My husband and I stayed at the Dreams hotel for 1 week in December and had an amazing honeymoon!!! When arriving at the hotel we were greeted, asked if we wanted a warm lemon scented towel to freshen up, and ice cold bottles of water while we were waiting to be checked in to our room. Our plane arrived earlier than expected so it was about 2-3 hours to early to check in. The staff was great!!! They had our room prepared for us within 30 min. and to our surprise they upgraded us to an ocean view room for free. On top of the excitement of the upgrade, we got to the room and there was a honeymooners banner across the door where everybody could see we were newly weds, it was so cute. Inside the room there was fresh red rose petals sprinkled all over the floor leading to the bed, where there were more petals shaped in a huge heart, and in the middle was two swan shaped towels with their beaks together smelling a fresh red rose. It was breathtaking!!!! We also recieved a complimentary bottle of champagne with two wine glasses and a fruit plate for two. Every morning we woke up excited to begin another day in cancun. Room service was also nice to have, and it being 24hrs made it very convenient . The variety of restraunts were great, and the bars were fun to enjoy for free. Our favorite bar was the barracota, we loved being able to sit on wood swings while enjoying a drink or two... or three :) . Also I will never forget the main reason we went here, the beaches!!!!! Amazing shades of blue, that you are not used to seeing in California. The water was always crystal clear, no matter the time of day, and the white sand was so soft and powdery. We had a unforgettable honeymoon, and have already booked another vacation at the Dreams hotel in December so we can recapture the special moments once again while we celebrate our 1 year wedding anniversary!!! See you in December 2009.

The entertainment staff was great. Especially Zairy and Rita. The went out of their way to have fun with all of the guest. Overall service was good and food was good. My husband and daughter loved the Dolphin swim. The downside was when we checked in, we were to have a room with 2 beds and were given a room with 1 king. When we asked to be changed, the manager on duty was not very helpful. We stayed at Secrets in January and thought the service and check in would be similar. Hands down Secrets wins!

Spent 6 days with husband, daughters, sons-in-law and grandkids. Couldn't have been better. Wonderful staff, great food, most beautiful location in Cancun. Rooms were clean and housekeepers took very good care of us, even remembering to leave an extra sheet each day so my grandson could make a 'fort.' Took salsa dancing lessons and Spanish lessons from Rita, and everyone was kind and attentive. We had three rooms in different locations and each one had terrific views. Two beaches, one calm, one more challenging give options. We're saving our pesos to go back!

I have been to Dreams three times now with my family. The first two trips were amazing. The trip last week was really disappointing.

All three times we stayed here, we upgraded to tower suites or the Presidential suite. I expected to enjoy this trip equally but really came away feeling like I had been ripped off.

We upgraded to the tower again so we could have adjoining rooms and access to the private lobby lounge, beach and pool. Little did I know upon paying for my upgrade that there were multiple weddings booked in our "private" lounge, beach and deck area 6 of the 7 days we were there. That required us to walk to the other side of the resort every night for food and drinks. It also made it impossible to enjoy the sunset on the deck or a late swim in the pool. Plus, the wedding receptions were given away for FREE to anyone willing to pay for a 7 night stay as a couple. There were two weddings on 5 of the nights and 3 on the 6th. It was insane. One night, two guys from a wedding party approached me and told me I could not enter the lobby with my family because there was a private party going on. I had to explain that their private party was being held in the "private" lobby of the concierge tower I paid so dearly to occupy for the week. It was a joke. The best was the night we heard hard core gangster rap, complete with profanity and racial epithets blaring up to our balcony from the wedding reception below. Not one song mind you. An hour of it. Oh joy!

The resort is suffering as a result of the lagging U.S, economy. Services and items once offered as part of the package are no longer available. There are no appetizers served along with the cocktail hour in the lounges. The top shelf booze has disappeared from the bars in favor of rail brands. Seriously. When was the last time you drank a martini made with Smirnoff? Hello headache. The drinks were also terribly watered down and weak.

They are dreadfully short staffed. In past years, you would set your empty drink glass down and another beverage would pop up immediately. This trip, we had to go to the bar and order our own drinks or wait a half hour for someone to come by. Same with the food. If you ordered food by the pool, it took an hour to actually receive it.

The quality of the food in the restaurants is dramatically worse than it was on prior visits. Vegetable sides consisted of microwaved frozen Green Giant veggies and some minute rice. We ate off site at Lorenzillo's and Hacienda Mortero a few nights just to kill the pain of the resort food.

I loved this place in the past but I think their best days are behind them. The staff does their best and they are friendly and helpful but they cannot keep up. Sorry Dreams. Never again.