Check-in: Fast and friendly. They greet you with a warm towel and a glass of tropical juice. The ladies get a white carnation. Check-in took less than five minutes. The bellboys bring up your bags in minutes.

Rooms: We stayed in an ocean-view room with two queen beds. It had a jacuzzi and a decent sized balcony with a double chaise lounge chair. The minibar was stocked with cokes, sprites, dos equis beer and Tecate light beer. In addition there is a selection of hard liquors (Tequila, vodka, whisky and rum) they provide Biosilk shampoo, conditioner and bubblebath. Additionally there is a dental kit with two toothbrushes and colgate toothpaste, a disposable shoeshiner, a shaving kit with razor and cream, a sewing kit and a little kit with q-tips and cotton balls. All these things are replenished daily. In the closet there is a safe (free, just program a code into it), bathrobes for each guest and a pair of slippers for each guest. The bathrobes are not meant to be taken home, they say you can buy them at the hotel store. There is a flat-screen tv with many channels (mostly spanish) with a few other languages. The kids cannels are only in Spanish. We all speak Spanish at home so my daughter loved to see all the nick jr cartoons in Spanish. Be careful when opening the balcony doors because the warm air meets the cold air from the room and everything gets condensation on it, making the floors a bit slippery. My brother-in-law is a Palace resorts member so he got the Presidential suite. It has a huge living area with wet bar, mini fridge, dining area and an enormous blacony. The rooms in the suite were pretty much the same as our room but they had I-pod dock radios and a fancier coffee maker and their minibars also had juice. Free wireless internet in all rooms.

Restaurants: There are four: Tequila, the main resataurant buffet; Bocelli, the Italian a la carte; Wok the asian a la carte and La Terraza, basically a grill restaurant. All were good but our least favorite was La Terraza. Tequila has a large selection of Mexican and international ffods. The Mexican stuff was really good, but it is Mexican, not Tex-Mex as most Americans are accustomed too. There were some really good beans, gorditas tacos, fajitas. At breakfast you can get omelettes made for you or fried eggs. There are waffles and cereals and fruits, pastries yogurt and a bloody Mary station. Good corn tortillas to go with fried eggs and a large selection of salsas. We Americans are acustomed to super sweet desserts but the ones here are slightly sweet. There are homemade ice creams and popsicles too. The Asian place is really good as is the Italian. There is a snack bar at the pool and on the roof sky bar (which also has two pools) 24 hour room service is included.

The pool/beach: The really is no beach, but the oceanis accesible for swimming. It was rather rough though. The main pool is divided into three sections, one of which is the swim-up bar. There is a kiddie pool too. There are waitresses circulated every two minutes asking if you need anything. Everyone seems genuinely happy to serve you here, it's almost weird! Every time you say gracias they respond "Es un placer servirle" it's a pleasure to serve you. They say tips are included but we always tipped for everything, spent about $120 in tips for a week. The were a lot of Americans at the resort but a good number of Spanish-speakers too, being Spanish-speakers ourselves, we did not notice any difference in service. There is also a store with souvenirs and sunblock and cigarettes and stuff like that. A lot of the souvenirs were cheaper at the hotel store than in the mexican outlets.

Excursions: We went to Isla Mujeres. It was gross. The boat trip there was annoying, they made you clap and sing and wave your arms. Some people like that sort of thing, me not so much. The Isla mujeres palace was really small and the food was edible but not great. The city on Isla was all tore up since they were rebuilding sewers and it smelled of sewerage. the prices in the stores were a bit high. The boat ride back was equally annoying but the tequila punch they force down your thoat made it more bearable. Also went to Wet n wild, nice park, great rides and lazy river but food was nasty. Wife did Chichen Ita and said it was amazing, but a really long trip. They left at 7 and got back at 7. Went downtown to Walmart to buy spanish language board games and books for my daugter. There is a market called Mercado 28 nearby with everything but you MUST haggle with them. Usually the price they quote can be cut in half. Don't use your credit card unless you're a real risk-taker.

SPA; Had a free 25 minute massage and a pedicure, no complaints. My daughter had her whole head of hair braided, came oout great and the ladies were so nice to her chatting with her the whole time in Spanish and in English with my neice who doesn't speak Spanish.

There was a fire show and a movie night and a karaoke night. But we were mostly too exhausted to party past 12. In short, great place, great staff and no complaints at all.

My husband, 14 year old son, and I stayed at the Beach Palace with 3 other couples from June 17 - June 24. It was the first time my husband and I had been to Cancun since our honeymoon in 1990. We had a great time.

We did not get an oceanfront room but still enjoyed our view on the lagoon side. We were so busy we didn't have much time to sit on the deck anyway. If we have the opportunity to go again, I would like to stay a couple of extra days to have more down time.

We never had any problem getting a chair at the pool; however, more people definitely began to arrive beginning June 22. We went to Cancun Palace for dinner at the Mexican Restaurant one night and that resort was packed. We were really glad we were at the Beach Palace.

As others have indicated there wasn't much beach, but we were still able to go in and swim. Nice sand under your feet.

We ate at all the restaurants at BP. My husband loved the breakfast buffet. Our favorite restaurant for dinner was the Italian. My husband and I shared our beef and shrimp entrees. Desserts here are small so order more than one if you are a dessert lover.

We went on the Tulum and Xpu Ha tour. We enjoyed it but probably wouldn't go again. Would likely try one of the other ruin tours. The pool at Xpu Ha was too warm. My husband wasn't impressed with the snorkeling at Xpu Ha, but I enjoyed the cool water. Our tour guides, Tony and Ave, were great.

We have been to many theme parks in the U.S. but my 14 year old son still enjoyed Wet N Wild. As a matter of fact, he and his Dad went twice. Personally I was glad it wasn't huge. I even went with them on the family tube ride a couple of times. You can take the bus leaving from BP to Moon Palace twice a day to Wet N Wild.

Unfortunately, the snorkeling tour that use to be inclusive was cancelled. We never received a clear explanation why this was cancelled. We paid for a tour with Snorkeling Adventure. They take you out to the reef 3 times. I personally wouldn't take small children on this trip, although some were there. The first place they take you the water is only 4 - 8 feet deep so you need to be very careful to stay away from the coral. This was my first time snorkeling and others in my group indicated it wasn't a good experience for first time snorkelers. Much better if you are comfortable in the water. They fed us and food was pretty good. My friend loved the chicken they served. This is an all day excursion and if you're impatient this is not the trip for you.

The resort was very clean and the staff very friendly and helpful. I think they could improve on the quality of the desserts. Pedicure not as good as I receive at home but okay. Massage was wonderful. Wish I had paid extra to have a longer one. My son enjoyed ordering room service. Room service food was very good. Attend the Men vs. Women game held in the Mezzanine lounge. We had 3 people in our group participate. It was hilarious.

We would definitely stay at Beach Palace again.

This was our first stay with Beach Palace…and will NOT be our last. We’ve been coming to Cancun now for about 8 years. Each year staying at a nicer hotel, but this time was the BEST!

At check in you receive a white carnation, and a welcome cocktail. The front desk was professional, yet accommodating, it only took about 15 minutes for us to check in, and be in our room. Only a few moments later our luggage arrived.

The room was spotless. Beautiful floor to ceiling glass sliding door. Big balcony with a super-comfy lounger for two, two chairs, a small table and an absolutely GORGEOUS view of the Caribbean waters. WOW! I could have easily slept out on the lounger!

There is a mini fridge full of any soda, fruit juices or beer you could ever desire…not to mention the abundance of chilled bottled water. Next to it was a slide out of full sized bottle of alcohols with dispensers. Each day these were filled back up to the brim.

The room was good sized, even for three ladies and all our luggage, and we all loved the full size Biosilk shampoos, conditioners, lotions etc.

Slippers and a robe for each of us made the room complete.

FREE, easy-to-use safe to keep all of your belongings…Hurray! Free, UNLIMITED calls to the US and Canada and local…Hurray!!!

If we only had a couple little complaints about the room. The lighting was all controlled by one switch, so in the middle of the night if you had to get up to use the bathroom…you had to do it in the dark, or you would have to turn the one switch on that lit up the ENTIRE room. Don’t keep those sliders to the balcony open too long…the humidity hits the cool tile and turns the place into a slippery mess. Our first night, two of us fell. Yikes!

We used the rooftop gym each day. Not a lot of equipment but 45mins on the elliptical and 15 mins on the treadmill each day, and I didn’t feel as guilty enjoying the nachos in the afternoon 

All inclusive food and drinks usually means quantity lacking in quality. Not here! Every morning we had made-to-order egg-white omelets with all the veggies and fixings, fruit and granola, the works! Afternoon salads or freshly prepared, made-to-order fajitas or whatever you wanted, and for dinner we ate at the Japanese restaurant or the Italian restaurant. The steak and the French Chardonnay at the Italian restaurant was AWESOME!

The staff at the Beach Palace is AMAZING. You can barely do ANYTHING for yourself without them offering to assist you, or just doing it FOR you. We always pack $100 one dollar bills when we travel. $3 for the maid each day, $2 for each round of drinks, $2 for the guy that brings over your umbrella, $3 for breakfast, $2 for lunch, $5 pp for dinner. $100 is not much for us, but those $2-$5 tips go a long way for each of these hard working folks.

We spent an afternoon at the Moon Palace. Great pool area! Beautiful hotel, but we liked Beach Palace even better!

We also visited the Cancun Palace for one dinner, and one afternoon for lunch. For a REAL treat make a rez with Guest Services at Beach Palace for the steakhouse at Cancun Palace. Specify that you would like to sit at the GRILL ‘Beni Hana style’. Super delish and fun!

While we were there, it was low capacity. Good for us (nice and quiet), but bad for the economy in Mex. If you wanted to party, it was EASY to find one, but still low capacity for Cancun this time of year.

The Entertainment staff worked hard to keep everyone…well..entertained. One night there was a Cirque De Sole type show…really cool. One night a BIG, big screen movie (Iron Man)…every day and every night something was going on….But not like that annoying style of screaming and yelling over the PA…Niiiice entertainment…”Join us for a game of volleyball in the pool, or a dart match, or”….the possibilities were endless and gave everyone a chance to mingle with the other folks at the hotel. We didn’t get involved, but it looked like everyone who did was having a ball. The sportsbar was fun, and the lounge has live bands…great talent!

Some mornings we ordered room service. One night at 1am we ordered French fries…It was in your room in less than 15 mins.. There are no limits here. If you want freshly made chocolate ice cream at 5am…They will make it and bring it to your room on a platter with a smile…It was nuts!

We utilized the laundry service…A little pricey, but great if you want to re-wear that white cotton dress in a couple days that you spilled wine on the night before!

There is not a beach per say, at the BEACH PALACE, but if you really want to feel the sand between your toes, hit Moon, Sun or Cancun Palace.

We spent one day on Isla Mujeres, important to take the ULTRA MAR FERRY (cost the same but half the time and it has A/C!). This is a very small island so we rented a golf cart for $35 for the day, went to the Palace Isla, hung in the pool had a cocktail and some lunch (ALL Free since it was a ‘sister resort’), pet a shark off the pier (really!). After lunch we went to the turtle reserve then the Gorrafon beach (only $5…instead of $50 for the Garrofon PARK). We went around the ENTIRE island! Made it back just in time to return our cart, grab a cold beer and jump onto the ferry. Great Day!

We ate at La Dolche Vita on our last night. The food was good, but the alligator below in the lagoon was super awesome!

We did the jungle tour, but I would recommend going with the company ‘Blue Ray’ or another company that has the two man boats. It costs about the same and much more comfortable. Go for the ride, which is super-awesome, but the snorkeling this year was just …ehh. They have the entire reef closed off, and they require you to wear a life jacket when you snorkel. So the fishys chill at the reef and your stuck bobbing in on oversized life jacket, looking at boat anchors. Yuck! But again, driving your own boat in the open waters is worth the $60!

Pre-arranged airport transport is the ONLY way to go, otherwise you have to wade through the ‘gauntlet’ at the airport with the timeshare folks and the taxis…blech! We use entertainment plus. It’s about $35 each way to your hotel, and they stand outside with your name on a big white plaque. We had 3 people, and a big VAN! He even stopped on the way to the hotel so we could grab a cold drink to GO!

Map chick online has great maps, and great info on local attractions.

Can’t wait to go back…Just need to talk my hubbie into it

I just arrived back home from Cancun on wednesday after a week long vacation. I stayed at the beach palace for a week of paradise. I have never been in a hotel that made me feel famous before the Beach Palace. The cleanliness and friendliness were added bonuses.
My room was ambient and romantic on its own. The food was incredible. The service was phenominal. The sad thing was that the hotel was only 30% occupied (even during Memorial Day) because of the swine flu scare.
I think anyone not going to Cancun (especially the Palace Resorts, my other favorite was Isla Mujeres) is missing out on an extraordinary vacation.
The hotel includes tours ( I believe 7) and we chose 3; Isla mujeres, wet n' wild, and Chichen-itza. We also had a 25 min back massage, pedicures and manicures included with the spa. The night activities with the lougue were also a blast. They had karoeke with a live band and salsa dancing! I definitely would recommend Beach Palace to anyone planning a vacation. Even if you bring your children they will have a blast too!!