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The Westin Lagunamar Ocean Resort: Traveler Reviews


KM. 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
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91% Recommend
4.5 of 5 stars 109 reviews
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Stylish, boring and unfriendly

The Westin Lagunamar Ocean Resort

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3 of 5 stars
Tonitaxes   2 contributions
New Jersey
May 25, 2009 | Trip type: Friends getaway
1/4 found this review helpful

I returned home today from a week at the Westin Lagunamar. The resort is new and very nicely appointed. Upon arrival the resort looks sterile because of the lack of vegetation but once you enter the building you can see out to the pool area with fountain and onto the ocean. It was beautiful. The pool area has cabanas with lounge chairs and cabanas with beds. There are plenty of lounge chairs but not a lot of umbrellas. Two hot tubs and two grill areas. The pool has two areas. The infinity pool with swim up bar and a pool at a higher level with a slide and volleyball net. The beach was in good shape in that area.

The business center has free 24 hour internet and the gym looked great.

My two bedroom unit was clean and nicely done. Washer/dryer in the lock off and the one bdrm, granite counter tops, lrg flat screen tvs, dark wood cabinets and doors. Two person whirlpool tub in 1 bdrm and lrg whirlpool in lockoff. Separate enclosed shower and toilet. Maid service in my unit was only one day. These are my positives about the resort. The down side goes like this. Everyone that I spoke with had the same issues with the enclosed toilet area offered no ventilation and would stay stinky for awhile. While taking a shower, water would run out onto the bathroom floor.

Although I didn't have any other problems in my unit, many guests spoke of lights and tv's not working and plumbing issues like the sink and toilet making noises on there own. One guest said that the bathroom sink fell through the counter.

Prior to my week at the Lagunamar I spent a week at the Royal resorts which are not new and not as well appointed but the difference in my enjoyment was like night and day. The staff at the Royal Sands, Royal Islander, Royal Caribbean and Royal Mayan were welcoming and joyful. Everyone said "Hola" or "Buenos tardes" or what ever. Everyone from the front door and behind the scene smiled and said hello. At the Westin no one acknowledged you, they didn't speak and they didn't smile. I felt that this set the tone for the guests whom seems solitary and resigned to layingin their lounge chairs and reading books.

At the Royal resorts they had different activities each day and all day for you to do or not do. The activities at the Westin were sparse and whack. At the Royal Resorts you had access to all five of their resorts that had mostly the same but different features at each resort. The resorts were family oriented with older and young couples, three generation families, girlfriends and singles. It wasn't a party resort but everyone was having a good time with each other and meeting new people. The food and drinks were good and not expensive and they had pool and beach service. They also had happy hour with half price drinks.

The Westin had one restaurant open, at the pool for B-L-D. The food and the drinks were not as good and expensive by comparison. I was at the pool three days before someone asked me if I wanted a drink. No one was on their lovely beech because they didn't have service. The mood at the resort is not joyous. I would go back there again if I wanted some alone time in style and I would reccomend this resort to the standoffish.

If you can live with less luxury and want to enjoy your valuable week of vacation, go the the Royal Resorts where they are more than happy to have you. The Royal Sands is just a few resorts down. The beech has a few rocks but it's mostly good.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 35-49
  • Member since June 14, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $244 (year-round)
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great location, view and value

The Westin Lagunamar Ocean Resort

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5 of 5 stars
cwmsoshore   6 contributions
kingston,ma
May 22, 2009 | Trip type: Couples
3/3 found this review helpful

my wife and I stayed for 5 nights in building #2 , 7th floor - there was a great view from the balcony (as I believe there is from all rooms). Without going for a walk heading south on the beach one would never know there was construction going on at the resort.

the location was excellent - walking distance form all three of the major malls / plazas in the hotel zone. one directly across the street and the other two were a 5-10 minute walk north and south.

food at the resort - breakfast buffet ($14 USD) was very good and worth the price - lunches were good ($8-12 USD) the mexican choices were the best. The view, while dining outdoors overlooking the infinity pool and the ocean, was spectacular.

we stayed in a studio - perfect for two - everything you need to sustain yourself if you want to save some $$ - we did about 50% eating in the studio and 50% dining out

TWO NEGATIVES -

one negative has more to do with mother nature than the resort itself - there was a constant steady strong wind the whole time we were there - ANNOYING - this also caused the beach to be in a perpetual red flag state - I didn't mind the surf and still went swimming, but it would have been a disaster with any pre-teen children.....If we returned with our children I would probably play it safe and stay on the northern elbow of the hotel zone (the area the is protected by isla mujures) - I went scuba diving and went past those beaches on the way out - and even on a very rough day (with 6ft swells) those beaches were calm

the other negative was the obnoxious phone rates - a ten dollar connection fee (even for local or 1-800 numbers) and then it was $4.67 a minute to call USA - yes that is $35 for a five minute call - obviously we had only incoming calls at the hotel. verizon roaming charges were 99 cents a minute

TIP - if you are going to do any monetary transactions (& negotiate) with the locals (cabs, marketplace, even tips etc.) you will be much better off with pesos

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since March 14, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $244 (year-round)
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Arrived at Lagunamar Today

The Westin Lagunamar Ocean Resort

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4 of 5 stars
luv2vacation83   1 contribution
Birmingham, AL
May 17, 2009 | Trip type: Couples
5/5 found this review helpful

We arrived here today and WOW! What a beautiful facility. We used Che Travel (the company Westin Lagunamar suggests). Very professional and efficient they were waiting for us with a sign that had our name on it. We walked to where the van would pull up and got loaded on.

We got to the hotel at 3:00 PM Check in is at 4:00 and we weren't sure if we'd have to wait. 30 minutes they said. So we went down to their complimentary-24 hour business center to e-mail family and let them know we'd arrived.

30 minutes later we came up and the room was ready. The bellman took us up and explained the details of the room.

Very high class and detailed. From the lighting in the space to the art pieces and the selections of furniture. (We're in a one bedroom unit) to all of the kitchen supplies. I have stayed at many condo units in my time and they never have enough kitchen products when you arrive. We have 2 rolls of paper towels, dish soap, 4 packs for the dishwasher and a bottle of laundry detergent so we can use the washing machine and the the dryer.

The gulf seems to be very warm this time of the year and the breeze/wind that everyone mentioned feels great. The property is an easy walk across the street to the La Isla Mall we haven't visited yet.

I'll try to post more later!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25-34
  • Member since May 12, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d1145564?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $244 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
A great choice for Cancun

The Westin Lagunamar Ocean Resort

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4 of 5 stars
myvicisslow   144 contributions
New Jersey
May 6, 2009 | Trip type: Friends getaway
4/4 found this review helpful

Stayed from 4/23-4/26. Went with some guys (ages 27-30) for a friends bachelor party.

Rooms: We stayed in a one bedroom villa. Ample space for the 3 of us in the room. There's a king sized bed in the bedroom and a queen sized sofa-bed in the living room. Plenty of towels. Washer and dryer proved to be very useful when we thought we wouldn't need it. Some rooms have laundry detergent while others don't. Kitchens have small appliances, glassware and silverware. The bed is soooo comfortable. I have a bad back and I felt wonderful after a nights sleep. I found out you can actually buy them online. It's something I'm considering. All rooms have an oceanview.

Pool and Beach: The waves at the beach were pretty rough all four days we were there but we only made use of the beach once during the midday and there were lifeguards. If you want to use their boogey boards they'll give you a strong hint that they'd like a tip. The 2 main pools are huge and both 4 feet deep. The temperature of the water really depends on how much sun the water gets. I went in the pool everyday and sometimes it's cold and sometimes it's warm. Sometimes one pool is warmer than the other. The are two hot tubs with one of them fully operational while the other has only half the jets working. The water slide is simple but fun. Makes you feel like a kid again. They also have a volleyball net in one of the pools.

Restaurants: I only ate at the resort once and it was for breakfast. It's $20 USD pp for a buffet style breakfast. The cooks will make you omelets, pancakes, hashbrowns, and other various breakfast foods. Breakfast ends at 11am.

Tour Desk: It is located outside by the bus stop. The gentleman at the desk was very helpful and patient with us as we booked our tours. We did an ATV/Waverunner one day and a Chichen Itza Tour the next. Both were a lot of fun and highly recommended.

Misc: They didn't charge us for wireless internet in the guestrooms and they also have 6 computers in the basement that have internet access. Closeby, you'll find the fitness center and ATM machine. Construction was a non-issue. You can hear it during the day but only when you're outside your room in the hallway. If you're on the other side and lounging by the pool you won't hear it at all.

Tips:
The actual exchange rate at the time was 13.1 pesos/1 USD. The hotel's exchange rate was 12.4 pesos/1 USD so it's not bad. La Isla mall across the street has an even worse exchange rate at their counter (11.2) so avoid it at all costs.

If you're staying in building 6 and leaving the resort take the elevator to the basement. It takes you right outside to the street level. It's a shorter walk with a much easier incline/decline. Trust me, after a long day of excursions and tours every step you don't have to take makes a lot of difference.

My overall experience at this resort was very enjoyable. I have no complaints except for the fact that they need more electrical outlets in the living room and bedroom. The only room with available outlets was the kitchen and bathroom. I would only recommend this resort for couples and families. The atmosphere isn't catered to spring breakers or the party going crowd. The reason we decided to stay there was because one of them works for Starwoods and got us very good rates.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since February 27, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $244 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Totally awesome experience!!!

The Westin Lagunamar Ocean Resort

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5 of 5 stars
TRAVELMANIACNYC   2 contributions
New York
May 5, 2009 | Trip type: Family
3/3 found this review helpful

My family stayed at the Westing Lagunamar from Friday April 10 to Friday April 17. This was our first time in Mexico/Cancun. We really had been looking forward to this trip as Lagunamar had run into a delay and we had to postpone our original stay planned for June 2008. We couldn't have been more pleased and satisfied. The acommodations were grand. The view spectacular. The staff highly professional and reliable. If you want a beautiful rest and wonderful food and want to go to Cancun, this is the place.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Age group 35-49
  • Member since May 18, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d1145564?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $244 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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The Westin Lagunamar Ocean Resort Also Known As

  • Westin Lagunamar Ocean Hotel
  • Cancun Westin
Address: KM. 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico