This hotel made our vacation perfect. The service was fantastic. The people were wonderful. The location is breathtaking. One of the best things was the Entertainment Team! These people go the extra mile to make you have fun and enjoy your holiday. The activities they plan are for all ages and their excitement is contagious. We were sad to leave because they were great new friends and we've envited them to stay with us if they should come to Canada. The other great people are the Explorer's Club leaders. These ladies were amazing. They had fun activities all day for the girls (3&5). Most times we had to make our girls leave to spend time with us. Thank you for making this a trip to remember and we can't wait to come back.

I'm a bit confused by all the rave reviews on this place! We've stayed in Cancun 6 times, and this was my least favorite. The bartenders didn't even smile (we tipped every time). The consierge upon arrival had no personality, and could've cared less that our room wouldn't be ready for over an hour (past the 3:00 pm check-in). He made no effort to explain the property or amenities, but just pointed us in the direction of the restuarant.
He seemed annoyed by us, in fact the bartenders sort of had that attitude also. The place was filthy by 2:00asif they couldn't keep up with all the glasses, plates, straws and paper. The pool by then was also pretty gross. One day they ran out of towels at about 9:am so we had to wait awhile before we were able to grab a chair and relax. The beach was nice, the food was good (for an all inclusive) and the wait staff was very friendly and efficient, and the kids loved the floating trampoline and pyramid.
This was all over-shadowed by the fact that every night was a wedding under our window and one had a DJ playing extremely loud music until 1:30am. This hotel get s 2 stars from me!

This is the second Dreams we've stayed at and it was fabulous, just as we expected! The food was great...The staff was so nice...The rooms were beautiful and comfortable...The dolphins were fun to watch...The entertainment staff was fun...
The Explorer's Club was excellent! We had 10 kids ages 3-12 in our group and they all wanted to go to the kid's club everyday for a fun activity like facepainting, rock climbing, sand casles, crafts, etc. Rossy, Elena, Malena, Lotte, Clara, and Aisha made it so fun for all the kids! And they are so nice and friendly! My daughter, Zoe, was very sad when she had to say goodbye to them on our last night.
My only complaint is that the TV remote control didn't work and we had to have someone come work on it 3 times (because otherwise we couldn't change the channel at all). We weren't the only ones in our group w/ this problem. But they were fast in addressing the issue, so that was good.

My wife and myself stayed at Dreams November 26th till December 3rd. I am just going to give my opinion on both the good and bad of the resort. The good: First of all the resort is in the perfect location being so close (walking distance) to the main bars and clubs of Cancun. We went out three nights to goto Coco Bongo (the best time), Daddy O's and Senior Frogs. great times were had at all places. The beaches are very nice and very well maintained, it is also great that the staff will bring you drinks as you lounge on the beach. The staff works very hard and should be tipped accordingly, we brought 100 in ones and used all of it for tipping. The pools are both small but are fine for relaxing around or sitting at the swim-up bar. The best place to hang out during the day/night, other than the beach, is the Swing Bar it is great place to have a drink and look out at the ocean. The bartenders their tend to be the best they have at the resort and serve you well, Roger is the man!!!! The food was really good, I have to say staying at a bunch of different resorts this was the best food I had. While every Resort has a "World Cafe" which is never really great, Dreams has the Oceana and Seaside Grille where you can get a great "Surf and Turf" any day of the week!!!! The dolphins are great to see everyday they are so much fun to watch, my wife watched them almost everytime we passed them. However, if you are going to do a dolphin swim goto Wet n Wild b/c after the swim you get the run of the park for only a little extra cash, it really is the best value. The bad: As honeymooners, my wife and myself were greated and told we could go to our honeymoon suite (which we piad alot for) as soon as we arrived. When we got to our room #3242, it seemed to be small and they didn't decorate it like we had seen on this site before. They fixed the room up for us the next day (and it did look nice) but when I asked if the room was really the honeymoon suite they seemed to avoid my question, and all of a sudden could not speak much English. Moving on to the drinks, while they do have some top shelf booze, most bar tenders give you the cheap stuff unless directly told. When I ordered a Jose Cuervo Margarita they would put less than a shot in it (even after tipping $2 or so). The nightly entertainment is the weakest I have seen, thus we went out three nights, and Dreams does not have any kind of "Disco Bar" like many of the resorts I have been to in the past where people can go to dance. Other than the electricity going out one night for thirty minutes, the worst thing that happened was that out of three of the first four nights we were at Dreams we had no hot water. We actually were stuck in our room one night wating to get hot water so we could get a shower after a day of excursions. I do not want to make people think that this is a horrible hotel, b/c overall it was about a 4 out of 5. But, we wanted something special for our honeymoon and it didn't deliver. Just to let people know about the other excursions we went on that we liked was the trip to Xel-Ha (aquatic life park) and deep sea fishing.