We come to Cancun regularly. Right now the hotel is empty, presumably because of flu fears. This morning not a sould was anywhere around any of the pools at 11am. Last night the room service guy said there had only been six calls for room service the entire day! Nonetheless we did not get upgraded. However the standard room was nice and very spacious. We have a view of the lagoon, not the ocean. But that is OK, because we are very convenient to the lobby and the pools.

When we arrived, they took our luggage and valeted the car, and everybody was very gracious. As we were checking in some other employee started explaining about the discount card they offer. We didnt want to deal with it then, and we were not going to be n property for a few hours anyway, so we told him we would get it later. That night we were exhausted, and another lady bothered us about the card. We agreed to get it the next morning. The next morning they called my room about 9am to check if we got the card. So when I went down I got the card. There was no presentation or anything, just giv your name and they give the card. It only offers small discounts, but I just wanted them to stop bothering me to get it. Of course then later I was approached about excursions. I think it is mostly a symptom of there not being enough guests to focus on.

It seems that people are spending most of the time standing around waiting because there is nothing to do. Several times it was very apparent that workers started to clean something when they saw I was there. Of course, if they didnt do that I would have just assumed that there job was to jut stand around anyway.

My husband commented that although the place was pretty the Fiesta Americana Grand Coral really made him feel special. I did remind him that we spend 5 times as much at that hotel (granted it was high season went we went ther (Christmas eve) not flu scare season)

Business center was closed, but you could use PCs by the concierge. Cost is 40 pesos for half hour. In town it is 10 pesos per hour, but it isnt worth making a special trip to town to do that.

All in all I think the pool and oceacn are beautiful, and the room very nice, and the price a steal! I would recommend it.

For us the location is a disadvantage because we go into town every day, and it is quite far down the beach. But you need to be in this section to have the brilliant blue water!

This review is a little late, but we had a great time at the hotel so I definitely wanted to share. My wife took me to Cancun for my birthday at the end of March and we stayed at the Fiesta American. She was a little skeptical about staying there based on some of the negative reviews, but I had always wanted to stay at the hotel due to its unique style. We had a great time at the hotel. A fabulous breakfast buffet (with champagne and vodka) was included every morning. The drinks were reasonable and the bar staff at the pool was top notch! Also finding a chair near the pool or near the beach was never a problem.

The room itself was well appointed though the bathroom was a little small. Many reviews have noted that the beds are firm and they are, but not uncomfortable. Also the AC does not get as cool as we like it in the US, but the room was never balmy.

The staff was friendly and our room was always cleaned promptly. Encountered no problems whatsoever with the front desk staff either. However, as mentioned previously the guys at the pool bar went above and beyond!

There is a beach (though it is still eroded from the Hurricane) and swimming was possible while we were there in March. The hotel is not far from La Isla and many fine restaurants. We ate at La Distilleria and Ruth Chris and had excellent meals at both places. The hotel is probably a 15 min. ride from dowtown and access is very easy via the busline.

WOW! Amazing! Spectacular! Gorgeous! This hotel has it all! One minute you feel like your in a tiki hut, and the next your in a rainforest! The endless pool was amazing and the rooms were perfect and cozy. The hotel is large and I never felt crowded. It is so nice being able to sit in the pool and look out at the ocean, or be swimming in the ocean and run right back to the pool from your hotel! This hotel I would recommened to anyone over 18 and would recommened for leisure because if your on business... you'll be sorry you have to miss out on how amazing it is! I felt like I was royalty! The staff was helpful, friendly and welcoming! Stay here and you will not regret. It will be one of the best vacations you will ever have. This hotel is by far the best I have ever stayed in, and hope one day soon to return!

First-timer to Mexico/Cancun... was beyond impressed with the FA Condesa from top to bottom. The staff was unbelievable, some of the nicest people I've ever met. Spent a LOT of time down by the amazing pool. This pool is fantastic, nice and warm, huge, a seperate area just for families, very shallow areas for sunbathing, and the waiters were all so friendly and warm - felt like we had all become friends by the end of the week. Read a lot of reviews about the lack of a beach and to some degree they are true, there is not an expansive beach in front of the hotel for sunbathing, however, there is a beach so don't be fooled by the reviews. The beach is great for walking along and if you want to lay out and swim, you can simply walk about 50-100 feet to the next hotel on the strip where there is more of a beach, even a volleyball court set up. All of the beaches are public so you can feel free to wander along as you please. The hotel room itself was very nice, any shortcomings, like a fairly-small bathroom were more than made up for with the spectacular view of the grounds and ocean from the large balcony (Ocean Front Room). The beds were nice and firm, which I loved, nice linens and what not. I had initialy thought that the hotel was a bit closer to "The Forum", which is where a lot of the restaraunts and nightclubs are centered, but was pleased to find that we were far enough removed to be out of all the hoopla, but close enough to hop on the bus and be there in five minutes. I would strongly recommend taking the bus as much as possible. It's easy, cheap and they literally come about every 30 seconds during the day (and about every 15 minutes overnight, running 24/7). I'm a cheap-eats kind of gal, so don't have a ton of comments regarding the hotel's restaraunts, but the breakfast-buffet that came with our room was fantastic, one of the best breakfast spreads I've ever seen... and the pool bar had great casual eats too - consumed ridiculous amounts of chips and salsa and surprisingly had some of the best thin-crust pizza that I've had in my entire life - who knew? This is not a hipster hotel, so if that's what you're looking for you might want to head up the strip a bit, but if you want an amazingly beautiful hotel with a wonderful staff and a nice and relaxing atmosphere to just chill in, this is your place!