I have been here for 5 days and 4 nights so far. I am counting down till I can leave! I came here for my honeymoon and am so unhappy. The food is not great, barely a step above fast food. We are pestered by housekeeping wanting to clean our room or turn down the sheets, and on top of everything my camera was stolen off the beach while my husband and I were in the ocean. They avertise that they have skilled professionals who are trained to find misplaced items. I would not reccomend this place to anyone. On top of everything they have dolphins on the resort in a small pool area. Still the list goes on. Dont waste your time on the spa. They wanted 50 bucks for a hand and feet polish change, and charged my husband and I 225 bucks for a bad couples massage. Not to mention the therepist coughed the entire time she massaged me.
Cancun is beautiful, but this place needs some serious work!

This is an absolute top class hotel and holiday destination. From the initial welcome to the service to the food quality, everything during our stay was pretty much perfect.

At the beginning of our stay, we discovered that our toilet was not working; however it was promptly fixed with no quibble which enabled us to unpack and get on with our holiday. We were given a dolphin view room, which was a surprise as we did not realise we had booked it.

We ate in all of the restaurants, which were open for all of the trip bar the seaside grill restaurant which had to close due to the strength of the wind on one of the evenings. On Carribean night, we ate in Himitsu, as the food for Carribean night was being served outside. The only quibble with the food for me was that on the themed nights held outside, the food could be a little cold; however with the level of choice of places to eat this did not present an issue.

The staff in the restaurants were fantastic and always looked after us well - deserving of the tips they got. Juan who served omlettes at breakfast is worthy of mention here - always smiling and happy to help.

There are numerous bars/lounges that close at different times during the day or night. We had no problem getting a drink or with the quality. Yes, we tipped, and so should others - the guys do a hard job well. By the end of my stay, I was being handed my favourite tipple wiothout even having to ask for it (thanks folks)! We also found that common courtesy and decency goes a long way with the staff. You getter a better response being polite and asking for a drink as opposed to arriving at the bars demanding service as some holiday makers tended to do (perhaps they have written the last few reviews).

In terms of the overall hotel, yes it may be a little older than some; however the location and the amenites are excellent. I could not spend money in the hotel other than on tips. All meals, drinks and various watersports were in the price. I can now sail, cayak and snorkle dive - none of which I had done previously. My only concern would be the height of the balconies on the dolphin view side of the hotel - they are very low. I would suggest that some sort of rail be installed; particularly if young children are to stay in the rooms in question.

I would recommend some of the trips on offer from the hotel also. In terms of nightlife, Coco Bongos is a must - do the 'Bar Leap' and you get brought to the top floor (reserved)without queuing and all alcohol is included. Excellent show. Chichen Itza or Tulum - Mayan pyramids are fantastic. I did the former of which you are no longer allowed to climb; but a brilliant experience all the same. It is amazing what those guys knew about the calendar and time all thouse years ago! For fun, the jungle tour is a must where you take speed boats out on the lagoon and go out to sea.

All in all, a fantastic holiday, made particularly special by the hotel and the staff.

We spent two great weeks here with no problems with the staff or food, the location is superb and the dolphins are a wonderful addition. The hotel is well kept and has nice grounds, we were in a Dolphin/ocean view room number 2114 which had a nice view of the sea and dolphins and was clean and very cool. The minibar was not stocked to our liking but a call to reception soon rectified this and we found this level of service throughout our stay. The main buffet restaurant was enclosed but not that cool sometimes but the selection of food was excellent with themed nights, a good breakfast and lunch menu too. The waiters here were superb, Victor and Luis being exceptionally good and the restaurant managers arranged for a birthday cake for my wife, much to her surprise.The ala cartes are all open air but get the wonderful all day breeze the hotel constantly has and were all good, our favourite being the asian Himitsu, no reservations are required but a pager was needed a few times when busy to call you when ready. Drinks were good and stronger at night, a sensible precaution with all the water around, the bars were fine, busy on the beach and relaxed at night although the main bar got noisy when live music was played.Many little things impressed us, the video shows on the beach or bar outer wall , the coffee bar and snack bar were excellent too. Towels were available at many locations without the plastic cards being required to get one like other places, you also don't wear a wristband, security may ask for your room number when re-entering the premises or coming from the beach sometimes but were never rude.
The beaches are great, the northern one is very sheltered whereas the southern one is rougher but was our favourite with views down the seafront, the snorkel trip we booked was a disaster, old worn and ill-fitting gear and an expectation that you would swim against the current !!, avoid these amateurs, the main pool was a disappointment , it's old fashioned, tired and a haven for loud and drunk guests, a rebuild using the lagoon area would be a good move, many weddings were carried out and the hotel seemed to do a great job , we would recommend this hotel to friends.

My wife and I just returned from my friend's wedding at Dreams Resort & Spa in Cancun (More Like a Nightmare) and the wedding was really nice. The Hotel, front desk staff and rooms were all absolutely terrible. I can't begin to tell you how bad it was. When we arrived we asked for an upgrade if possible. They were able to give us a honeymoon suite for an extra $100 USD & 200 Hotel Credit. We get to our room and the toilet bowl has the prior occupants' feces in it. We came to find out that the toilet bowl was broken for 2 days prior. We complained to the front desk and they stated that they could not have the toilet fixed for another 2 days. So we asked to be moved to a different room & the proceeded to ask us for more money... ARE THEY KIDDING ME? We complained until they moved us. We spoke to director, a manager anyone who would listen. Upon moving us they gave us $500 usd "HOTEL CREDIT"....what a scam that was. You could only use $40 towards a massage that cost $200. You can only use $10 on a bottle of wine that cost $40. So no matter what way you decided to spend the credits you were always coming out of pocket...BIG TIME.
Please believe me when I tell you that my wife and I are avid vacation goers. This was by far the worse vacation hotel EVER. Please don't get suckered by this Nightmare hotel.