the Bar to the staff at the restaurants and pool side it was all great............my only negative... more

A dream that you wish would never end. The Dream started with a 5 star service on reception to the hotel, With a Champagne reception they couldn’t have gone wrong. Shortly after that my friends and I met an extremely amazing member of staff called Enrri (bell boy) who carried our bags to the room with a promising attitude! And... more

Wonderful accomodations. Rooms are clean and have great amenities. The 24 hour snack bar is great for feedings late at night when returning from the bars. Staff is friendly and helpful. Our second trip to this location and really enjoy everything except for the constant requests to participate in the "club". Would recommend both this facility as well as other... more

Would definatly stay at this hotel again. Hotel is so clean it is unberliable, the cleaners work so hard. Booking in to the hotel was not as bad as all reiews say, but to be fair there was only the 4 of us that checked in, but it is very very hot in there. Hotel room : Was nice and... more

My husband and I just stayed at the Gran Caribe for one week. We also stayed there in December, 2008 for a week and I can't believe I forgot to write a review! It is SPECTACULAR! We have been to Cancun four times and Riviera Maya once. After staying at the Gran Caribe in December, we decided that was going... more

This hotel was amazing and the holiday was made just perfect by all the staff at the gran caribe real... some in particular would be (sports & entertainment staff) Miguel, Esteban, Bierley, Javi, Dani, Alessa, Ana, Jesus, Angel, and Andoni... and one of the most helpful there was Enrri (bell boy) these people made the holiday special and were always... more

Service was amazing all around. Let the desk tell you about upgrades its worth the savings. We got beach front walk out for 200.00 for 3 nights with privlages to the Royal for dinners so worth it. Private cabana on beach and concierge floor too. Good champagne! The food at Maria's was excellent filet wow and paid up charge for... more