I want to base my review on what people with a baby or toddler can expect because I wanted that information before I went. We traveled with a 16 month old and a 2 1/2 year old. Overall, we had a wonderful trip and are glad we took them. Some of my remarks may seem negative, but this is a wonderful resort and we would return. Everything is safe and will work for a family with little ones, but you may want to read my review to make a better decision or prepare you more.
The Room - We were on the 11th floor and had no issues with noise from outside. We were close to the elevators. The room doors close loud. Some of the doors at night would close loudly and wake us. The water temperature is very hot. The kids can reach to turn on the water, but cannot reach the faucet. They can reach the tub faucet. My youngest thought it was fun to turn the water on in the sink, but I didn't haha. The entire resort and the room is covered in beautiful, shiny, slick, marble tile. This was the main problem and a constant concern because I was very paranoid my kids would slip. Even the bathrooms at the beach and pool are in this slick tile with no runners or rugs. My youngest kept trying to empty the fridge but I put a rubber band on the cabinet so he couldn't get in. One morning, he rolled off the bed and knocked his head on the wood bed rails and cut his head. We caught him before he hit the hard floor. The dining table is glass and all the glasses are glass. You can get plastic cups from the lobby or the maid service. The room is not kid friendly at all and we had to try to get out of there as quick a possible every morning. We had a king bed and a roll-away. We moved the night stand on the other side of the roll away and pushed it against our bed. The roll away worked great for both of them.
Kids Club - Kids under 4 cannot stay without a parent. The kids liked the kids club. They had a small arcade area and trampolene that my kids liked. They had a snack area that always had some kind of snack. The water area was great for both kids. The 2 year old was able to play by herself and go down the slides. There are chairs to lay out on, but alcohol is not allowed in the kids club area.
Food- High chairs are provided and were always very clean. They also had crackers and little plastic spoons on them. They had the same kid menu at all the restaurants. Basically chicken, fish, pizza, pasta, and hamburgers. The portions are huge. We always had the kids share one or we didn't order them anything and they just ate off our plates.
Breakfast buffet - lots of good choices for the kids like yougart, eggs, pancakes, bacon, smoothies, fresh juiced fruit and vegetables. Lots of sweet breads and toast.
Milk - My kids drank the milk everyday and several times a day. I brought sippy cups and would go into the lobby every morning and fill them. The milk did taste different - sort of sweet, but my kids liked it and drank it without issue.
Lunch - most days we ate pool side. There are a few different options and they change daily at the pool but everyday had burgers, fries, tacos, and ice cream at the pool bar. There is a pizza oven where you can get a pizza and usually some type of bbq at the pool too. One day we went to the buffet just to cool off.
Dinner - The mexican place was slow. We ate at the tables close to the pool one night and that was better because we didn't feel like we were disturbing other guests. The Steak is a grill on the terrace. This was our favorite place because it was outside and they had good food. Leonardo was not a place for little kids. We were there with friends and we had our friends watch the kids while we ate there. They allow them, but I didn't want to take them in there.
Pool - the middle section of the pool is a zero entry pool that only gets to about a 1 1/2 feet deep. Both kids played in this area with arm floaties. There is a wall that seperates the two pools. My 2 yo could climb over the wall onto about 6 inches of water before it drops to about 4 feet of water. The pool is safe and we spent most of our time there. I took plastic take-or-toss type cups with spill proof lids. My kids love the pina colodas and could drink them out of those cups without spilling them in the pool. Those cups are a must have for this trip! The kids were able to nap in the pool chairs under umbrellas. I had a little travel fan that I put on them, but there is a nice breeze. Lots of sunblock, sun shirts, and hats are very much needed so they do not burn. The towels are big and thick. I had boca towel clips which were good for hanging their sun hats on and reserving chairs. I only saw one sea gull the whole time, but they had a few black birds that would swoop in and grab food if you weren't looking.
Beach - too rough for babies. Bring a swim trainer vest or life jacket for peace of mind.
Palace Shop - everything from swim diapers to pool toys. Beach toys were about $8. Sunblock was about $11 or $12 and I paid $10 at home so nut much more expensive. They had about everything you would need. I do wish I brought their baby nail clippers because my kids nails got long and scratched me a lot. I tried the nail clippers from the palace shop but they didn't work good on them.
Island Tour - we did the free tour and bought the additional island tour for $35 each. The kids were free. There were life jackets on the boat and the boat was large and safe. Bring lots of water and snacks. We had some fruit loops from breakfast and waters from the room but I wish I had brought more. The resort will pack a box lunch for you if you request it from room service the night before. The tour offered very little to drink and nothing to eat. When you do the additional tour you are out there until 1:30 or 2:00 and that is not good for the little babies. The shopping was horrible with the kids. It was way too hot, dirty, and just a big waste of time. The whole tour was a bad idea with the kids, but we made it through. The crew brought towels on board from the resort.
Transfers - to the marina to catch the ferry, Wet and Wild, and the airport were on a very nice charter bus. I felt very safe on this bus. The transfer to the resort from the airport was in a large van. We had seat belts and I felt safe. We did not bring car seats and we did just fine. We also rode the city bus back from Wet n Wild. It is how everyone says, fast and scary but sort of fun at the same time.
Wet-n-Wild - a good trip for the kids. Lots of free food for palace guests, kids play area is not great because the water sprays too hard so you have to be right there with them the whole time. Good lazy river. Towels provided with towel card from the resort.
Entertainment - the kids liked the shows, the clowns at the circus show were scary looking to me, but my kids didn't seem to mind them.
This is a wonderful resort and I would love to go back and leave the kids with the grandparents next time.

Just returned from a week at the Cancun Palace (June 13-20th). My husband and I went wtih two other couples. We have stayed at the Cancun Palace in the past, but it was before the hurricane. I can honestly say this is the best place to stay.! The room we had was on the 12th floor. I can not describe how nice it was. Our friends were all on diffrent floors, but that did not matter! Not one of us have any complaints! The service is exceptional! We did not want or need anything all week. Everyone from the front desk to the maid service was top notch and was very helpful! They were so good, I think Americans should take lesson on how to give good service! Yes, there is a beach and the pool is spectacular! All of the bars were really good too, just ask for top shelf when you order and you will get the best drinks! The best place to eat is Leonardo's. The buffet was okay, but you can also have items made to order which was really nice for breakfast. We did go and visit some of the other Palaces (Moon, SunRise, Cozemel, and the Island of the Women Palace) while we were in Mexico, and all of us agreed that the Cancun Palace was the best! It was not too small or too big! If you are looking for the fun place to stay, this resort is it! We also did do the Zip line tour that is offered through the Cancun Palace. Do it!! It was the funniest and most exciting thing I ever did!! E mail me with any questions you may have, I am more than eager to help any one have a wonderful trip like we did!

I took the kids to Cancun Palace (ages 18, 15, and 11) from June 5 - 11, 2009. My husband had to work, and I found this trip to be very easy for one parent to handle since it had something for everyone. Being all inclusive, I didn't have to fool with money. I took $200 in one dollar bills and we just doled those out as tips here and there or for a taxi or excursion guide tips. I put one extra excursion on a credit card, and that was about it for money spent. They were only at 20% occupancy at Cancun Palace, so we made friends quickly with those who were there around the pool, during the water volleyball games, on the excursions, and in the lobby bar for the events at night. We highly recommend the free Zipline excursion. They will try to sell you extra fun things to do while at the park, but we just ziplined and had a great time. There are 9 or so ziplines that you do. Wear tennis shoes or they have to take your flip-flops off and clip them onto your waist. There are lockers there for all your stuff. It's a nice short excursion putting you back at Cancun Palace by noon to enjoy the rest of the day. We also paid extra for the Jungle Tour, and it was worth the $66 per person. We took a taxi to the marina (just down the street right in front of Sun Palace) and rode 2-man speedboats through the water following our guide and then ended up on a 45 minute snorkeling trip and then rode the boats back. The kids loved it, and so did I. We took the city bus back after the Jungle Tour, and at 75 cents a piece, it was a lot less money than the $10 taxi ride there. Another fun thing was when my 2 teenagers parasailed. The tent "office" is set up right on the Cancun Palace beach. They could see fish as big as they were from way up high since the water was so clear.
All in all we enjoyed all the activities at the pool and each night at 8 pm when they held a different event...a circus one night in the outside theater, the Fire Show out by the pool, karaoke in the lobby bar, bingo in the lobby bar, etc.. The lobby bar is the place to be since everyone hangs out there in the evening. My teenagers have many, many new Facebook friends after their week at Cancun Palace. My 11 year old daughter never really found a friend her age, but she stuck with me and enjoyed herself as well. The bartenders would see her coming and quickly mix up her "Frozen Coke" or "Frozen Virgin Margarita" before she even made it to her seat.
The staff was fantastic and couldn't do enough for you. We had heard that half of the staff had been laid off due to the downturn in travel to Mexico, and at times we could feel it in a couple of the restaurants due to slower service. The Japanese restaurant was delicious (better off the menu than at the habashi tables,) but we had slow service both times, the Italian dressy restaurant (guys need long pants) was our favorite, and we had excellent 5 star service. The Mexican restaurant was so-so. The steak place had a great view but they will overcook your steak 9 times out of 10. My kids loved to order room service too. We never met a staff person who didn't have a smile on their face. My daughter and I got free manicures and pedicures with our room, and everyone at the spa was professional and so happy. Even the ladies by the pool that gave free 5 minute back massages were always smiling. It would make my day. The beach and view are beautiful. The beach is about 30 feet deep, and there is a bar down there with swings instead of barstools. Beach chairs are down there and you can rent boogie boards. The waves were huge and it was red flag a couple days we were there, but my kids had a blast riding the waves. If you want a huge, huge beach, go to Sun Palace for the day (all adults though) but despite what you read, Cancun Palace had a nice small beach. Beware of the vendors that walk up and down the beach selling "bracelets" and "sunglasses." Many people we met had turned them down and then were offered some illegal items. The best way to get rid of them is to say "No Money" and they move on immediately. Hair braiding on the beach was a favorite for the little girls at our resort.
We enjoyed our trip to Cancun. We felt very safe and very pampered. I tipped the maids generously when we arrived, and they were so grateful. We left laptops and ipods and digital cameras out and they were never touched. My oldest son accidently left his wallet on the dresser, and it was never touched. I couldn't believe that one. There is an in room safe where I kept most of our valuables.
We had a great, relaxing time at Cancun Palace. I'd like to see more people there next time...they really need the tourists back.

We were at Cancun Palace June 1-8. It was a great vacation. This was our 2nd time to Cancun Palace, our friends 3rd. We were not disappointed and plan to return next year with more friends. When we first arrived, occupacancy was only at 20%, but was filling up more toward the end of our week. There is a beach. None at Beach Palace. We visited there one day to check it out. It is also nice, but we feel more at home at CP. We went to Isla Murjures one day. Went to the palace to eat lunch. It was beautiful there. There were 3 rooms out of 62 rented, but they were still fully staffed & had a great lunch. We rented a golf cart while on the island and enjoyed that as well. No signs of sickness at all. The staff was wonderful, will do anything to help. Food was good. Entertainment was good. I have no complaints at all. I fell one day and they doctored my foot right away. Then called my room twice checking on me. I guess the only down side was that with occupancy low some of the tours were suspended. But I think they should be up to 80-90% now. We are members and my daughter & I got our free manicure/pedicure/25 minute back massage. The back massage was great. The manicure/pedicure were average. They were also giving out 5 minute back massages pool side for free. They also had a brick over that they made pizzas to order. Those were great. New since our last visit.Bus rides are 75 pesos. We took a taxi a few times. They sometimes would lower your price if you said no the first time. Golf cart $42.00 per day at Isla Murjeres. Parasailing $50 per person in front of hotel. Most items are lower priced in the hotel gift shop than from the vendors, so be very careful. Went to Wet N Wild one day. We didn't love it, but to be fair, we talked to several people who did like. There are not alot of slides. All food and drinks are free. Lockers are $4.00, plus a $10.00 deposit. Tubes are $4.00. We rented one for the lazy river. Towels are free with your towel card or from the number on your wrist band. The good we are was not good. But we did learn of another eating place that we didn't know of that was suppose to be better. It is near the toilet bowl slide. Staff was up at 6:00 cleaning. They were always doing something. They take alot of pride in their work. I hope this review helps. We had a great time & can't wait to got back!!!