Just returned from a 5 day stay at "all inclusive, adults-only" Le Blanc. Notice the quotes...
A group of 10 of us wanted to celebrate our 30th birthdays in style, so we booked Le Blanc way back in October. No long details yet, I'm about to go to bed.
But long story short, they cancelled reservations so that they could accomodate a group that booked the entire resort for the next 3 years during Passover/Pasach. The group, which includes hundreds of children, arrived on Sunday and apparently paid over $2.5 million to reserve the entire hotel. That cost included the price of new silverware, glasses, plates, cups, etc in order to transform Le Blanc into Kosher for Passover resort. It also included the cost of floating toys for kids, cotton candy makers, jugglers for lobby entertainment, and many other wonderful things.
Of course, this is wonderful if you're actually part of the group. I was not and neither were the other 9 of us. Upon checkin on Thursday, in order to get our room key, management insisted we accept a transfer to Sun Palace for Sunday, because they would be transforming Le Blanc into a Kosher, family resort without alcohol beginning on Monday. We quickly accepted because it was the only was to get our room keys. Negotiations on reduction of price, or spa credits, were fruitless. When the kids started pouring in on Sunday, we were screwed. We have kids ourselves, but there is a reason you book adults only. You pay $500+ per night so that you have premium alcohol available if you want it. You pay that much so that you have gourmet food available, which hopefully includes non-Kosher/Passover foods like bread, meat, seafood, and countless other items.
I'll post more details at a later date, but be forewarned that the negative reviews on TA are accurate regarding the management at Le Blanc. They are ruining a fabulous resort with their disgusting customer service. The real clincher for us was when we spoke with an on-site member of management, who I won't name at this point. We asked to be compensated for our inconvenience, similar to how HE COMPENSATED OTHER GUESTS. We had proof that he had done so..like a $600 spa credit for a couple. His reponse: "I have the power to do so, but I will not do anything for you". Can you be more of an arrogant, SOB than that?
The fact that they would boot couples from their hotel so that they take in a boatload of money from a group is bad enough. The fact that they offered to move us to a lesser hotel (Sun Palace) in order to call it even is even worse. Lastly, and unbelievably, that they would then lie to our faces about deals they struck with other groups is sickening.
Our group of ten has vowed to never attend another Palace Resort again. I would advise you and your friends and relatives to reconsider any future plans with them. And if you don't believe me for some reason, I am positive that you will find other reviews/posts in the coming days/weeks to substantiate what I've told you above.
