My partner and I stayed at this resort for a 1 week vacation. We knew it was a 2-3 star when we booked it so that is what we expected. However, we were pleasantly surprised!
The rooms were average but they were clean.
The food was okay. Breakfast was great and lunch and dinner were fine, but by the fourth day we were tired of the buffet. The wait staff, especially Armando, were outstanding. They were always pleasant, constantly clearing tables, serving coffee and tea and getting us drinks, etc. However, we did see several examples of rude behavior toward the staff by guests, which was totally uncalled for. Just a bit of patience and a smile really won't kill you! We only experienced waits for the evening meal and the wait was maybe 10 minutes.
The drinks were great - not watery or weak as other people have complained about and the bar staff were great. We used the bar by the children's pool a lot and the service was great.
The actual location of the place was great. It was very easy to get into Cancun using the bus and we were close to departure locations for day trips, etc. The grounds were very well maintained and the beach was beautiful - not rocky and cramped like I heard some of the other people from the higher end resorts complaining about.
We definintely enjoyed our stay here and can't wait to go back next year.
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