My wife and I returned last week from a four night trip ending on Thursday, May 21st….and let me say that this vacation was the best we have even had! The Cancun Hilton Resort was recommended by my friends on flyertalk.com and we received a very good rate for an excellent room. We had a huge terrace and excellent view. From discussions with other travelers at the pool, we were lucky with our terrace, but all rooms had excellent views and most with nice sized balconies.

As far as amenities, we could not have been happier. The beach was rough, but it was nice enough to grab a dip and take a nice walk up and down the beach. Also, the pool was awesome! Very awesome! I stayed at an All-Inclusive at X-Caret a few years back that was great, but that one did not compare to this pool. My favorite spot was near the bar, where Juan made sure we had a cold drink at all times. (more about the service later) The Gift Shops were cool and the work-out-facilities was great, although we only looked, a few restaurants were closed due to the decrease in occupancy, but Spices was opened and very good, and you could always grab a nice meal from the pool or Lobby Bar.

So, forget the room and pool for a minute, the service was out of this world! From the check-in (which was very fast), we walked directly to the Lobby Bar to grab a drink to take to our room. In 10 minutes, Miguel had given us all the hotel information we needed for the rest of our trip. The folks at the reception, lobby, pool, Spices, housekeeping…you name it…the staff there was on top of the needs of their guest.

When we first checked in, we met the General Manager for the week, Moises. We were not able to convey our appreciating to him for our visit, as we were too busy having a great time. We did chat with Olga, who checked in with us after we arrived to our rooms to make sure we were happy. Were we happy? Best trip ever…

I been to Cancun before, and St. Lucia a few times, Puerto Rico, and Jamaica and although I am sure many of you travel more than myself, however, I do travel quite a bit and I’ve been to many place around the world; this place ‘gets’ it, the staff really takes care of you…you feel like royalty

In short, the service we received at the Hilton Cancun has made me a loyal customer, the view and the room just were ‘icing on the cake’. Our next trip was probably going to be in the United States, but my wife is lobbying to take her sister to this location, and after this visit, I’m all for it. Thank you Hilton Cancun…and reader of this review, you will NOT be disappointed, I assure you.

I was surprised by the poor service of this hotel. It took a long time to do the checking process and the room that was assigned initially was the worst room ever. Never get a room in the first floor of this hotel, specially in the left side. Beyond the fact that it had view to a terrace and no view at all to the beach, it was dirty. I complained and after a while they changed us to a better room.

The service at the pool restaurant was very bad.

We never got to use the beach, as it had a red flag all the time. The beach is by no means an attraction of this hotel.

All in all, I will never go back to this hotel and I will not recommend it to any friend.

We drove up to Cancun to the Hilton (I am a Hilton Honors member) on a whim to end our trip. We can up from Cesiak, an eco-lodge south of Tulum and where looking for fresh-water showers, clean, comfy beds, and a place to clean up and relax before we headed back to Portland. I called from the road and about fell over when they told me it was $119/night! I was expecting $250 or so. We never slowed down until we arrived and were amazed at how easy it was to drive to and how close it was to the airport. I was elated to walk into such a clean sparkly white room with the most killer view of the ocean and pool. I don't think I have ever seen so many shades of blue before. We got a late check out for our flight and enjoyed the Hilton and it's pool for nearly 24 hours on just $119! What a way to end the trip!! Great Value and highly recommended.

Our only complaint: One of two meals -- breakfast -- in the restaurant was really, really bad. I never thought you could mess up French Toast, but they managed to do so. I would try to avoid the inside restaurant and stick with the poolside one. We stopped by a place on the lagoon side of the road back to the airport to eat lunch -- JC something or other -- ask the front desk; it was excellent and on an open air dock.

For those that have cancelled their vacations due to fear of swine flu, you should have gone it was your loss. I trust the USA. I really don't believe that if we were in such danger we would not have immediately been restricted from travelling with no more than a canned flier being handed out at the airport and that was upon returning not leaving. Nothing upon leaving the US. Honestly think about it.

That being said... We have stayed at the Hilton for many years when we go to Cancun. We have tried other hotels but came back to the Hilton and haven't swayed since. Everything is wonderful. The food, the service, the rooms and the atmosphere.

One warning, they are replanning their room service options and there seems to be a lot of confusion for ordering and meal options. However, due to our experience with the room service menu over the years when my displeasure was expressed, the meal was immediately taken off of our billing without me even asking and my daughter was brought a complimentary banana split. This falls right in line with the service we are accustomed to from the Hilton Cancun.

The service poolside is exemplary! Robert and Javier are the best!!!!!!!!!!!!!!!!!!! Check out the pics so you know who to look for and tell them they were referred when you go to the poolbar!

The maid service was great. We had a pull out sofa bed in our king suite and when I called for more blankets and pillows, the response was immediate. In fact we got several knocks at the door after that, and my daughter ended up with about 10 feather pillows and 5 blankets. Everyone is so eager to please and they don't want to disappoint you. When I explained to the maid that it was my daughter's birthday the one day, and ask if she could do something special for her bed (towel arrangement or flower petals or something), when we arrived back at the room there were 5 towel arrangements, hershey kisses, a rug at the side of her bed and a fresh robe with flower petals on it! Wow, more then I could have hoped for!

If you are looking for a great meal in the evening and want to venture out of the hotel, try Puerta Medairos. Fabulous! A little pricey, average is about $40 or more per entree and at least $20 for an app, but well worth every penny!

The pools were fabulous and CLEAN! as always, no beer cans in the pool as mentioned in a previous review. I do remember a plastic bag blew into the pool once, but was immediatley scooped out by one of the grounds keepers who are always walking around and watching for things such as this.

The spa was incredible! The chocolate body treatment was my daughter's 16th birthday present and it was fabulous! The spa is beautiful, clean and staff is pampering. Once you receive a spa treatment the sauna, whirlpool, etc are for your use the rest of the stay.

The concierge staff is eager to please and very accomodating to every request. Usually we stay in the villas but this time we requested to upgrade to a king junior suite on the 5th floor and it was worth a couple extra dollars. The huge balcony with jacuzzi was wonderful to come back to after a day at the pool or beach. It was very private with lounge chairs and a regular table and chairs for relaxing and watching the ocean. You are on a corner and there is no one to see you on either side. The view of the ocean and the gardens was unobstructed.

All in all, once again we were not disappointed. If you are having any doubts, GO and stay at the Hilton!!!! You will not be disappointed!