ok where do I start, several words you will need to know in Cancun and indeed Dos Playas . . . . "tips, tips and more tips" if you are taking £500 spending money then double it to get reasonable service anywhere, I have been in several resorts around the world and this is by far the worst!! even in the hotel the really ignorant and nasty on occasions evening bar man will treat you considerably worse if you do not deposit money in his tip bowl which is waved in your face on several occasions, pritty much everyone got this treatment except if you are spanish/mexican.
The hotel is extremely basic, I would say 2 star at a push, I near died when pulling up after seeing the others available and believe me I aint posh in any way!! the reception is very tired, however, found the staff to be helpful, the room has a dodgy air conditioner that looks like its had its last day, did work throughout the 2 weeks tho.
The room was cleaned every day, however, we did go just after the swine flu restrictions were lifted so it was very very quite, the beds were reasonably comfortable and we did get a balcony which did not seem to have chairs/tables in any rooms???
There was nothing stolen as we had read the other reviews and put everything in reception, the door looks like it could easily be opened with a nudge!! if you get a room with a deposit box you will be charged for using it.
The grounds are kept tidy and the pool is cleaned every day, however, if it was busy there is very little space, although we did spend every day on the beach which was a stone throw from the pool.
The Thai restraunt was not opened so cannot comment, the food was basic but I eat anything so enjoyed it, the 2 weeks had the same food with little alterations, fish, chicken and pork, there is nothing to control the flies but suppose you need to expect this overseas.
Once again a tip every so often is the only way to get good service, otherwise you will get ignored.
The snacks thoughout the day consist of burgers and hotdogs when on, there was nothing else the 2 weeks we were there.
Now for the extremely bad . . . the evening bar man is extremely ignorant and will not hesitate ignoring you on several occasions, other people in the hotel had agressive situations with him and reception did not want to know, we got told on several occasions that our drinks were for girls, when asking for a cup of tea you were told to get it yourself and that snacks were unavailable despite offering them to pritty females standing next to you!!
If you want all inclusive, forget this hotel, the bar closes at 11pm, although the evening bar man will make sure its closed 15 minutes before and should you ask for a drink at this time you will have the tip jar waived at you and comments made in mexican.
In a nut shell, if you paid £500/£600 for 2 weeks then this hotel is fine, any more than that you will wish you shopped around
Cancun?? the pre arranged nights out through freddie (entertainments) are ideal as he normally arranges transport, however, he will pick the clubs he is getting paid to recommend.
Coco Bongos - amazing night and great service, although make sure you get a table
Bulldogs - staff will demand tips if not served by the waiter then refuse to serve you if you do not!!
out and about - loads and loads of touts getting you into shops/clubs and guess what?? yeah tips tips and moe tips!!!!
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