We just got home from a 7 day 8 night stay at the Condesa. We have been there 2 times in the past and really enjoyed it, but this time I can't say the same. The first time I went to Cancun was in 1990 and it was just beautiful. Over the past 13 yrs it has been on the decline. They are not taking care of their paradise as they once did. From the smell of the filthy lagoon to garbage in the streets Cancun overall is now just for the cheep springbreak croud. The Condesa has change also. They have remolded the pool and the rooms. While the rooms are nice in the sea tower the beds are hard as rocks. I would wake up each night in pain and have to reposition myself countless times. The pool is so dirty and the water is far from clear. Dirt, bits of tile and this blue paint they used to redo the pool is flaking off and floating in the water. Not a very pleasant experince. The type of people going to the Condesa has changed also. You use to have a more upscale type of clientel and now you seem to have a more roudy type croud. The service at the hotel has also changed. From the last time I was there they have fired all the staff and replaced them with people that can barley speak english and really have no interaction with the guests. I am very dissapointed in this fact. The Condesa use to have the best bar tenders and service. NOT ANYMORE. I waited 45 minutes for a drink in the upper pool. Not good. Overall the Condesa is OK. Just don't get hopes up too much.. Poor service , lack of good food, and very watered down drinks... I will never go to Cancun again... Time to find a better vacation spot... Please before you spend your hard earned money read this report. Just click on the link. ...

Just returned from this hotel 2 days ago. Overall if you want a decent quiet hotel to stay in then this hotel is probably for you.

The hotel is spotlessly clean and the staff are very professional. It is true that there are building works in the Sun Tower but from outside (from the pool area) you can barely hear the works.

The pool itself is large and very suitable for young children but the water is a little cloudy and I think the hotel could and should do a better job of keeping the pool cleaner particularly next to the bar area.

The ocean past the pool is potentially dangerous - it is red flagged and there is a lifeguard but you should be aware that there is undertow and if you do go in the sea be very careful -in places you could be out of your depth in a few minutes.

If I have one criticism of the hotel it is that it lacks a soul - it has little entertainment and being a large hotel makes it more difficult to mix with others.

Food quality is generally good - the Italian restaurant is a little pretentious but the food is of a higher standard than the other restaurant. The buffets in the other restaurant are reasonable and you won't go hungry in this hotel.

If you are a young couple looking for excitement this is NOT the hotel for you but if you have a family or are more mature this hotel may well suit you. My wife and I enjoyed our stay at the hotel and would be happy to go again.

My husband and I went to Cancun in February 03.LOVED it!! I really liked the Condessa and the only reason I wouldn't stay there again is it is TOO quiet and we wanted to be in the Party Zone!! The rooms are absolutely gorgeous, the people wonderful..Be aware though everything closes down at 5 p.m. except for the lobby bar..If quiet and romantic is what you are looking for and don't mind spending the money to stay there then this is the place for you!!

We just got back from 3 night stay at the Condesa (Oct 23-26) and disagree with the recent negative reviews. This was our first stay in Cancun, booked the Condesa through Apple, and were very pleased with the entire vacation.

What stood out above all was the wonderful service and helpfulness of ALL of the employees. From the doorman, to the bellhop, to the front desk, to the maid to the activity advisor, everyone was pleasant and went out of their way to be helpful. We came away with a very positive view of the mexican people from our stay here.

The rooms were very nice, maybe not 5 star, but you are not paying 5 star. The lobby area is quite unique, open air, but never felt uncomfortable as there is always very pleasant breeze. The hotel was very clean, with employees always sweeping, mopping, washing windows, everywhere. I was concerned about the reports of construction on this web page before we went, but saw none. If it exists, it must be in an isolated spot up in the room towers somewhere and is no where near the common areas of lobby, pool, beach, restaurants. etc.

The pool is great, multi-level with cascading waterfalls, water volley ball, and a swim-up to bar. The only place I noticed the "flaking" that another reviewer mentioned was in a shallow area of the pool and it certainly didn't negatively effect my "pool experience." The beach is right down from the pool and is, of course, absolutely beautiful. The comments about the water being rough and beach sloping is true. The surf in this area is not great for young kids (like 6 and under, I'd say) but fine for older kids and adults. Sand is absolutely gorgous. We walked both north and south along the beach for a while, and walked up to a few of the other hotel's pool area's, and for the ones we saw, the only one that looked better than the condesa's was the J.W. Marriot's.

As for restaurants and prices at the hotel, I thought they were about as I expected. Lunch for 2 at the restaurant by the pool was about $20 with tip; a bucket of 4 beers at the pool bar was $10, very large and wonderful buffet breakfast was $20 a person. I would recommend eating out though, as there are many wonderful restaurants in the area, just ask your bellhop. Ours, Uriel, was more than friendly, and not only gave us recommendations for many activities and eateries, he made reservations for us as well. Even if a kick back was involved for him, the places turned out to be outstanding for us.

We would definitely go back to the Condesa.