My husband and I spent 7 days May 15 - 22, 2009. We had a wonderful time. We wanted an ocean front room with a large balcony and was a little disapponted when we were assigend to an ocean view on the 8th floor. When we asked to be moved to the 6th floor with the large balcony and ocean view Jamie at the front desk was happy to move us as soon as a room was available. We ordered room service for breakfast most mornings. We found the food fantastic. Yes, there are only 4 restaurants, but that only gives you the opportunity to try different things on the menu. I highly recommend ordering the Mayan Coffee in the italian restaurant, It's worth it just to watch them prepare it at your table. To add varitey the steak house was set up on the beach which was a very nice. The mixed drinks were great all top quality, just ask for your favorite even if you don't see it on the shelf.

The Beach was beautiful! All you have to do is walk on the beach and a staff member will put your lounge chair, table and umbrella any where you want, before you know it a waiterss is asking you what your want to drink or eat.

Our room was roomy always clean and the turn down service was great. I would suggest leaving a tip for housekeeping they do a great job.

The pools were OK not the best in the world but great for relaxing. The entertainment staff was very frinedly especially Nancy.

We took a tour to Tulum with a stop at Xup Ha, and did the Jungle Tour to snorkel on the reef. It was all great. Although be prepared the trip to Tulum is all day.

One word of warning. You will be aske to listen to the sales pitch for the Palace resorts. We went to Moon Palace (which is beautiful and very large), but be prepared they can be pushy. They wouldn't take no for an answer. Don't worry about hurting their feeling just be firm and say no, take the gifts the promised you and enjoy the resort.

Over all we had a great time, the all the staff is helpful, and very polite, with a smile on their face.

Definitely would return.

My husband and i, just came back from the sun palace, and it was all great. If you are wondering yourself if the other reviews are true, here's the answer. THEY ARE. Check in: eficient and easy. Luigi checked us in, he also gave us the honeymoon package, wich included a couple of t-shirts and a dinner. Since the hotel was not full, we were given a standard room on the 8th floor, but we asked luigi for a room on the 6th and 15 minutes later we were already in 624. Best room in the place. Thanks Luigi. Entertaiment was ok. The beach was amazing, Pools were ok too. Food: great. Staff: The best around the world. Everyone was so friendly. We are going back for sure.

WOW! Me and my significant other visitied the Sun 5/21-5/25 for a long week-end. It was fabulous!. It was clean but the most important thing to me is service and they are outstanding. From checking in to food, drinks at pool-beach-bars or whatever they excel! They are extremely friendly and ready to make satisfied and happy. The activity staff was excellent and really tried to get everyone involved if not at least informed of events. The rooms are gorgeous and clean. I had no problems with the privacy of the bathrooms as other guest expressed. We will definitely return. I know that I am brininging my 4 children back in spring to one of the Palace resorts. Note: I have been to Cancun at least 25 times within last 15 years and have tried many resorts. The Palace resorts outshine all in service! No, I am not a member either, I just believe they understand customer service to the absolute fullest. I was at a different "supposed" top rated hotel in March 2009 with a friend and that resort is so "underclass" compared to the Sun. I have been to Palace resorts before and I am definitely sticking with them.

From the moment we arrive it was fun and relaxing. All the staff was great and the room very confortable.