Where do I start? My girlfriend & I stayed at the Westin for four days and four nights. We arrived at The Westin and Jose immediately greeted us with a smile, getting our bags and taking them inside. Everyone was friendly and so helpful. We arrived a few hours earlier but our room was ready which was nice.

It is definately worth it to upgrade to the Royal Beach Club because the huge breakfast buffet is included as well as cocktails & appetizers in the evening which were meals in themselves. The buffet was the largest and most amazing buffet I've ever seen. It had everything you could possibly think of. We chose to eat outside by the ocean every morning which was so wonderful. We are not drinkers, but we enjoyed some fruit drinks and appetizers and relaxed outside during the cocktail hours. Another plus to having the RBC upgrade was the 30 minutes of internet in the computer lab free every day.

The beds were very very comfortable and the balcony view of the ocean was incredible. The air conditioned room felt soooo nice especially coming in from the heat outside. We opened the sliding doors when we went to bed at night so we could hear the waves.
There were times that it felt like we had the whole beach to ourselves. We enjoyed boogie boarding, but the best experience we had was snorkling and diving for seashells. We were able to find several sand dollars and even four large conk shells. The best snorkeling for marine life however, was on the other side of the reef which was only a short walk over by Club Med.

Don't listen to any of the bad reviews. Honestly, they had me worried because of some of the negative things I had read prior to our trip b/c we had ever been to Cancun before. The only thing I can figure is they must be people that are hard to please, because I do not have a single negative thing to say about our stay at the Westin. We were treated like royalty, everyone was so helpful & friendly, the facilities were amazingly spotless, the room was sooooo nice, and the beach was awesome. It was the most relaxing and fun vacation we have ever had.

Amazing staff, very kind and attentive. They all go out of their way to assist you. You feel like royalty when you are there. Everyone greets you with a smile. Facility is clean and spotless which is amazing considering everyone drags sand in from the beach! It is a bit isolated but a bus ride gets you into town in less than 15 minutes. Loved it!

Beach: beautiful, crystal blue waters, no rocks, white sand, small waves, and the Westin owns a huge piece of beachfront property, you will not have a problem finding a place to sunbathe!

Rooms: Nothing spectacular, bathtub can only accomodate one person and it is not a jacuzzi, shower is small and is made for one person, unless the two of you are super thin, then maybe you could fit

Restaurants: They have 2 upscale restaurants (6:00pm-11:00pm), 1 casual restaurant (7:00am-11:30am, 5:30pm-11:00pm) and 1 pool side restaurant (11:30a-5:00pm). Since the hotel was around 40% occupancy they only had 1 of the upscale restaurants open so limited dining choices.

Prices: Breakfast buffet was $295 pesos/per person included omelett station, fruit, yogurt, eggs, bacon, sausage, smoked salmon, meats, and cheeses. Club sandwich $160pesos, Caesar salad $110 pesos, Ahi Tuna salad $190 pesos, Guacamole and chips appetizer $110 pesos, Hamburger $210 pesos

Drinks on the beach and in restaurants were $85-100 pesos each, for example: pina coladas, margaritas, mojitos, etc.

The only water they offer is bottled and for 1.5L bottle it was $70 pesos

The 2 upscale restaurants are about $300 pesos a plate, delicious food!! Especially the Spanish cuisine restaurant "Arricefes".

Stay away from desserts, they all tasted frozen and were not homemade!

The Westin will nickel and dime you for everything, internet is 55 pesos flat rate for 30 min.

Pools: small, only 1 with a pool bar/ocean front, another really small side pool with ocean view, the other 2 pools are located on the lagoon side of the resort decent size, nothing spectacular

We arrived for a 4 night stay in May and were pleasantly surprised to be upgraded to an ocean view room due to the hotel occupancy being low (Swine Flu). The beach service was fabulous every day and very reasonably priced. The rooms could use some updating, but the views are incredible.
Sea and Stones restaurant in the hotel was very good. The only restaurant taht was not a good value for the money was the breakfast buffet which was more expensive than dinner. The concierge recommended great restaurants for the evenings we dined outside teh hotel. The fitness center was not worth the daily fee (not air conditioned). Overall we had a pleasant stay and would definitely consider staying here again.