My husband and i, just came back from the sun palace, and it was all great. If you are wondering yourself if the other reviews are true, here's the answer. THEY ARE. Check in: eficient and easy. Luigi checked us in, he also gave us the honeymoon package, wich included a couple of t-shirts and a dinner. Since the hotel was not full, we were given a standard room on the 8th floor, but we asked luigi for a room on the 6th and 15 minutes later we were already in 624. Best room in the place. Thanks Luigi. Entertaiment was ok. The beach was amazing, Pools were ok too. Food: great. Staff: The best around the world. Everyone was so friendly. We are going back for sure.

WOW! Me and my significant other visitied the Sun 5/21-5/25 for a long week-end. It was fabulous!. It was clean but the most important thing to me is service and they are outstanding. From checking in to food, drinks at pool-beach-bars or whatever they excel! They are extremely friendly and ready to make satisfied and happy. The activity staff was excellent and really tried to get everyone involved if not at least informed of events. The rooms are gorgeous and clean. I had no problems with the privacy of the bathrooms as other guest expressed. We will definitely return. I know that I am brininging my 4 children back in spring to one of the Palace resorts. Note: I have been to Cancun at least 25 times within last 15 years and have tried many resorts. The Palace resorts outshine all in service! No, I am not a member either, I just believe they understand customer service to the absolute fullest. I was at a different "supposed" top rated hotel in March 2009 with a friend and that resort is so "underclass" compared to the Sun. I have been to Palace resorts before and I am definitely sticking with them.

From the moment we arrive it was fun and relaxing. All the staff was great and the room very confortable.

The sun palace was very nice resort. I would say it would be appropriate to say it is 4 stars.
We had a jr suite on the 1st floor overlooking the pool with a ocean view, at first we were upset to not have a room on a higher floor but it ended up being nice not having to take the elevator all the time. There are rooms on the other side of the building overlooking the Thai restaurant that would have a horrible view, so try to avoid staying on the north side of the building on the first floor anyway. The bed an jacuzzi were very nice, however the bathroom toilet area did not offer very much privacy to the rest of the room ( a sheet of smoked glass). The hallways were also very noisy from footsteps, but it seems like its like that at every hotel that uses marble in the hallway. The food was good, but after you eat at all the restaurants once you get tired of it. we stayed for 7 days and ended up eating at the Mexican buffet and the Thai lounge twice for dinner. you can always ride the bus down to the beach/cancun palace and eat there too. The entertainment staff was very nice, we went kayaking with miguel in the lagoon and had a great time. the drinks were good, not to weak, not really all that strong either.

we did do some of the included excursions: we did the chichen itza tour, it was nice, a neat place to go but it is a very very long day, i wouldn't say its a must see if your going on a short trip. We did the zip lines an holkon kingdom, was a blast, must do. and we did the dolphin swim and tour to isla mujeres was horrible, i would say if your going to here go on your own, you would have a much better time without the ridiculous time restrictions the boat tour has in place. if you get a free dolphin swim from the hotel i would definitely suggest using it at wetn wild instead if they still offer it.

all in all we had a great time and would maybe go back a few years down the road, unless we find a better place in the mean time.