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Cancun Palace: Traveler Reviews


Hotel class 4.0 of 5
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Boulevard Kukulcan Km 14.5 | Zona Hotelera, Cancun 77500, Mexico
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85% Recommend
4.5 of 5 stars 766 reviews
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Wonderful!!!

Cancun Palace

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5 of 5 stars
gamegir67   9 contributions
Blytheville, Arkansas
Jun 11, 2009
6/6 found this review helpful

We were at Cancun Palace June 1-8. It was a great vacation. This was our 2nd time to Cancun Palace, our friends 3rd. We were not disappointed and plan to return next year with more friends. When we first arrived, occupacancy was only at 20%, but was filling up more toward the end of our week. There is a beach. None at Beach Palace. We visited there one day to check it out. It is also nice, but we feel more at home at CP. We went to Isla Murjures one day. Went to the palace to eat lunch. It was beautiful there. There were 3 rooms out of 62 rented, but they were still fully staffed & had a great lunch. We rented a golf cart while on the island and enjoyed that as well. No signs of sickness at all. The staff was wonderful, will do anything to help. Food was good. Entertainment was good. I have no complaints at all. I fell one day and they doctored my foot right away. Then called my room twice checking on me. I guess the only down side was that with occupancy low some of the tours were suspended. But I think they should be up to 80-90% now. We are members and my daughter & I got our free manicure/pedicure/25 minute back massage. The back massage was great. The manicure/pedicure were average. They were also giving out 5 minute back massages pool side for free. They also had a brick over that they made pizzas to order. Those were great. New since our last visit.Bus rides are 75 pesos. We took a taxi a few times. They sometimes would lower your price if you said no the first time. Golf cart $42.00 per day at Isla Murjeres. Parasailing $50 per person in front of hotel. Most items are lower priced in the hotel gift shop than from the vendors, so be very careful. Went to Wet N Wild one day. We didn't love it, but to be fair, we talked to several people who did like. There are not alot of slides. All food and drinks are free. Lockers are $4.00, plus a $10.00 deposit. Tubes are $4.00. We rented one for the lazy river. Towels are free with your towel card or from the number on your wrist band. The good we are was not good. But we did learn of another eating place that we didn't know of that was suppose to be better. It is near the toilet bowl slide. Staff was up at 6:00 cleaning. They were always doing something. They take alot of pride in their work. I hope this review helps. We had a great time & can't wait to got back!!!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Other
  • Age group 35_49
  • Member since May 29, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $472 (year-round)
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Perfect as always

Cancun Palace

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5 of 5 stars
sarahandgrant   5 contributions
STL
Jun 2, 2009 | Trip type: Family
6/6 found this review helpful

I felt the need to post a positive review for the Cancun Palace since everyone kept putting negative things out about this perfect place... THERE IS A BEACH.. NO NOT HUGE BUT THERE IS ONE... My family has been going to Cancun for over 12 years and we always go to this hotel.. we have tried a few others but never like them as much.. the staff is always perfect.. I have NO negative things to say about this hotel..the kids club was great for the kids they had a blast!! feel free to ask any questions

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Member since June 02, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $472 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Will go back again and again

Cancun Palace

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5 of 5 stars
MGD828   15 contributions
California
Jun 1, 2009 | Trip type: Couples
4/5 found this review helpful

There is enough beach as of May to make the water enjoyable. The rocks were gone when we were there. Waves were too rough for me but my husband enjoyed it. The nice thing is if you really want beach you can use another Palace for the day. It was already very hot by the end of May and all hotels were suffering due to the swine flu news. We found the view and the service to be excellent and will go back next year. Being a California resident I know this kind of ocean view can be very expensive so we found the prices to be very reasonable. And mold in the bathroom will always be a problem near the beach, but ask for a clean up and it will be taken care of immediately. We loved our stay!!!!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50-64
  • Member since June 01, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d152896?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $472 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Experience

Cancun Palace

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5 of 5 stars
DCDawnie   3 contributions
Vegas
May 29, 2009 | Trip type: Couples

My husband and I attended a timeshare presentation at Cancun Palace and first we were given a buffet breakfast, which was fanstatic. We then toured the facility, which was beautiful and the rooms were fantastic, however, we decided not to purchase a timeshare, because we already own one and are very happy with it. There wasn't any high pressure sales. For attending the presentation, we were given a day use pass to use at Cancun Palace and we were also given unlimited tours that we could take. We chose to do the Isla Mujeres tour, which was fanstatic, because we were able to visit the Palace resort in Isla Mujeres(which is beautiful) with unlimited food and beverage and you were also able to participate in other activities, such as snokling, scuba diving, etc, however, there was a fee for that. My friend and I decided to hang out by the pool and wait for our husbands to return. We then were able to go downtown to shop. It was an all day tour, however, it was worth it.
I would definitely recommend Cancun Palace and I would consider staying there when I return to Cancun.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35-49
  • Member since May 29, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d152896?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $472 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
ABSOLUTE HEAVEN!

Cancun Palace

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5 of 5 stars
mg2764   1 contribution
san antonio
May 27, 2009 | Trip type: Couples
5/5 found this review helpful

This hotel is AMAZING! We went for our honeymoon and we literally had the perfect vacation. From the room to the staff, it could not possibly get any better. When we arrived, we had champagne in our hands along with a fruit drink! It took no time to be escorted to our room with our bags. The rooms are so clean and so modern. The beach is beautiful and the pool is awesome! The staff is by far the best part. So nice and professional. Stay here!!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 18-24
  • Member since May 27, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d152896?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $472 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Cancun Palace Also Known As

  • Cancun Palace Hotel
  • Cancun Palace Resort
  • Palace Hotel Cancun
  • Cancun Palace Cancun
Address: Boulevard Kukulcan Km 14.5 | Zona Hotelera, Cancun 77500, Mexico