I will keep it short.This place is wonderfull.The service is great.The rooms are spotless and when people say it has the best spot on the beach,they aren't kidding.Go to Mexico and stay at the sun Palace.You will not be sorry.

Definitely ask for a 6th floor room if available. The balcony is the largest and view is awesome. We cannot say enough good things about Sun Palace. The room was amazing and spa like, very relaxing.

Due to the reduced travel to Mexico, the staff greatly out numbered the guests. We did miss the ambience of having more people around us. But no lines! I'm not sure how it was before the flu scare. However, I'm sure the staff was just as likely to fufill special requests. Don't be afraid to ask for anything, the staff is eager to accomodate you. All the staff spoke enough English so that we didn't struggle to understand them. We really felt waited on hand and foot.

The food was yummy! The mixed drinks were perfect. Don't expect a "quick" dinner at the specialty restaurants. They take their time even with few people there. I think we Americans are in too much of a hurry, and the slower pace really helped us to savor our meals. Try the orange juice, my husband couldn't get enough of it.

We chose Sun Palace because of the beach which was perfect. No shoes needed. The sand is soft, cool, and relatively rock free. The waves were a little rough but tons of fun, and definitely suited for someone looking for a little adventure and who doesn't mind getting knocked down a few times. We spent most of our time here, and were amazed too that the staff will drag out your own personal lounge chairs and umbrella each day. The wait staff also serves drinks and food right on the beach, so other than going to the restroom, there's no need to leave the beach. We spent very little time in the pool, but it seemed nice enough.

The hotel entertainment was a little cheesy, but fun if you just don't feel like leaving the resort. We will be going back to Sun Palace for sure. I recommend it to everyone who is looking for superb service, food, and a relaxed environment.

My one complaint was, as mentioned in previous reviews, the time share traps. Beware the "hotel welcome". We wanted to get right to our room after check in. We didn't want to spend the first 10 minutes of our very short vacation listening to someone trying to get us to go to a time share meeting. If we had a longer stay (like a week), we may have sacrificed the 2 1/2 hours to get the free goods (like a snorkeling tour or dolphin swim).

My husband and I spent 7 days May 15 - 22, 2009. We had a wonderful time. We wanted an ocean front room with a large balcony and was a little disapponted when we were assigend to an ocean view on the 8th floor. When we asked to be moved to the 6th floor with the large balcony and ocean view Jamie at the front desk was happy to move us as soon as a room was available. We ordered room service for breakfast most mornings. We found the food fantastic. Yes, there are only 4 restaurants, but that only gives you the opportunity to try different things on the menu. I highly recommend ordering the Mayan Coffee in the italian restaurant, It's worth it just to watch them prepare it at your table. To add varitey the steak house was set up on the beach which was a very nice. The mixed drinks were great all top quality, just ask for your favorite even if you don't see it on the shelf.

The Beach was beautiful! All you have to do is walk on the beach and a staff member will put your lounge chair, table and umbrella any where you want, before you know it a waiterss is asking you what your want to drink or eat.

Our room was roomy always clean and the turn down service was great. I would suggest leaving a tip for housekeeping they do a great job.

The pools were OK not the best in the world but great for relaxing. The entertainment staff was very frinedly especially Nancy.

We took a tour to Tulum with a stop at Xup Ha, and did the Jungle Tour to snorkel on the reef. It was all great. Although be prepared the trip to Tulum is all day.

One word of warning. You will be aske to listen to the sales pitch for the Palace resorts. We went to Moon Palace (which is beautiful and very large), but be prepared they can be pushy. They wouldn't take no for an answer. Don't worry about hurting their feeling just be firm and say no, take the gifts the promised you and enjoy the resort.

Over all we had a great time, the all the staff is helpful, and very polite, with a smile on their face.

Definitely would return.

My husband and i, just came back from the sun palace, and it was all great. If you are wondering yourself if the other reviews are true, here's the answer. THEY ARE. Check in: eficient and easy. Luigi checked us in, he also gave us the honeymoon package, wich included a couple of t-shirts and a dinner. Since the hotel was not full, we were given a standard room on the 8th floor, but we asked luigi for a room on the 6th and 15 minutes later we were already in 624. Best room in the place. Thanks Luigi. Entertaiment was ok. The beach was amazing, Pools were ok too. Food: great. Staff: The best around the world. Everyone was so friendly. We are going back for sure.