We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Ritz-Carlton Cancun and Cancun?

We'll send you updates with the latest deals, reviews and articles for Ritz-Carlton Cancun and Cancun each week.

  • Save Ritz-Carlton Cancun
  • E-mail this page
BOOK NOW! ABS:HotelCheckRates-d152886?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_BOOKNOW

Ritz-Carlton Cancun: Traveler Reviews


Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Find Cheap Flights to Cancun

Reviews you can trust

93% Recommend
4.5 of 5 stars 435 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (435)
[ Date ] [ Rating ]
5 star is not enough!!

Ritz-Carlton Cancun

Save Review
5 of 5 stars
leomanGlendale   1 contribution
glendale
Jun 18, 2009 | Trip type: Family

My family and I have traveled around the world several times and stayed at
numerous hotels in Europe, Asia, Middle East and North America, but this
hotel, by far was the best we have ever experienced. Ritz Carlton and its
employees truly deserve more stars than 5! From the minute you arrive they
pamper you with high quality VIP service, to the extend that you think you
are the only guest in the hotel. . .
From the people at front desk, the concierge, and the doormen, to the crew
of the pool services, and restaurants. . . all are highly trained
professionals, extremely friendly and knowing exactly what you are looking
for at any given time.
I like to thank everyone once again for making this trip an enjoyable and
unforgettable one for me and my family, and highly recommend Ritz Carlton
to everyone looking for a true personal touch in customer care, I assure
you it will exceed your expectations.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Member since June 18, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d152886?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $458 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
The very best of the best

Ritz-Carlton Cancun

Save Review
5 of 5 stars
HM2Ny   1 contribution
ny
Jun 5, 2009
1/1 found this review helpful

If you need to get away and be completely pampered, this is the place for you.The Ritz Carlton in Cancun will take care of you and show you special attention to detail and give you things you never knew you even needed..Go for the extra -it's well worth the money-and stay on the Concierge Level. Mildred the manager is a delight and the whole staff will make sure your every whim is taken care of.We are looking forward to our stay this year for the third year in a row. This is always a girls trip- myself, mom and sister , but I can certainly see also visiting with my spouse.Our first trip was my 50th birthday celebration and no stone was left unturned.After staying here, no resort even can come close.The food is exceptional with plenty of options in dining to choose from. Another special treat is dining in the casitas on the beach.If your timing is right you can experience a beautiful ceremony where staff and guests,get together at dusk during certain times of the year,to release baby turtles back to their home in the ocean.All the way around it is an unforgettable experience.
HM

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay November 2008
  • Visit was for Leisure
  • Traveled with Other
  • Member since June 05, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d152886?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $458 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Closest thing to heaven on earth imaginably

Ritz-Carlton Cancun

Save Review
5 of 5 stars
mvandyke37   1 contribution
MD
Jun 1, 2009 | Trip type: Couples
2/3 found this review helpful

First thing, THERE IS NO SWINE FLU IN CANCUN! What a hoax. This place is the closest thing to heaven on earth imaginably.
The Ritz Carlton Cancun is superior comfort sprinkled with 24 carat class. It is amazing to receive so much peace and serenity for a weeks’ vacation.
We almost cancelled our Vacation to the Ritz Carlton Club level due to the Swine risk, and are very Grateful we did not.
Did I mention the Vacation was very peaceful and relaxing? I did a lot of reading and meditation, and napping, and eating, and working out a little. Sauna's every day along with Beautiful Ocean and beach. The Ritz Carlton people are experts at hospitality and make you feel like a King. The Service was out of this world! Everyone calling you Mr. and Mrs….(last name).
All in all, this has been my best Vacation, and I have been on many Vacations in the Caribbean and throughout the world. It even beat the Four Seasons Club Level in Maui, although it was close.
My wife had unlimited drinks and I had unlimited Tea's, (High Quality Loose and Bagged), and Coffee, (freshly ground), throughout our entire stay. Personal preferences.
The food is very good and room service is phenomenal. You defiantly have to experience the Room service early in your stay, so you can do it again before you leave. The beds and pillows are extremely comfortable, and the workout center is equipped with only the best equipment, which includes an Equliptus steam room with a Dry Sauna, his and hers. Throughout the entire Hotel/ Resort is nothing but the highest quality Art, furniture and Elegant items.
WARNING: If you chose to go to the Ritz Carlton Cancun, You will definitely return. You can get some Fabulous deals by researching the I-net and cancellations are pretty easy to do…But not recommended.
The staff remembered us from two years ago, and were happy to see us again. When you arrive, they all say, “Welcome Home”, and it truly feels like home.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35-49
  • Member since January 01, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d152886?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $458 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
One of the finest in the World

Ritz-Carlton Cancun

Save Review
5 of 5 stars
DrCNashvilleTN   1 contribution
Nashville TN
Jun 1, 2009 | Trip type: Family
1/2 found this review helpful

My family and I have been visiting that property for the past 7 years, several times a year. The hotel is fantastic and to be frank, you can not find a better location in Cancun. Even though you are in the hotel district, it remains exclusive to its guests.
The staff is one of the best I have met and they go above and beyond to ensure your every need is meet.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Age group 35-49
  • Member since June 01, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d152886?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $458 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Visit the Ritz in Cancun Today

Ritz-Carlton Cancun

Save Review
5 of 5 stars
DenverJayhawk   1 contribution
Denver, CO
May 29, 2009 | Trip type: Couples
2/2 found this review helpful

We just returned from an wonderful trip to the Ritz-Carlton Cancun. Please do not let all the media hype keep you from visiting Cancun. The weather was absolutely perfect for 6 straight days. The Ritz was fantastic. The service was first class in every way and the food was excellent. The pool staff was extremely attentive from lounge chair assistance to drink and snack service. The concierges were very friendly and helpful in reservations and services. We stayed on the Club level and enjoyed all the little extra amenities. We were very, very pleased with our visit and happy we made the decision to not change our plans. If you haven't visited the Ritz-Carlton Cancun, you are really missing a special experience.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50-64
  • Member since May 29, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d152886?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $458 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Write Your Own Hotel Review

Been to Ritz-Carlton Cancun? Share your experiences!

Write a Review
Add Photos
Add Videos
Travelers Who Viewed This Property Also Viewed
Location: Cancun, Yucatan Peninsula
$660*
Check Rates ABS:HotelCheckRates-d154868?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Location: Cancun, Yucatan Peninsula
$452*
Check Rates ABS:HotelCheckRates-d152894?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Location: Cancun, Yucatan Peninsula
$548*
Check Rates ABS:HotelCheckRates-d642781?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
*Average price

Do You Own Ritz-Carlton Cancun?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owners' Center
  • Add Photo
  • Add Video

Ritz-Carlton Cancun Also Known As

  • Ritz Carlton Cancun
  • Cancun Ritz Carlton
  • Ritz Cancun
  • Cancun Ritz-Carlton
  • Cancun Ritz
Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico