Amazing staff, very kind and attentive. They all go out of their way to assist you. You feel like royalty when you are there. Everyone greets you with a smile. Facility is clean and spotless which is amazing considering everyone drags sand in from the beach! It is a bit isolated but a bus ride gets you into town in less than 15 minutes. Loved it!

Beach: beautiful, crystal blue waters, no rocks, white sand, small waves, and the Westin owns a huge piece of beachfront property, you will not have a problem finding a place to sunbathe!

Rooms: Nothing spectacular, bathtub can only accomodate one person and it is not a jacuzzi, shower is small and is made for one person, unless the two of you are super thin, then maybe you could fit

Restaurants: They have 2 upscale restaurants (6:00pm-11:00pm), 1 casual restaurant (7:00am-11:30am, 5:30pm-11:00pm) and 1 pool side restaurant (11:30a-5:00pm). Since the hotel was around 40% occupancy they only had 1 of the upscale restaurants open so limited dining choices.

Prices: Breakfast buffet was $295 pesos/per person included omelett station, fruit, yogurt, eggs, bacon, sausage, smoked salmon, meats, and cheeses. Club sandwich $160pesos, Caesar salad $110 pesos, Ahi Tuna salad $190 pesos, Guacamole and chips appetizer $110 pesos, Hamburger $210 pesos

Drinks on the beach and in restaurants were $85-100 pesos each, for example: pina coladas, margaritas, mojitos, etc.

The only water they offer is bottled and for 1.5L bottle it was $70 pesos

The 2 upscale restaurants are about $300 pesos a plate, delicious food!! Especially the Spanish cuisine restaurant "Arricefes".

Stay away from desserts, they all tasted frozen and were not homemade!

The Westin will nickel and dime you for everything, internet is 55 pesos flat rate for 30 min.

Pools: small, only 1 with a pool bar/ocean front, another really small side pool with ocean view, the other 2 pools are located on the lagoon side of the resort decent size, nothing spectacular

We arrived for a 4 night stay in May and were pleasantly surprised to be upgraded to an ocean view room due to the hotel occupancy being low (Swine Flu). The beach service was fabulous every day and very reasonably priced. The rooms could use some updating, but the views are incredible.
Sea and Stones restaurant in the hotel was very good. The only restaurant taht was not a good value for the money was the breakfast buffet which was more expensive than dinner. The concierge recommended great restaurants for the evenings we dined outside teh hotel. The fitness center was not worth the daily fee (not air conditioned). Overall we had a pleasant stay and would definitely consider staying here again.

Just got back from my stay 6/10/09 -6/15/09 and had a great time. Weather was great. This was my first trip as a solo traveler and at no time did I feel uneasy. The staff were great, especially Carlos at the pool bar. I read the other reviews about the high schoolers being rude and I agree they were a bit loud, foul languge, etc. but, you can't choose who stays at your hotel! They were only hanging around the pool bar one afternoon and not for more than an hour or two. The hotel was at about 1/5th occupancy.
My room was spacious but the bathroom shower was cramped. I had a slight maintenance need , called it in and someone was dispatched to fix the problem within 10 minutes.
Pay attention.....If you want the free breakfast buffet and free evening cocktail reception you must be booked in the Royal Club. I was surprised by this thinking it would be free for me but it was not included in my Orbitz deal. The food and drink rates were reasonable. The evening reception is from 5:30 - 7:30 and is only $10.00 (US) and from 6-7 you get two for one drinks (my great Chardonnay was $7.50 for two). The pools were warm the ocean was sandy and clean and the beach view from the hotel was of the entire Cancun strip. You can literally see and walk for miles! Downtown Cancun is available by bus for 750 pesos (like 75 cents.) You can catch it right at the bottonm of the hotel driveway and they run all night. Downtown is jumping! The people were all very friendly. I have stayed in Playa Del Carmen and PlayaCar many times before and always shunned Cancun thinking it would be honkey tonk but and now planning my next trip to Cancun. See you there! PS; of the 5 hotels I have stayed at south in the "Playa" area, all of the had that mildewy smell at about a level 6-7 out of 10, the Westin however came in at about 1.5 out of 10 great job!