My wife made our reservation for three nights a couple of months in advance of our arrival. When we arrived we were told that we were a day late; we had been charged for the night before and had lost our reservation. They wouldn't consider the possibility that they had made a mistake. They had room so they offered us... more

Hold on a second. We just returned from a long weekend at The Heritage House and we had a lovely time. We are upscale world travellers who appreciate service and style. We went to the Mendocino coast for what it had to offer, beauty, quiet, wine, comfort. We stayed in a renovated room (absoluelty essential at this hotel). We had... more

As of late September 2008, this hotel should be avoided. While situating on a stunning piece of land, it is in a state of disrepair and has a very down-trodden vibe. The website is misleading and borders on fraudulent misrepresentation. The breakfast was terrible (pancakes from a mix and an omelet with pepperoni instead of Italian sausage). We left after... more

As you can see, some awful things are going on at Heritage House. In spite of having chosen it as one of 4 properties in the US and Canada as a 2008 Grand Award Winner, Andrew Harper has pulled it as a recommended destination, having recognized the finacial and management problems now plaguing this once desirable property. What a rapid... more

Their website is VERY deceptive. I saw the comtempo style room called the property directly and requested that room, which was priced for $300 per night. I specifically asked the woman I spoke with "is this the room I will be getting?" her answer was "yes, definitely". When we arrived they sent us to a room that was very similiar... more

I have never written a review before, but feel compelled to after a terrible experience at the Heritage House. The Inn looked wonderful from its website, and my husband and I looked forward to spending our fifth annivesary there. When we walked into the reception area after a long drive, holding several bags, the people at the front desk looked... more

For my birthday , my fiance surprised me with a five night stay at Heritage House, Carousel #2. I have had wonderful visits to Heritage House in the past but this was the exception. The fourth night of our five night stay we were awakened by someone rapping several times on our door at eleven thirty in the evening. We... more

The Heritage House was in the midst of an extensive and expensive renovation program which has now stalled because of the owner's lack of funds -- a foreclosure is pending and services have been eliminated, which we wish we had known when we made our booking. The renovated areas, which included our room, are really beautiful and the physical setting... more

I just went to Heritage House with my sister for a long weekend and it was a big let down. This was our first visit to the Heritage House and we had high expectations with all the reviews and history. I reserved one of the renovated rooms and simply found the whole experience was not a good value. The room... more