My family and I have been visiting that property for the past 7 years, several times a year. The hotel is fantastic and to be frank, you can not find a better location in Cancun. Even though you are in the hotel district, it remains exclusive to its guests.
The staff is one of the best I have met and they go above and beyond to ensure your every need is meet.

We just returned from an wonderful trip to the Ritz-Carlton Cancun. Please do not let all the media hype keep you from visiting Cancun. The weather was absolutely perfect for 6 straight days. The Ritz was fantastic. The service was first class in every way and the food was excellent. The pool staff was extremely attentive from lounge chair assistance to drink and snack service. The concierges were very friendly and helpful in reservations and services. We stayed on the Club level and enjoyed all the little extra amenities. We were very, very pleased with our visit and happy we made the decision to not change our plans. If you haven't visited the Ritz-Carlton Cancun, you are really missing a special experience.

The resort is the best. Mildred, the manager on the club floor and her entire staff is fantastic. We went May 19 - 25 and no sign of the "flu" anywhere in Cancun, please do not let this delay your visit. We have been going to the Ritz for over 12 years and would not consider any other place. The beach is great and the water is the most beautiful blue I have ever seen. TV in room is outdated, but I don't go to the beach to watch TV, so it does not matter to me. Simply the best!

I really cannot say enough about our incredible visit to The Ritz Cancun. We stayed from May 10 - May 14th, despite the Swine Flu warnings & never once during our stay did we feel there was any threat of the flu. In fact, I've never seen a place so immaculate. Our room was cleaned twice daily and because there were so few people in the hotel, most of the time the fantastic Ritz employees cleaned & cleaned & cleaned (when they weren't anticipating our every need!). All our meals were wonderful - we simply had a fabulous, relaxing experience and cannot wait to go back.

I urge you to book your trip now. The hotels are hurting - they are at like 10% capacity so you have the hotel(s) to yourself! This was my first stay at the Ritz and I'm not sure that I can ever stay anywhere else again :). It was that awesome. We left the hotel twice, once for snorkeling, which the concierge setup for us - it was only about $50 per person. Again, it was an empty boat - but US! We also went to dinner one night at La Habichuela & it was lots of fun.

The prices for drinks were a little high - though a beer was maybe 5-6 USD & a margarita about 8, which isn't all that bad, considering. We elected to not do an all-inclusive because we really do like good food and didn't want to be stuck with what we might get at an AI.

We also took the cooking class & had a marvelous time. I highly recommend it!