A few of my friends and I stayed here last week for 4 days. The hotel itself is beautiful with pretty pools and a nice lobby. The rooms were clean and we had a great view of the beautiful beach in front. The location is great as it is walking distance from all the plazas and there's a bus stop in front if you need to make a quick trip to Walmart downtown. They offer massages in cabanas on the beach so take advantage of that if you can. The downfalls are that it's on the pricier side, and the front desk people were not that friendly or helpful when you needed restaurant recommendations/shuttles. Most of the other hotel workers were very nice so not sure if the front desk had a problem with our large group of girls (7). All in all, great location and beautiful hotel and I would probably stay here again if I came back.

I was a little nervous going to this hotel on an all-inclusive as I couldn't find a single review from someone who'd gone on one. Everyone seems to pay their own way. I have to say, if you can find one, book it - excellent value for money! The food and drinks at the hotel are great but pricey and it can add up fast.
Another plus to the all-inclus - no annoying bracelets. You get vouchers for breakfast, lunch and dinner (which you can use at any of the 4 restaurants) and from 11am to midnight you can just charge all your drinks (alcoholic or otherwise) to your room. If you include a tip to be charged to your room, I don't think the waiters get it - try to have some pesos on hand for tipping. The service is pretty good - we only had to get our own drinks a couple of times.
The food was really good - my husband is not a fan of buffets so it was nice that dinner was only buffet style twice during our 1 week stay. The morning breakfast buffet was okay - I don't really think it's worth the 215 pesos they charge for it, but to each their own - we didn't have to pay! Lunch was always good - excellent fahitas and shrip tacos that my husband is still raving about. All very fresh and tasty. Dinner was tasty - good variety. The drinks are really great - I loved the cosmos and magheritas! For desert we even managed to score some Hagen Daz... yum.
The grounds are incredible - by far the biggest highlight. Modern, clean and beautifully laid out - you really do feel like you're at a five star, not a four star. Very luxurious!
I thought the rooms were great - no problems with noise. Enjoyed the king - size bed and clean white linens. Also, the rooms are a really nice size, something you don't seem to get in newer hotels. And even though we didn't have a balcony, the window streches the width of the room so you don't feel closed in at all. Maid service is awesome and I really liked the use of the safe was free. The business centre was great too - free internet access saved us a fortune on phone calls.
I would recommend this hotel to anyone without hesitation! It is a real gem!

First I would say do not read any old reviews just recent ones. You will waste your time and get the wrong information or overload of information.
Check in - Fast and professional
Hotel entrance and concierge area - Very nice
Hotel grounds and pools - Very nice and clean
Rooms - If you upgrade your room to ocean view ( negotiate we paid $ 30 US per night additional) you will not regret it. We were lagoon view due to expedia not showing any ocean rooms available. The Lagoon view hotel beds are hard and you can hear the discos and traffic all night (we live in the city). Do yourself a favor and upgrade to ocean view, the beads are very comfortable and the noise is only on Friday or Saturday until 12:00 PM ( music from a wedding). Room service is great. Rooms sizes are OK - Not important, you will only sleep in the rooms.
Beach - Almost perfect. (BEST BEACH Turq and Caicos - nothing to do) The service on the beach was excellent. ( try a coco loco - Natural coconut cut open mixed with run, tequila and vodka. The beach was perfect for young kids.
Restaurants - The 3 restaurants were pretty good and everything was fresh.
Location - Supermarket; turn right 2 blocks away on oposite side of the road ( be carefull crossing the streets. No respect for the pedestrian) Mall area - Turn left and walk about 15 minutes. Bus just outside the entrance.
Safety - I did not feel for one second of my stay any aggression or weird vibe. Except to cross the streets.
Downtown cancun - OK, very americanized ( walmart) etc etc etc Maket 28 0r is it 26 OK.
Hotel zone - Very turisty, but some good eats.

Activities - You can book the trips in Cancun anywere ( hotel, hotel strip, downtown) + - $ 20 US difference. If you have the time, visit some of the cultural site ( Chichen Itza ) we paid $ 195 US bus + food + entrance + natural well swim ( used my CC no issues) for 3 adults and a 4 year old ( bring hats). Islas mujeres was OK we snorkel. Much better snorkeling in Conzumel if you have the days.

Do book a private roundtrip taxi service from the airport website $ 70 US roundtrip.
http://www.cancun-airport.com/transportation.htm

This was an great vacation and will return to Cancun. The Presidente was a great choice for a hotel.

The Intercontinental Presidente was originally called the Presidente Cancun built in 1988. At that time, it was a premier hotel. Now, with the new all-inclusive hotels and time share hotels in Cancun, it is your typical first-class Mexican hotel. This was my fifth time to Cancun; previously staying two times downtown and two times on the beach. Would I stay at this hotel again – yes.

HOTEL – The lobby is very large; the halls are stucco; and the carpet is not new. Since the walls have no sound absorption, sounds echo throughout the halls and the sound carries into your room. There are two outstanding, very clean pools surrounded by beautiful trees and flowers. There is also a gym and ping-pong tables.

PHONES -- Using the hotel phone is expensive. We called home when we arrived and spoke for three minutes and the bill was $9.00 US. You can always purchase a Mexican Calling Card and use a TelMex phone to call home. That is about 29-cents per minute. My AT&T calling card did not work. It has worked in every country throughout the world, but not in Mexico.

Or, if you are in the downtown area close to the autobus terminal, there is a place where you can call the USA for 2 Pesos per minute (13 cents) That’s as cheap as it gets. It is close to the bus stop by the bus terminal, McDonald’s is almost across the street. There are 29 phone booths in it and you pay after your call. There is a meter on the phone to let you know how long you are talking and the amount throughout the call.

BEACH -- This is one of the best beaches in Cancun. It is large with plenty of chairs. If you’ve never been to Cancun, you will be surprised that the sand it snow white, very fine-like powder and always cool. No matter what the temperature is in Cancun, the sand is always cool. This is because the beaches are almost 100% porous limestone, making for cool sand even under the hottest of temperatures.

STAFF -- No problem. The check-in and check-out was efficient and speedy. You will receive a survey when you check out to rate the hotel. The front desk staff spoke English, the maids do not. However, the maid service was excellent. The people selling time shares in the lobby did not bother us or even acknowledge our presence. There is a 10% IVA tax added to your room per night and modest lodging tax per night. I’ve read some of the comments stating there was a resort fee. I did not get a resort fee added to my bill.

LOCATION -- The bus stops in both directions right outside the hotel. It is 6.50 peso per ride ( 14.00 = $1.00 ) However, if you want to catch a bus, just raise your arm (like getting a NYC taxi) and a bus will stop for you. The R-l and R-2 bus will have HOTEL ZONA on the front. They run throughout the hotel zone and downtown. There are also pay phones in the bus stop area. The closest shopping center is the Plaza Caracol. It is a few blocks away to the left of the hotel.

ROOMS -- The rooms have double beds, room safe, and hair dryer. The floors are concrete. The tub and toilet are separate from the sink area. The shampoo, conditioner, soap, etc. are very good and plentiful. The coffee is not free and is approximately $2.00 US. for a pouch. You have a coffee maker and a bottle of free water if you use it for coffee. I told the person in charge of the mini-bar I did not need the coffee and he removed it and the water. I brought my own pouches and creamer. If you go out of your hotel, cross the street, turn right, and walk about two hotels, you will find a market where everything is cheaper. It is a small market that includes just about all you need.

The Intercontinental Presidente has an ideal location and an incredible beach. The Discovery Channel ranked this beach as one of the best beaches in the world. We appreciated our stay at the hotel and the personal service we received.