the room we booked said for 3 adults. children 18 & under free. complimentary cot. they charged us $25 for the "rollaway bed" which we call a "Cot" apparently in Australia they think 18 year olds should be able to sleep in bed with one of the 3 adults and that a cot is actually a crib to them. i... more

The photos look nothing like the hotel. On the front of the hotel they also suggest that you can see the harbour but you would have to stand on the roof. There is no lift but they will help you with you cases I would not recommend anyone that has problems climbing up stairs or the disabled or elderly. The... more

We booked in for 2 nights including Valentines Night. Not exactly the most romantic setting. (luckily we had a fantastic day/evening in the city!!). The hotel is on a very busy road & we had the worst 2 nights sleep of our entire trip. The aircon (if you can call it that) was just as bad. If the rooms have... more

We booked this hotel from the internet and the pictures that were showing on the internet for this hotel do not look anything like the filthy hotel. I was suppose to be staying there for 3 nights with my husband, mum and daughter but checked out after the first night it was that bad. I have stayed in alot of... more

Absolutely awful start to our holiday! The reception staff were very rude to start with and had the sort of attitude that they could not be bothered. The hotel is in an area that is trying to updated but is still very run down and scruffy, in fact it is the worst area we visited in australia altogether. The hotel... more

After being dropped off outside this hotel our hearts sunk when we seen the outside and the welcome from the unfriendly receptionists epitomised our stay.the rooms were a disgrace and not fit to stay in.we complained straight away and wanted our money back to no avail.we were then offered "better" rooms which were a bit better.area was great though just... more

My wife and I traveled to Sydney for 3 days in September this year. We were looking for a hotel that was well priced and gave us value for our money. Luckily we spotted The Haven Inn on the internet. To be frank, it was not the best hotel we have stayed at, but it did surpass our expectations. The... more

We stayed at the Haven Inn for four nights and had a great time.. Location is superb, My two biggies are a comfy bed and an excellent shower.. This had both and was clean and tidy.. It is not posh, but you are not paying posh either.. Location was the absolute best. so many restuarants and deli's, down the most... more

This hotel was awful. The description did not match the hotel at all. We requested a non-smoking room and it stank of smoke. The bathroom was full of mildew and the balcony was so dusty I could write my name in the dust. I had to carry my suitcase up three flights of stairs. There was no offer to have... more