I just returned from a 5 night stay at the hotel. It was my boyfriends first time in Cancun and the beach frontage and pools exceeded our expectations. The hotel had a below 50% occupancy and the service was excellent for the most part.
We were upgraded to a full ocean view which was provided to us free of charge although it was in a smoking room. The smoking room was fine as all of the surfaces are stone and we were not at all uncomfortable with the accomodations. The hotel is in the process of remodeling their rooms. Ours had the older decor, but for our price point it was fine.
The breakfast was included in our package which was a great savings to us. During our stay two of the four restaurants were closed due to low season. The concierge pushed hard for us to eat at their restaurants which are excellent put pricey.
Don't throw away your money ordering drinks poolside as everything is pricey and you will expect to pay nearly 4 dollars for a soda. You will save lots of money by buying your snacks and beverages at the oxxo next door.
Any extra's like computer use, fitness room are extra cost.
Service at hotel was curteous and consistent.
Be prepared to encounter pushy vendors the minute you walk out of the hotel. We dined out almost every night. The restaurants we dined at haven't gotten the memo that the economy is bad and maintain unreasonably high prices. We spent on average 75 dollars every night which included only one cocktail. A typical entree averaged 300 pesos which is equivalent to about $25.00 dollars.

I loved the hotel and had a wonderful vacation. The beach here is top notch. Cancun is beautiful. The only reason I would ever reconsider going there again would be the extremely high prices for food and pushy, sometimes rude vendors you encounter outside.

If you decide to go, avoid shopping for nick nacks at the flea market. You can find comparable prices at the airport and avoid dealing with the vendors.

In conclusion, you can't go wrong with this hotel. If all you want is to relax by the beach and pool you will love it here!

The Fiesta Americana was our first experience with a big resort. I had fairly low expectations for a resort and I thought a fancy boutique place would be much better service. I couldnt have been more wrong! This hotel is absolutely beautiful inside and out. It is well maintained. The rooms are fabulous. Every room has an ocean view. Ours was a standard room, but we felt like we'd gotten a major upgrade it was so beautiful! Everything was marble, big view, balcony, nice amenities. The service was great too, we were always greeted with a smile. At the restaurants, waiters remembered us from the night before, in a very friendly way. One evening we had dinner out at the beach restauarant, and althought the rain and wind was getting bad, we stayed there and enjoyed ourselves. When we were done eating, our waiter escorted us through an underground kitchen tunnel so we didnt have to walk through the wind and rain. It was so much fun, it felt like we were getting to see the secret passage, being whisked away like a VIP. That is one of my favorite experiences from staying there, because it is an example of how much the staff cared about the guests.

Overall this was a fantastic place, and a great value. After 5 days we left that resort to go to a super ultra nice boutique hotel that was $500 per night, and I was so dissappointed. The rooms and service was nothing compared to the Fiesta Americana. I cant wait to go back!

After two international phone calls and many e-mails the hotel finally reimbursed the amount charged to my credit card. Bottom line is, something like this should not happen. An hotel that considers itself to be one of the leading hotels in the world should communicate fluently with its reservation agency. This problem was solved due to my initiative and perseverance.

We just got back with our two young children. They are 4 and 7 and had a great time at this hotel. There were no crowds at the pool and the fantastic beach. The surf here is just right for them to be able to go out and play in the water and look for shells, unlike the beaches on the other side of the pennisula which are rough and too dangerous for young children.

The service was outstanding. The hotel itself is a little dated, but the pool, service, and beach makes up for it. We'll be back.