My husband and I stayed at Dreams for 5 nights 9/1-9/6.
A small town girl who has never been out of the US before, I was a little scared of my first trip to Mexico. We booked our trip online through Apple Vacations, so I was nervous that something would be messed up..but it was all perfect. Flight, transport and check-in to our room went smoothly. I definitly appreciated the cookies and champagne upon check-in (I was STARVING)! Our room was very nice. We had a lagoon view and it was perfect. We could see everything that was happening in the resort including a view of the beach. Within an hour of check-in we were greeted with fruit and champagne in our room because we had told Apple Vacations it was our anniversary. It was a very nice gesture and made us feel special. It was the little details like this that really made this trip one to remember.

My husband and I go on vacations to RELAX, so for us, our agenda daily was to eat breakfast, and find our place on the beach. We would usually hit the beach around 9-9:30 and we had our pick of chairs. Reading a book or doing nothing at the beach during the day was like heaven to us. The water is beautiful, very salty, but nice. I enjoyed the fact that it was a more intimate beach, it never felt crowded when we were there. Within a few steps was the beach bar. I was sipping down Pina Coladas at 10a.m.! It was Great! We never went to the pool, but it looked like people were having fun. More activities for families to do at the pool area.

All the food was VERY good. I would consider myself a mildly picky eater..and I found several items I liked at every restaurant. The fried bananas and coconut ice cream at Himitsu...YUM!!! Neither my husband or I felt sick from any meals or drinks at any point during the trip. The service at the resturants is a little slow, but like others have said in their reviews...its vacation what is the rush.

The only complaints we had as others have mentioned is the hard bed and rough towels. Other than that we really enjoyed our first trip to Mexico at Dreams and would go back again. For the value and service you get..you can't beat it.

We just returned from our stay over the Labor Day weekend at what is now called Dreams Resort. The hotel is pretty but overall we were very disappointed. Supposedly we did not request a king bed (we did) so we ended up with 2 double beds. They said we had a ground level room but they would give us a room with a view of the ocean on the 5th floor (not in the Towers) so that we could check in early. Our room was nice but the beds were like a rock. We awoke the next day to pounding and jackhammers since the room next door to us was under construction. We decided not to make an issue of it and work on enjoying our trip. Then the elevator kept going out of order for several hours almost every day we were there. Climbing 5 flights of stairs in Mexico heat is not what I call an upgrade, so much for the 5th floor. Then we also lost power twice to our room safe. My husband told them to replace the battery the first time it happened and they said no. The second time was 1st thing in the morning and when I called the desk they informed me that there is only ONE person who handles that and he comes in at 9:00 a.m. We asked that he come directly to our room and he did not show up until 9:45. Good thing we didn't have any tours booked that day since all our money, id's and etc. were locked in the safe! The food was ok, nothing to spectacular. We ate at the mexican restaurant (the only one that is not part of the all inclusive). The food was pretty good and they have THE BEST marachi band we have ever heard! My husband has worked in the music industry and they were truly amazing! We met some very nice staff at the hotel but tipping was rampant and if you weren't tipping (we were so this is based on others I spoke to) you were ignored for awhile before they got to you. I knew from the reviews that the pool was not large but we had alot fun at it. The beaches at the hotel were ok but we were not that impressed with them. The beaches in Puerto Vallarta were way better! Hardly anyone spoke English at this hotel and that was also a problem. I ordered room service (2 cheesecake, 1 w/strawberries and 1 w/choc). They said 30 min. After an hour had passed I called to cancel it and then someone was at the door with 1 cheesecake covered in strawberries and choc. Oh well. We also know that other people who were not next door to all the construction were complaining and had been offered a room upgrade. We did not file a formal complaint with the manager but we had spoken to the front desk and the conceirge several times about the issues we had encountered. Then due to my stupidity (I should have double checked my itinerary) we missed our flight home. When we returned to the hotel to spend 1 extra night they were not willing to negotiate with us at all. We were not looking for something for free but after everything we had gone thru at their resort we thought maybe we could get some kind of price break on that extra night. NO WAY! They stated you have already checked out and are starting with us new. It cost us over $330.00 for one night. We definitely won't be coming back.

Spent 5 nights at Dreams mid-September. Was a little skeptical due to some negative posts. I should know by now that you just can't please some people.
Arrived about 3 p.m. & were greated warmly by the bell staff who took care of our luggage as soon as we got out of our van. Check-in took about 10 minutes & we were offered champagne or bottled water during this time. No plastic bracelets!! The one thing I hate about AI resorts. They scream "TOURIST!" We received the rooms we had requested but were told we could look at them first if we liked.
The rooms were very nice. Large, bright & very clean. The bathrooms were good-sized with big, fluffy, white towels. No, there is no shower curtain, just a glass wall,but I have found this is common in other countries. No problem. As to the complaints of water on the floor; Hellllooooo...bath mat!!
The airconditioning was fine as long as you kept the door to the balcony closed tight.
Nice touches: Mini bar w/ bottles of pop, Corona, & water;
bottled water at every bar, restaurant, etc.; inscense in the bathroom; candles in the bedroom; large size bottles of shampoo, shower gel, lotion, & sunscreen; unlimited supply of beach towels that you don't have to sign out everytime you need one; good variety of food (does get boring after 4 days though).
Everyone was so nice. The resort is located in an excellent area; close to shopping & clubs. Definitely would go back.

My friends and I recently returned from our vacation. This was our 4th time in Cancun, but our first time at Dreams. The hotel was excellent. Our rooms were spacious, and the maid service was perfect. Lot of variety in the food selection. I recommend the sushi at the Asian resturant. We really enjoyed the live Latin music at Azucar. Absolutely every staff member went out of their way to help in any way they could. The drinks were the greatest at the swim-up bar. Would absolutley stay ther again.