First of all, i am not overreacting or i am linked to the hotel in anyway, this hotel its amazing! My wife and i, stayed for 4 nights for a convention/leisure trip, so be sure i see all the business and leisure activities in the hotel. The Aqua its a must see in every way, first when you arrive to... more

We just returned after staying Feb 4th Feb 7th. "We experienced the most unbelievable hotel experience in our lives staying with the Aqua. We were treated like Royalty the moment of our arrival with hand massages, refreshing iced tea and lazing by the turquoise waters and water fall on a chase lounge while our check in procedure was carried out... more

I stayed here for business and this place is the nicest hotel I ever stayed in. The rooms were a little pricey but well worth it since all the rooms face the ocean. I have heard some say there is no beach. I have to dispute that since I stood on the beach myself. The staff was friendly. If you... more

Very nice resort. Every bit of a 5 star resort and then some. It was so beautiful. There is not much beach left after Hurricane Wilma came through a few years ago. We really enjoyed our stay and the staff was amazing! Can't say enough about this resort! more

I was in Cancun for a convention and was lucky enough to stay at the Aqua. The hotel is in a great location with a shopping mall just across the street. The hotel is centrally located and close to everything in Cancun. From the moment I drove up, the staff was warm and friendly. From then on the stay just... more

When I first arrived, the driver of the shuttle told my name to the security gard at the bottom of the hill. 1 minute later, at the top, a nice gentlement opened the door and greeted me by my name and showed me to the front desk while he took my lonely carry-on luggage. At the front desk, I was... more

The hotel installations are nice, but customer service is HORRIBLE. On my second day there my brand new linen pijama disappeared from the room and when I tried the hotel to respond, they simply answered that they had looked in the laundry room and they had not found it there. I have been in other five star hotels where things... more

I have just returned from the Aqua Cancun having booked with Broadway Travel and had to just shout from the rooftops how great this hotel is. Like most people, I was nervous, maybe even reluctant to book a room only property in Cancun, most everything I could find as a traditional package was either All Inclusive or a bit bottom... more

I attended a conference here and stayed on for a few days of R&R after. The rate I had was almost half that posted on the website and cheaper than Expedia. So I won't comment much on value for money as I wasn't paying anything close to the rack rate. The room was nice, fairly spacious and very clean. The... more