My husband and I stayed at the Westin from 6/15-6/22 upgraded to the Royal Beach Club. It was great! I was a bit scared after reading some not-so-hot reviews, but I have to say it was the best choice to stay at the WEstin. I found this out after talking at the airport with other people and them sharing their experiences.
The rooms are pretty good, spacious and great views from large balconies. I was on the 6th floor which I'm sure made a difference for my view. Nothing spectacular, but very comfy, roomy and up to date. Do not take anything from the mini frigde (very expensive) walk to the small store down the street about 200yards and cross the street (it's on the opposite side) buy your drinks and chips there. The digital safe was very useful and user friendly. The beds, very comfortable, yet I wouldn't say "heavenly".
The breakfast however was FABULOUS! @ "Palmar" inside the hotel. It is huge with many many different choices. The evening appetizers and open bar were also great. It's a mini buffet with chicken wings, mini BBQ ribs, tacos, deep fried calamari. Different array of dessets as well. ANyway, different every day. My husband and I are not drinkers but the margaritas and strawberry daquiris were very good. These two things right here are what really makes this hotel stand out. You save so much and the service and qualitiy of the food is excellent so it's not like it's included becuase it's bad, no! It's all great quality and quantity.
The beach was great. Ample lounge chairs, palapas and umbrellas. The various pools were good too. We spent most our time in the pools opposite the beach since they were almost always empty. The jacuzzi is on the RBC pool side and was almost always off, this i didn't like. The jetski rentals are right next to the hotel, they were asking $70/30 min ,my husband bargained and we paid $50 for 30 min. Lots of Fun!
We had dinner by the beach at the Sea and Stones, it was ok, nothing fabulous. The concierge helped us with other dinner reservations. They recommended a lobster rest in town (LORENZILLOS, ExCeLlENt!!) you must go, it's so delicious, bit pricey though. We also took advantage of the 30min. free internet in the business center for RBC guests, that was helpful for checking emails.
Prepay your transportation, we bought it in the package from expedia, BEST DAY. they were awesome, great service, highly recommended. Do not take the cabs, very expensive. Use the bus service, comes by every 3 mins and you get to your destination really quick 5-15 minutes. Only 50 cents/ 7.50 pesos. We took 3 tours. Did 1 one day and rested the next, then took the other one and rested the next day and so forth. They were great and we had so much fun!
1. Xcaret- take your swimsuit and camera, do the underground river and night show!
2. Tulum- take your swinsuit-so amazing and beautiful. take the camera again.
3. Chichen Itza- Take water, hats, sunblock, camera. Amazing sites, good buys on souvenirs directly from Mayan decendants, shop here instead of the stores.
If you are going soon, I'm so jealous. YOu are going to have such a wonderful time at the hotel, the tours, the restarants, everything! We had a blast, wish we were there NOW!

Where do I start? My girlfriend & I stayed at the Westin for four days and four nights. We arrived at The Westin and Jose immediately greeted us with a smile, getting our bags and taking them inside. Everyone was friendly and so helpful. We arrived a few hours earlier but our room was ready which was nice.

It is definately worth it to upgrade to the Royal Beach Club because the huge breakfast buffet is included as well as cocktails & appetizers in the evening which were meals in themselves. The buffet was the largest and most amazing buffet I've ever seen. It had everything you could possibly think of. We chose to eat outside by the ocean every morning which was so wonderful. We are not drinkers, but we enjoyed some fruit drinks and appetizers and relaxed outside during the cocktail hours. Another plus to having the RBC upgrade was the 30 minutes of internet in the computer lab free every day.

The beds were very very comfortable and the balcony view of the ocean was incredible. The air conditioned room felt soooo nice especially coming in from the heat outside. We opened the sliding doors when we went to bed at night so we could hear the waves.
There were times that it felt like we had the whole beach to ourselves. We enjoyed boogie boarding, but the best experience we had was snorkling and diving for seashells. We were able to find several sand dollars and even four large conk shells. The best snorkeling for marine life however, was on the other side of the reef which was only a short walk over by Club Med.

Don't listen to any of the bad reviews. Honestly, they had me worried because of some of the negative things I had read prior to our trip b/c we had ever been to Cancun before. The only thing I can figure is they must be people that are hard to please, because I do not have a single negative thing to say about our stay at the Westin. We were treated like royalty, everyone was so helpful & friendly, the facilities were amazingly spotless, the room was sooooo nice, and the beach was awesome. It was the most relaxing and fun vacation we have ever had.

Amazing staff, very kind and attentive. They all go out of their way to assist you. You feel like royalty when you are there. Everyone greets you with a smile. Facility is clean and spotless which is amazing considering everyone drags sand in from the beach! It is a bit isolated but a bus ride gets you into town in less than 15 minutes. Loved it!

Beach: beautiful, crystal blue waters, no rocks, white sand, small waves, and the Westin owns a huge piece of beachfront property, you will not have a problem finding a place to sunbathe!

Rooms: Nothing spectacular, bathtub can only accomodate one person and it is not a jacuzzi, shower is small and is made for one person, unless the two of you are super thin, then maybe you could fit

Restaurants: They have 2 upscale restaurants (6:00pm-11:00pm), 1 casual restaurant (7:00am-11:30am, 5:30pm-11:00pm) and 1 pool side restaurant (11:30a-5:00pm). Since the hotel was around 40% occupancy they only had 1 of the upscale restaurants open so limited dining choices.

Prices: Breakfast buffet was $295 pesos/per person included omelett station, fruit, yogurt, eggs, bacon, sausage, smoked salmon, meats, and cheeses. Club sandwich $160pesos, Caesar salad $110 pesos, Ahi Tuna salad $190 pesos, Guacamole and chips appetizer $110 pesos, Hamburger $210 pesos

Drinks on the beach and in restaurants were $85-100 pesos each, for example: pina coladas, margaritas, mojitos, etc.

The only water they offer is bottled and for 1.5L bottle it was $70 pesos

The 2 upscale restaurants are about $300 pesos a plate, delicious food!! Especially the Spanish cuisine restaurant "Arricefes".

Stay away from desserts, they all tasted frozen and were not homemade!

The Westin will nickel and dime you for everything, internet is 55 pesos flat rate for 30 min.

Pools: small, only 1 with a pool bar/ocean front, another really small side pool with ocean view, the other 2 pools are located on the lagoon side of the resort decent size, nothing spectacular