I don't know how the GO's (employees) in Cancun could have done more to make our family's vacation any better. From check in to check out, every GO we met acted like we were long lost friends. A brief preamble- the following may sound like an advertisement for this place, but this is our 3rd Club Med vacation and this was by far our favorite.Florida is nice and the employees were great, as was the food, but the setting is not nearly as nice.We found Punta Cana's employees to be mediocre, sometimes rude, sometimes lazy. This was several years ago, so hopefully things have changed for the better The beach is nice, but not as nice as Cancun's, and if it rains there is nothing to do. You couldn't have paid me to go back there when I got home.
I don't know how the GO's (employees) in Cancun could have done more to make our vacation any more enjoyable. They were helpful in assisting us with multiple water activities such as wind surfing, water skiing/ wake boarding, snorkeling, sailing, water aerobics, etc. The tennis instructor Luis is hilarious and makes you feel good about playing in sauna like conditions. The restaurant service was excellent, as were the bartenders and beach service. The photographers made my kids look like action heroes or movie stars. The youth group leaders did their best to keep the entire group entertained and happy.
After a long day's work at their usual position, the GO's take part in plays and organized dancing until late in the evening, and always seem to be in a good mood- I don't know how they have the energy! We were often joined at our tables at meals by various GO's, and all were extremely interesting, entertaining people with widely varied geographic and cultural backgrounds. There was not one GO we met that we would not invite into our home for an extended visit. The guests seem to catch the vibe of the staff and become much more friendly towards each other than we have experienced, even in other all inclusive facilities. All of the activities anyone can take part in, even if they seem silly, make the guests let down their guard and enjoy themselves. And you are certainly not obligated to do anything- you can just lie by the beach or pool with a cool drink if you want.
I've got to attribute a large part of the excellent dynamic of the facility to the head GO- Olivier. I didn't even know what his exact role was until midweek- greeting us at breakfast and dinner, entertaining us in the productions, checking on us on the beach, etc. He brings in entertainment above and beyond what I would expect- musicians, circus acts, belly dancers, etc. We were sometimes exhausted at night, but were captivated by these acts and stayed up much later than we had intended.
Overall, a great time. We will definitely be going back soon.
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