This hotel is GORGEOUS. I had so much fun in Mexico, and i would not wanna stay anywhere else. I am comming back this summer no doubt about it too. Its so gorgeous, peaceful, and relaxful. The food at the hotel was good, the service was pretty terrible but the food made up for it. The people were very kind... more

Bel Air, My son and I we were for a short trip to Can-Cun, some friends recommend us this hotel, we were never believe them how amazing, relaxing, peacefully place it is, the view from the room, the pool area, and the BEACH, the staff, the location is perfect, if you want party you can always take the bus to... more

We went on a wild card with gotravel direct -DON'T EVER DO IT -it was supposed to be a 41/2* or better and wasn't even close-started with waiting for food at the non existing pool mexican snack bar that opened when ever they felt like getting to it. Not having enough lounge chairs for us to seat on, not enough... more

i stayed in this hotel for three nights and i honestly can say that from bottom to top this hotel offering you to completely pleasure and relax. stuff was unbelievable helpfull room cleanlng was almost perfect and the ocean view was gorgeous.ok it was a quite far from the party area but if you spend 7 dollars a day and... more

My husband and I stayed at the Bel Air for two nights because we couldn't check in to our timeshare until Saturday and I must say, it was a great experience. When we first arrived, we were greeted with a glass of champagne. All of the staff were wonderful and they were always there to help you with anything you... more

This is the worst hotel I have stayed in EVER...and we stay in hotels a lot! First, I booked online and we decided to go a day early. So, I called and they said that they had lots of vacancy, which is obvious because of the swine flu, violence, etc in Mexico. We showed up at 11pm after a long... more

I do not understand the bad reviews this hotel has. The food is really good, they prepare it for you at the moment. The staff, even if they do not speak perfect english, they try to do their best to help you out. The hotel is very clean. We got a nice ocen view room and the housekeeper did an... more

I stayed at the belair hotel end of feb.09 in Cancun , which was quoted at a 4 1/2*...It is not!!! not even a 3*...the service was horrible ! There are a some good workers but very few. The staff is slighlty rude and unwilling to help . There is only one restaurant available to you and you wait so... more

My husband and I stayed this hotel for five nights on our first time to Cancun. We were hesitant to go there because of the reviews that we read prior to going however when I read between the lines at what people didn't like, I decided to give it a try and am so so happy that we did. The... more