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InterContinental Presidente Cancun Resort: Traveler Reviews


Blvd Kukulcan Km 7.5 | Quintana Roo, Cancun 77500, Mexico
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76% Recommend
4.0 of 5 stars 261 reviews
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Overpriced

InterContinental Presidente Cancun Resort

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3 of 5 stars
DaveRamseySays   6 contributions
Houston, Texas
Apr 17, 2009 | Trip type: Family
2/4 found this review helpful

I mistakenly posted this review under the Presidente InterContinental Cozumel. My review below is for the CANCUN location.

We are a married couple with a 17 year old. We booked in haste because of Spring Break. We paid $1800 for 5 nights (NOT all inclusive meal plan) and did NOT include airfare. Our fault, but we also expected LUXURY for the price we paid. The hotel was nice, clean, and pretty but NOT worth what we paid.

Lobby and bar area are pretty, but nothing spectacular. Piano in the bar area is old and badly painted. My son played it two nights in a row and everyone seemed surprised, but not bothered.

Bar inside did not appear to be hopping on any given night, but we went to bed by 10:30 so maybe there is a late crowd? On our last night, they had a Flamenco dancer, guitarist and singer which we watched for 5 mintues. Really nice.

I would say that our room was on the same quailty level of a newer La Quinta in the US. Two double beds that were comfortable with plenty of linens. Room was super clean. Travel size shampoo/conditioner was provided which was nice. Also had a hair dryer and plenty of towels, but they are hard as usual. Armoire with tv, mini bar, small round table with chairs. Bathroom was ok, nothing spectacular. The room is a good average room. BUT NOT WORTH the price we paid AT ALL.

Hallways are dank and look scary. They need NEW CARPET AND air freshener. You feel like you are in a cement cave. Window and seating area by the elevators on the 2nd floor in the main building were cute.

We ate the breakfast buffet on two days. No one told us it was included with our room, so we missed out on the other 3 days. My husband only ate the breakfast on one day, but he had to pay since only two breakfasts were included with our room. Strange. Food was rather good if you like Mexican breakfast and ok if you like American breakfast foods. You wouldn't go hungry as you could find something to eat. Service was good.

The beach. Well, it is gorgeous, but it really isn't a beach. You can only "wade" (not swim) about 20 yards or so. There is a net that keeps you close in. I think it is a man made beach. Right outside the netting fence are a couple of boats with people who are loud and obnoxious and act like they've never seen water. However, there were a zillion lounge chairs, palapas, etc. on the beach. It was VERY pretty. Sand was clean. Very relaxing to lay in the sun or shade. Pools looked clean and had plenty of seating, but we didn't use them. There is an adults "quiet pool" that looked awesome.

The grounds were beautiful. Lots of staff everywhere.

On the beach, we ordered pizza (delicious), fish tacos (don't waste your time), and chips with guacamole (average) and beer (nice and cold). Service was fast. Bernardo was an excellent waiter.

There were other restaurants and bars on the beach that were part of the hotel but we didn't try them.

All three of us had massages on the beach on our morning of departure. They were awesome!! I highly recommend that. You should do it on the day of your arrival and the day of your departure.

TIPS:

take your OWN transportation from airport to your hotel. DO NOT rely on your tour operator because they make you WAIT for OTHER FLIGHTS so that they only have to make a few trips back and forth. THIS IS NOT WORTH IT. Pay the extra money and just get YOUR OWN TAXI or private shuttle.

We walked right past the tour operator station in the lobby near the bar. We SKIPPED our tour operator's "orientation" and ignored their multiple phone messages and visits to our room. We had our own agenda, and I booked ALL of our excursions ONLINE before I left Houston! That is the way to go.

I think that we booked the wrong hotel and an overly expensive one because of our haste. We didn't spend any time there at all, so it was too expensive for our needs. We were gone from 8 am until 10:30 pm every day. But, I also think that it doesn't make sense to spend that kind of money to sit by a pool (even though the weather is GORGEOUS) or on a man made beach.

However, I guess if you just want to RELAX, go NOWHERE, have your food brought to you, OR eat on site every day, then an expensive resort is the way to go. Our trip this time was all about excursions, so we didn't have a need for an expensive hotel. Our mistake.

But, this hotel is definitely NOT on the level of a 5 start InterContinental in the US, nor is it worth the money you pay.

Grounds are beautiful and beach area is super comfortable, but that doesn't merit the price they charge.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Age group 35-49
  • Member since August 12, 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $221 (year-round)
Call now to book: 800-980-6424 from InterContinental.com
Had wonderfull days, pity such a short time (5 days).

InterContinental Presidente Cancun Resort

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4 of 5 stars
henriquemourao   11 contributions
Oporto
Apr 16, 2009 | Trip type: Friends getaway
1/1 found this review helpful

Was there between the 7 and the 12 April; booked through Baja Motions Tours ; the hotel has one of the best beaches in cancun, with turquoise water, very friendly staff;nice fitness centre overlooking the swimming pool; a room with three computers with free acess to internet; they should improve breakfast, considering the quality of fruits and juices; when u see the outside appearence may be u get disappointed but the inside is beautifull; rooms are very clean and confortable; had wonderfull days, pity such a short time (5 days).

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 50-64
  • Member since September 05, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d152891?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $221 (year-round)
Call now to book: 800-980-6424 from InterContinental.com
Great Hotel. Great Staff.

InterContinental Presidente Cancun Resort

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5 of 5 stars
coldbloodedMN   1 contribution
Minnespolis
Apr 7, 2009 | Trip type: Family
3/4 found this review helpful

Picked this hotel because of Trip Advisors previous suggestions that the beach was the best in Cancun and it did not disappoint. We have two boys, ages 11 and 7 both of whom are good swimmers but until this trip, my husband and I always had our eyes on our kids. The pool was shallow enough for my kids to touch the bottom so we were able to let them swim to their hearts content...the beach, with it's sugary sand was only about 3 feet deep for a good 100 yards so it was easy to let the kids play in the ocean as well.
The hotel is lovely and a little rough around the edges but that is okay for me as long as the amenities are good. What I truly came to love about the place was it's wonderful, friend staff. They make it a point to get to know you. My family is pretty gregarious anyway, but it pays to introduce yourself and say hello. The servers would remember my son's names and address them accordingly when we ate.
The restaurants were definitely good but I also suggest going across the street and a bit to the left where some street restaurants are open during the day. We ate there a few times as well and really had some good food.
All in all, we aren't resort people but I would go back to Intercontinental Presidente without hesitation if we visit Cancun again.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 35-49
  • Member since April 07, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d152891?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $221 (year-round)
Call now to book: 800-980-6424 from InterContinental.com
The Presidente of hotels

InterContinental Presidente Cancun Resort

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5 of 5 stars
koolkid1976   12 contributions
Meriden, CT
Apr 2, 2009 | Trip type: Couples
1/1 found this review helpful

We chose the neighboring hotel—Ambiance Villas—in 2008 because all the reviews said it was the best beach in Cancun. It was. At the time we spotted the more upscale InterContinental Presidente, which shared the same beach, so it was a no-brainer to choose it in 2009 when the cost was almost the same as Ambiance.

The Presidente can’t be beat. The currency exchange rate offered at the hotel was second only to the bank, and the difference was miniscule. The food was excellent! We don’t do all-inclusive because we like to dine at different restaurants. We had little desire to dine elsewhere. Continental breakfast was less than $10 per person, and Buffet breakfast was less than $20 per person. Dinner and desert were excellent as well. Customer service is top notch. The mini-bar in the room won’t cost you an arm and a leg.
They have two pools, both of which are less than 5ft deep. One is for kids. There are 3 internet connected computers that you can use for free. Most other hotels charge you! The lobby and Tequila Bar look very upscale. The rooms are not super fancy, but they are nice and the beds are comfortable.

Listen, you could always spend more and go to an All-inclusive fancier place like the Rui, but that does not guarantee you a better time. It does not guarantee you’ll save money since the food is so cheap. And you certainly can’t count on a better beach front. You can hope for similar, but not better.

Tips: Don’t be boring and spend all your time in the hotel. Book at least a couple activities. See Chichen Itza. Cozumel. Isla Mujeres. If you love souvenir shopping, prices at these places will be lower than at the flea market. You get better deals if you go shopping with pesos instead of dollars. Have a calculator with you—or know how to use the one on your phone—to convert back and forth between currencies to see if you really are getting a deal. Take the bus if you can. It will cost you 60cents as opposed to $6 for a cab. The bus makes sudden swift movements, so sit or grab something ASAP when you get on.

  • Liked — The food and the beach
  • Disliked — Nothing comes to mind
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2009
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since April 02, 2009
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $221 (year-round)
Call now to book: 800-980-6424 from InterContinental.com
Beautiful resort, great beach & location, but poor customer service

InterContinental Presidente Cancun Resort

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4 of 5 stars
neych   1 contribution
Chicago
Mar 26, 2009 | Trip type: Friends getaway
1/1 found this review helpful

A few of my friends and I stayed here last week for 4 days. The hotel itself is beautiful with pretty pools and a nice lobby. The rooms were clean and we had a great view of the beautiful beach in front. The location is great as it is walking distance from all the plazas and there's a bus stop in front if you need to make a quick trip to Walmart downtown. They offer massages in cabanas on the beach so take advantage of that if you can. The downfalls are that it's on the pricier side, and the front desk people were not that friendly or helpful when you needed restaurant recommendations/shuttles. Most of the other hotel workers were very nice so not sure if the front desk had a problem with our large group of girls (7). All in all, great location and beautiful hotel and I would probably stay here again if I came back.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since March 26, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d152891?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $221 (year-round)
Call now to book: 800-980-6424 from InterContinental.com
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InterContinental Presidente Cancun Resort Also Known As

  • Intercontinental Cancun
  • Inter Continental Presidente Cancun
  • Presidente Intercontinental Cancun
Address: Blvd Kukulcan Km 7.5 | Quintana Roo, Cancun 77500, Mexico