tried to sell their memberships at all cost, will not take a no for an answer. I will not recommend this place at all. very unprofessional people and kept me there against my will for five (5) hours. hotel director, you need to check very close the marketing department because they are doing a terrible job. very nice rooms and... more

Before we went on this trip I read many reviews on this site, many of them not great so I was a little concerned. What a waste of thought and time. This resort was so beautiful, clean, and the most beautiful beach in Cancun. With the recent scare of the flu in Mexico, it was not full of people, which... more

We arrived in cancun, hotel picked us up in a timely matter.Check in took for ever. They tried to sell us there timeshare and would not take no for an anwser. Finally he left us alone. We then finally received our room, not what we had requested months earlier which was a beach front room. Asked if we could trade... more

We are on our last day at this resort. Our home timeshare is at the Regina in Cabo but this is our second visit at the location. Last year, we did not have a great impression, but the beach and location next to the Westin are so great - we gave it a second try. They have significantly renovated the... more

I just returned from my second trip to Club Regina. My Aunt has a timeshare, and she spends two months a year there. I went for 15 days last year, but only 8 days this trip. I have no experience with the check in of the hotel, as she is always there when I arrive. I have nothing but good... more

We are Raintree owners who spent the last week of January at the Club Regina Cancun. The good news is that the sheets were nice, the lounge chairs were comfortable, and the ocean is beautiful. The bad news is that the building is not well-maintained (we too received electric shocks---don't touch the bed lamp if you're damp). The shower didn't... more

We are not owners...but rented the timeshare from one of the owners. While the location and service were great, the rooms had little to be desired. Every day, at least twice a day, there were strong sewage smells coming out of our bathrooms. We had cockroaches. The kitchen smelled so bad -- mostly from the plumbing -- that it was... more

The resort, while old and small for Cancun, was very nice. The rooms were big, with everything we needed. Having an extra room was a must with kids. The beach was great and having access to all of the Westin's ammenities made the location perfect. The service from the Regina was only OK. They were never very interested in providing... more

We have just returned from Christmas-New Year's Week at the Club Regina Cancun. WE are owners at the Club in Cabo and the place in Cancun is the polar opposite of the place in Cabo.To start with, the service is the worst I have ever experienced. We arrived at the Westin two days before our move in and I spoke... more