When we arrived employee's are waiting to greet you. They took our bag to our room. We got settled and talked to Carlos Garcia whom helped us with tours and resturants. He even advised us to go to the Walmart and get some food and drinks. We did go to Walmart,it was kinda scary, but we made it. We took the bus everywhere. It was easy and cheap. We did take a taxi back from walmart because of the bag. It was $15 american dollars. ALWAYS PAY WITH PESO you get a better rate. Do have american dollars to tip with it. They love it!
We went to the resort to celebrate our honeymoon. It was a great choice. We loved the pool bar, food was good and drinks yummy! The price's were not bad. drinking for 6 nights and eating lunches and snacks our bill was only $207 at check out! Our room was amazing, the view, the bed, everything.
The rooms all have ocean view. The room was clean and smelled fresh. It was stocked with everything. Hair dryer, make up mirror, i loved it! Kitchen was stocked with everything. Had washer and dryer. We didn't have a problem with the water runing out of our showers. EVERYONE was friendly and spoke english... NO worries with this resort!
I will go back asap!!! Didn't want to come home.

One negative the resturant Carlos recommended Casa Mag(something)Its next to Ruth Chris Steak House, It's suppose to be a really good mexician resturant, AWFUL stay away.. Worst steak and burrito. We took two bites got our check and ran...

Lorenzo's Seafood Was great!! Very nice and yummy!!!
La Distilleria was good, sorry for the spelling..

We went on the tour to Chichen Itza was worth it... We went on a day that was cloudy made the trip nice. You got to travel through a mayan village and stop and see the most beautiful cenote ever. Then you eat lunch, which was tasty. Then you got to Chichen, it was like 5 mintues from the cenote. It did take two hours there and back. But it was a nice ride, we slept both ways. When you book through the resort you are considered VIP you get drinks and special service!

Go on the jungle tour, you driver your own boat and have a personal tour guide to snorkle! Best snorkle saw a lot of fish and corals..

Go to Isla Mujeres, but stay away from the town/it was pointless. Just a bunch of shopes with junk and haglers... I should have swam with the dolphins instead. Oh well maybe next time! Also the water was cloudy and when we snorkled we didn't see any fish/sharks.

We stayed at the Westin Lagunamar with our 3 children and another couple. Their accomodations are way better than can be imagined. The units are clean and well decorated. The kitchen is well stocked and made it easy to make some wonderful meals. We used the outside bbq to cook steaks that we bought at the Wal Mart. The beds were incredibly comfortable and we got some great sleep. The staff was helpful and always available. They were all amazing. We weren't very impressed with the restaurant by the pool area. It was expensive and the food wasn't that great. The pool snacks during the day were great. The pool is beautiful and they have a slide that the kids couldn't get enough of. We were there during the swine flu scare so it was pretty empty but we enjoyed that fact.

We would definitely stay again. I would have loved to have gone for our honeymoon. Instead, we are going back for our 10 year anniversary.

Having read many of the reviews on trip advisor, I had some initial concerns about our choice. Let me state however, that the hotel could not have been more welcoming. We arrived and immediately were shown to our beautiful room (3 hours earlier than stated check-in). We were given a list of the weeks activities along with a welcome package that included restaurant and excursion information.
The pool: wonderful and not at all cold.
The beach: Eroded but clean and the warm waves a lot of fun. I did not go in for too long with my young children because it was rough but had a great time with the waves myself.
Restaurant: The pool side place--Viento--delicious shrimp tacos but we mostly ate dinner out.
Housekeeping: Prompt and daily
Kids club: We did not leave our children but did get a break from the sun and enjoy some of the daily crafts that were offered in their bright and clean area.
I would say that the down side of the place was the market which has pleanty of stuff but if you want fresh fruit and veggies or anything to grill, you need to go elsewhere.

Overall, this was a great, easy trip.

We arrived the last week of April. What a beautiful blue ocean! I had no idea that the beaches were pretty much entirely washed away though. We had the red flags everyday, no calm waters at this resort. It was really hard to even take a walk down the ocean, due to the uneven ground and crashing waves. So beware of the water, we watched 3 people get pulled out by life guards in front of the hotel. The hotel rooms were really nice and new. But watch out for the shower, it runs right on out of there. They don't have a edge around the shower to keep the water in while running. The pitch of the floor is OUT!!!!! Save your pool towels for the floor, you'll need them. We stayed on the 5th floor and weren't the only ones who claimed this happened to. The convience of the washer and dryer was great, and the dishwasher too! Your best bet is to hit the Walmart and get some groceries there, the hotel store is very expensive. As well as the resturant is also very pricy. A drink at the pool is $8.00 for pina colada, and if your thinking of charging things to the room, DON' T !! On your bill you get an extra fee for charging to the room and also extra taxes. So pay as you go I would advise you. I wish we would of known that ahead of time. We checked into the hotel at 3:45 with our kids and upon arrival we changed into our swimsuits to hit the pool. The pool was freezing!!!!! So I walked to get towels and on my way to find some chairs, my husband came running with my daughter screaming and bleeding. She cut her foot while getting out of the hot tub. l could not believe it, we were there 10 minutes. We called for help, and the medic on call at the pool could not help, it was too deep. So we had to see the Doctor on call at the resort. He prescribed antibiotics and no water or sand for a few days. Great, the hotel claims that children are not allowed in the hot tubs, even if occumpanied by an adult. Mind you she got in and then out, then wanting to check out the ocean because the pool was freezing. They said $100.00 would be all they could do for us and pay for their Docotor to see her. It cost me $40.00 for her prescription and bandages and Neosporin, that they didn't pay for. We don't feel for this accident it was handled very good. They claim to of drained the hot tub soon after, it was 3 days later and while that one was open they were fixing all the tiles and doing work on the other one. Then after closing the one she got hurt in they claimed to of fixed all the broken tiles that were in that one. So let me see, who's to blame for unsafe craftsmanship. THE WESTIN !!
Be available to save any cabana at about 5 am, they all get taken right away. They have umbrellas but can't put them up because it's too windy I guess. A better solution for some shade should be sought out. The palm trees are pretty much all dead or barely surviving to provide any shade. So don't count on those for shade. We walked to the resort next door (Aqua) and swam in the heated pool there and enjoyed sitting in the shade when needed, under their nicely landscaped umbrella pool area.
I would have to say the resort is clean and the rooms are nice, but maybe a few years from now the resort will have a better I guess curb appeal if you will. It's just kind of sterile, around the pool, no flowers or good landscaping.