We were a bit shocked having seen the photos and read the reviews in tripadvisor, which were good, but sadly did not live up to it. We were surprised with a visit from friends in Toronto as it was part of my husband's 60th birthday present, and they too were shocked with their room where the shower did not work....took 2 days to get it fixed. Then our shower packed up too and we had a job to get that fixed. Rooms are basic but clean. Drinks wise, all inclusive did not work here, as I was unable to have the other cocktails or drinks, I could only drink the beer as the local brandy or whisky was "unavailable" - however, if you give them a tip in advance, it miracleously appears!! Here you have to tip first like a bribe before you get any service or help. Despite complaints, the managers etc just shrug their shoulders and are of no help at all. The only, and I mean only redeeming factor are Marco and Freddie...ever so helpful and entertaining. Best was Coco Bongo. My watch was swiped from the room, after I left it on the basin after my shower and forgot to put it on. 10 mins later, I saw the maid had cleaned the room, when I asked her she said she hadn't seen it and had a smirk, though I know I left it there.
Sadly not a place I would visit again and I am sorry that having chosen this place it ruined the holiday for my friends from Toronto as well as my husband!! The food was gross in the evening though the breakfast and lunch was good. Beach was nice too. A sad reflection on our first trip to mexico.
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