Our family just spent a lovely week at the Presidente. The beach is fantastic - especially for children - our 4 and 5 year old loved that they could swim almost by themselves due to the shallow water. Pool is lovely although we never figured out why there was no "hot" in the 5 hot tubs. Breakfast buffet was fantastic. Dinner buffet wasn't great. The Italian restaurant was wonderful - eat there over the buffet.

The hotel markets themselves as having a kids club - they DO NOT! There is a kids faciltiy but it was unstaffed and locked the whole week. We had different answers depending on who we asked, but it appeared that it is an old room that is no longer used.

I got bug bites on my legs at night in the bed - bed bugs? I had them change the sheets and was okay for the rest of the week.

So it wasn't the greatest Intercontinental Hotel I've stayed at, but was one of the most inexpensive. Compared to the prices of other hotel packages, the Presidente was the least expensive 4 star hotel.

Well, maybe the hotel wasn't the largest in Cancun, but it was perfect for what I was looking for. The rooms weren't the most luxurious, but they were clean and comfortable. Plus I didn't come to Cancun to spend time in my room. I came to Cancun for the beaches, and the Presidente has one of the nicest beaches I've ever been to. Plus the pool was very nice. The hotel was perfert for rest and relaxation. There were not that many kids also, so it was quiet and peaceful.

The service was great and the concierge and front desk were very helpful. The hotel also provided a free business center so I could check my emails.

I would definitely return on another escape from reality.

I tried to contact the concierge before arrival to book golf tee times. When I called the hotel, they told me the concierge was busy and to send an e-mail. Several e-mails were not responded to.

The room was tired and left a lot to be desired. When I arrived the room was hot. Turned out the air conditioning was not working well. I asked to have it fixed or be moved. It was never fixed and I was not moved. It turns out, that is the way it is in all of the rooms. There was also a broken lamp and broken wall socket. The room was noisy.

Then there is the food in the restaurants -- just a hair above Old Country Buffet. Service was generally good, but at dinner, it was awful, they did not clear plates, I could not get my check, and when I did, they added a gratuity to the bill for a party of one at a buffet.

room had a coffee maker, it was fine. But, one day, the maid took my full unused coffee service packet and left the one I used that day. When I called the next morning to get a coffee packet, they said ok, but never brought one. I found a maid, she said I had to call room service.

The beach here is very nice, as is the pool. The outside common area was the highlight. That was done right. But, if you go here, don't expect to stay in the room, eat or get any service.

By the way, there is a supermarket accross the street. Get your bottled water and snacks there. Water was 60 pesos in the hotel lobby ($5 US), it was 6 pesos (50 cents) across the street.

Although the rooms may be a bit "out dated" the beach and grounds more than make up for it. The room was clean, quiet and the beds are comfortable. The staff at the hotel are very helpful and speak English. The hotel has a bus stop in front of it (best way to get around) and there is a supermarket across the street. I would not recommend the all inclusive package unless you drink and eat often. There are only a couple of resturants on site (food is good not over priced). They do not let you bring food and drink from outside the hotel to the pool/beach area, only small bottles of water are allowed. Plenty of resturants within walking distance and everything is on or near the bus route (about 75 cents a trip one way). There is an adult pool area and a family pool area. There are plenty of pool chairs/beach chairs and you can spread out if you wish. We were there for 10 days and wish we could have stayed longer.