The resort is the best. Mildred, the manager on the club floor and her entire staff is fantastic. We went May 19 - 25 and no sign of the "flu" anywhere in Cancun, please do not let this delay your visit. We have been going to the Ritz for over 12 years and would not consider any other place. The beach is great and the water is the most beautiful blue I have ever seen. TV in room is outdated, but I don't go to the beach to watch TV, so it does not matter to me. Simply the best!

I really cannot say enough about our incredible visit to The Ritz Cancun. We stayed from May 10 - May 14th, despite the Swine Flu warnings & never once during our stay did we feel there was any threat of the flu. In fact, I've never seen a place so immaculate. Our room was cleaned twice daily and because there were so few people in the hotel, most of the time the fantastic Ritz employees cleaned & cleaned & cleaned (when they weren't anticipating our every need!). All our meals were wonderful - we simply had a fabulous, relaxing experience and cannot wait to go back.

I urge you to book your trip now. The hotels are hurting - they are at like 10% capacity so you have the hotel(s) to yourself! This was my first stay at the Ritz and I'm not sure that I can ever stay anywhere else again :). It was that awesome. We left the hotel twice, once for snorkeling, which the concierge setup for us - it was only about $50 per person. Again, it was an empty boat - but US! We also went to dinner one night at La Habichuela & it was lots of fun.

The prices for drinks were a little high - though a beer was maybe 5-6 USD & a margarita about 8, which isn't all that bad, considering. We elected to not do an all-inclusive because we really do like good food and didn't want to be stuck with what we might get at an AI.

We also took the cooking class & had a marvelous time. I highly recommend it!

My wife and come to this hotel 2-3 times a year. In our opinon the Ritz Carlton cancun is the finest hotel in the world!!

We arrived on may 2, 2009. At the height of the so called Flu. Well I will tell you this there is no flu in Cancun and to have missed out on this experience of staying in this hotel was out of the question!!

Without question this hotel and its ladies and gentleman who work there bring to life what the Ritz Carlton stands for. There is not a more beautiful hotel and better service anywhere!!.

We alway's stay on the Club Level at this hotel and the Ladies and gentleman that take care of us on club are AMAZING!! Mildred Reyes The Club manager along with Leo Diaz and the rest of the staff truly make the whole experience remarkable.

All of our desires and requests were fulfilled even before we asked.

Everytime we go to the hotel we take courses at the culinary center with Chef Rory. This is not only a great culinary journey but a huge amount of fun, food, wine and learning all given by one of the great chefs, Rory Dunaway.

We feel very relaxed and taken care of at this hotel. It starts when we pull up and the hotel manager Albert Ocascio greets us and makes us feel we are home.

The only downside is that we had to leave, but the upside is we will be back asap.

DONT MISS THIS HOTEL AND IT'S PEOPLE. IT IS AMAZING

My husband and I stayed here for 4 unforgettable days...the club level is the way to go. They cater to pretty much anything you need. The food service is excellent. We are vegetarians and they made sure that we had enough to eat. Customer service is superb!! Kudos to Edgar and he service staff at the club level. The fitness center is great..they get you fresh towels, water and the sauna is amazing as well.
The only problem was that there is almost no beach and that is not just at the Ritz but pretty much, the entire hotel zone.