I mistakenly posted this review under the Presidente InterContinental Cozumel. My review below is for the CANCUN location.
We are a married couple with a 17 year old. We booked in haste because of Spring Break. We paid $1800 for 5 nights (NOT all inclusive meal plan) and did NOT include airfare. Our fault, but we also expected LUXURY for the price we paid. The hotel was nice, clean, and pretty but NOT worth what we paid.
Lobby and bar area are pretty, but nothing spectacular. Piano in the bar area is old and badly painted. My son played it two nights in a row and everyone seemed surprised, but not bothered.
Bar inside did not appear to be hopping on any given night, but we went to bed by 10:30 so maybe there is a late crowd? On our last night, they had a Flamenco dancer, guitarist and singer which we watched for 5 mintues. Really nice.
I would say that our room was on the same quailty level of a newer La Quinta in the US. Two double beds that were comfortable with plenty of linens. Room was super clean. Travel size shampoo/conditioner was provided which was nice. Also had a hair dryer and plenty of towels, but they are hard as usual. Armoire with tv, mini bar, small round table with chairs. Bathroom was ok, nothing spectacular. The room is a good average room. BUT NOT WORTH the price we paid AT ALL.
Hallways are dank and look scary. They need NEW CARPET AND air freshener. You feel like you are in a cement cave. Window and seating area by the elevators on the 2nd floor in the main building were cute.
We ate the breakfast buffet on two days. No one told us it was included with our room, so we missed out on the other 3 days. My husband only ate the breakfast on one day, but he had to pay since only two breakfasts were included with our room. Strange. Food was rather good if you like Mexican breakfast and ok if you like American breakfast foods. You wouldn't go hungry as you could find something to eat. Service was good.
The beach. Well, it is gorgeous, but it really isn't a beach. You can only "wade" (not swim) about 20 yards or so. There is a net that keeps you close in. I think it is a man made beach. Right outside the netting fence are a couple of boats with people who are loud and obnoxious and act like they've never seen water. However, there were a zillion lounge chairs, palapas, etc. on the beach. It was VERY pretty. Sand was clean. Very relaxing to lay in the sun or shade. Pools looked clean and had plenty of seating, but we didn't use them. There is an adults "quiet pool" that looked awesome.
The grounds were beautiful. Lots of staff everywhere.
On the beach, we ordered pizza (delicious), fish tacos (don't waste your time), and chips with guacamole (average) and beer (nice and cold). Service was fast. Bernardo was an excellent waiter.
There were other restaurants and bars on the beach that were part of the hotel but we didn't try them.
All three of us had massages on the beach on our morning of departure. They were awesome!! I highly recommend that. You should do it on the day of your arrival and the day of your departure.
TIPS:
take your OWN transportation from airport to your hotel. DO NOT rely on your tour operator because they make you WAIT for OTHER FLIGHTS so that they only have to make a few trips back and forth. THIS IS NOT WORTH IT. Pay the extra money and just get YOUR OWN TAXI or private shuttle.
We walked right past the tour operator station in the lobby near the bar. We SKIPPED our tour operator's "orientation" and ignored their multiple phone messages and visits to our room. We had our own agenda, and I booked ALL of our excursions ONLINE before I left Houston! That is the way to go.
I think that we booked the wrong hotel and an overly expensive one because of our haste. We didn't spend any time there at all, so it was too expensive for our needs. We were gone from 8 am until 10:30 pm every day. But, I also think that it doesn't make sense to spend that kind of money to sit by a pool (even though the weather is GORGEOUS) or on a man made beach.
However, I guess if you just want to RELAX, go NOWHERE, have your food brought to you, OR eat on site every day, then an expensive resort is the way to go. Our trip this time was all about excursions, so we didn't have a need for an expensive hotel. Our mistake.
But, this hotel is definitely NOT on the level of a 5 start InterContinental in the US, nor is it worth the money you pay.
Grounds are beautiful and beach area is super comfortable, but that doesn't merit the price they charge.
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