After a long twelve hour flight we all couldn't wait to get to the hotel. We pulled outside the hotel at about half 4 in the afternoon (local time) and it was so unbeliveably hot! Greated my a lovely bell boy. We can't remember his name! but we do know that he is a boxer...He was very friendly throughout our... more

just back from can cun, hotel excellent, food good,staff hard working and very pleasant rooms beautiful ,maids very helpful.all in all this hotel was the best i have ever stayed in , must mention the entertainment staff ,estephan, miguel,elisa,plus the rest of the team for keeping us happy,only downside was the lobby bar as it was too hot needed air... more

from arriving at the hotel we were greeted with cooling face cloths (which were very welcome).for the duration of our stay you were made to feel so important and welcome.all staff from cleaners to hotel managment were very friendly & pleased we had choose this hotel for our stay.entertainment staff made the poolside liveley & fun with all the games..we... more

i had a wonderful time at the resort and ana made it all the more fun she helped me with whatever i needed and had alot of fun activities to do Taylor Bell, TX more

Three of my girlfriends and I went to Cancun for the first time and stayed at the Gran Caribe Real. The hotel was amazing.. it was very clean and the whole staff was very friendly. From the bartenders to the entertainment group everything exceeded our expectations. There were a few people that definitely stood out in our minds. First off,... more

We had a good flight over and the only problem with the airport was that we had to queue to put our suitcases through an x-ray machine, otherwise no problems at all. Check in at the hotel was very slow as we were given the chance to upgrade or choose our room and after a 10 hour flight I just... more

Service was great- Rosalito at the bar is awesome- everyone was polite and friendly entertainment group are alot of fun! Food was not good- poor selection, breakfast was terrible, buffets were gross Susset Grill and Maria's were just okay- we ate dinner off the resort 4 out of 7 nights! Need to air condition the lobby- way too hot to... more

The hotel and the enterainment staff was great. My family experiance there was wonderful. The hotel is a very nice design but can use alittle upgrade in some areas. With saying that i mean that the lobby is very hot and seldom has a cool breeze that passes through. It can use some ceiling fans to circulae the air. On... more

ok alot of people say bad things about the hotel but honestly iv been here like 6times and the people are really nice , rooms really clean , foods great . theres lots of great people that work in the hotel and make you so welcome and make you feel at home , i could name lots of people but... more