Having worked long hours and saved up to treat my wife and I to our first "all inclusive".
Being full of expectation of Blue skies, calm clear warm sea, white sandy beaches, palm trees, The place to relax and unwind, and enjoy the time away from home. With just one exception THE FOOD. For 2 weeks all the guests were served with what I consider raw carrots, broccoli,cauliflour. Cold???cooked pork sometimes covered in pepper sauce.
lukewarm bland soup that taste of nothing remotely what it`s supposed to be.Cold fish ok if you like "sushi". But this is the ultimate chicken that on some occasions was still pink ALARM BELLS RINGING YET ?????
Bland sweets.Even the snack bar could`nt get it right, Ham burgers that go on the hot plate for at the most was 2 minutes, and fries that are either chilled or frozen and served in there raw state. So having gone through a full pack of anti diarrohea capsuls enough is enough. We talked to the holiday rep about our concerns he gave us a "customer relations form".This is 4 days before we are due to come home., I have to assume our comments must have reached management . The following evening they laid on a bar b Que, and it was good, even the soup was good and tasty so I had 2 bowlfuls this was the first and only hot cooked meal at this hotel. even the fries were now appering to be ever so slightly brown, so we tried them again clock cold but cooked I recall they put on a treat for all the guests "MEXICAN THEME NIGHT the only thing that was palatable was the COLD creamed rice pudding My wife had a double helping because she was hungry. the only other hot fully cooked meals were on excursions, one was "Captain hooks pirate ship" and a trip to "Isla Mujeres"

So if you are in weight watchers or like crispy raw veg and every meal stone cold then this is the place to go.
As for me and my wife for us stay at this hotel again they would need to recruit a whole new squad of chefs.

However the waiters ,barmen ,entertainments,and cleaners are all very good they try hard to make you feel very welcome it`s apity the food do`es not reflect this.

On a closing note we were on the last plane from the Uk when the swine flu started there were NO REPORTED cases in or around Cancun. And as far as I can see those who have died have had underlying health problems. .

Consider the price, we paid less than £800 for 2 weeks all inclusive. It isn't a luxury hotel and for the money we paid, it shouldn't be. For the money you get great food, attentive staff who make every effort for you and very good facilities.

Some people always want luxury for little money. This hotel is not the flashest on the strip but gave us an amazing holiday. The entertainments team are first class getting us involved in games all day and the entertainment at night. The hotel then arranged trips out into Cancun itself to a different club each night. The staff even waved us off on the coach back to the airport.

Seriously, brilliant value for money. Nothing to complain about and a great staff. What more do you want for £800 each for 2 weeks?? I just wish we'd stayed longer - I hadn't won enough t-shirts and we miss our favourite bar man and his cocktails!

i just returned home from my holiday in cancun was advised by my travel agent that this was a 4 star hotel its only a 3 and its a dump we asked to be moved but it would cost 650 dollars and we couldnt afford it

two days we went without water from 7 in the morning till half past 1 in the afternoon couldnt even get a wash or brush my teeth had to go to the shop and buy water so we could a least get a was and brush our teeth

the food wasnt even edible it was discusting the pictures in brochure do not look like the hotel its advertised badly
theres an a la carte restaurant but you have to make resevations and if your 15 minutes late you dont get in

theres also a snack bar that has a big menu but they never have anything on it just burgers, hot dogs, french fries and tortillo's
snack bar is ment to be open from 10 till 6 but shut early near enough every night

it has 3 bars 2 that open at 10 and close at half 5 the lobby bar opens at 5 and shuts at 1 in the morning the evening entertainment last 4 1 hour maximum so its not exactly a holiday of a life time

i was also told that my boyfriend would have some sort of birthday in resort we never got anything

i hated every minute of this hotel the room was ment to be cleaned everyday i had to phone reception to have my room cleaned theres a sign your put onb the door to have room clean early in the morning but the maids dont pay any attention to the signs

so my dream holiday that cost me tyree thousand pound was a total night mare !!!!!!!!1111

The Aquamarina Beach Hotel opened in 1986 and reveals its age through its architectural style.

The Hotel is built to an "open" design - the rooms are approached from open balconies to which
there is external access, there is no barrier between the Hotel patio and the beach (which is public)
and lobby area has no doors - it is, literally, open ... however Reception is staffed 24hrs and
there is a Security team at all times.

I was a little concerned about the security aspects of this, but I was assured that it is a safe
area and indeed we had no problems.

The Hotel was refurbished in 2006 and the rooms and public areas are in good decorative order if
somewhat plain in appearance, with polished marble floors throughout.

Our room was a good size and very clean, with effective air conditioning and a small balcony that
looked out over the Hotel's internal patio and pool bar to the sea beyond, a pleasant view.

During the check-in process the Reception clerk will fit a plastic band to your wrist, and you
must wear this at all times - indeed you have to, as you cannot remove it - it is cut off when
you check out.

This band has two functions: It indicates that you are a resident of the Hotel, and entitled
to be on the premises (because of the open nature of the site - see above) and the colour indicates
your entitlement - the Hotel offers three accommodation packages, WHITE is room only, YELLOW is
room and breakfast, BLUE is all-inclusive, this includes room, almost all food and most drinks
(including Mexican produced alcohol) at the bars - you pay extra for certain speciality dishes
and imported "Branded" alcoholic drinks.

There are two pools, three bars and two restaurants, and a pizza and burger bar on the patio.
There are also table-tennis tables and two hot tubs in a patio area on top of the "Las Perlas"
restaurant - these are not easy to find. The hot tubs are not large and the temperature (not
adjustable by the user) varied considerably from day to day !

The pools are flat floored and not deep - adequate for swimming but not diving.

The "old" pool is the original pool and is rectangular with a uniform depth of four feet.

The "new" pool is an interesting design of three interlocking circles, the main area is the
swimming area and has a uniform depth of four feet. This intersects with the bar area which
contains the swim up bar (with seats in the water) and has a uniform depth of three feet.
From the bar area, beyond a barrier, is the childrens' pool which has a uniform depth of two feet.

The bars are "El Timon" in the lobby, "El Ancla" which is the swim up pool bar and "La Brisa"
which is between the old pool and the beach. "El Ancla" and "La Brisa" open from around 1000
to 1800 and "El Timon" opens from 1700 to 0100 next day ...

The restaurants are "las Perlas" which is a buffet restaurant that is open for breakfast
and in the evening, and "El Ancla" which opens as a buffet for lunch and with table service
in the evening - this is included in the BLUE package although this may not be mentioned.
"El Ancla" is an attractive open fronted thatched building that is contiguous with the pool bar
of the same name - it seems that at some time in the past it has been known as "La Palapa" but
this name is no longer used.

To be honest, the food at the Aquamarina Beach is not the main attraction. The breakfast
buffet at "las Perlas" is impressively extensive if a little unexciting. The lunch buffet
at "El Ancla" is perfectly adequate but the evening Al La Carte service is a little disappointing
especially as it is such an attractive and romantic setting.

There is an events staff (somewhat alarmingly called the "Animation Team") who arrange
activities for children, and somewhat less successfully attempt to extract adults (especially
those on the BLUE package) from the bars for games of beach Volleyball and the like ...
There are also massage and beauty therapies available by the pool area and on the beach.

The Hotel opens onto a beach of fine white sand - excellent for sunbathing but not so good for
swimming as it is somewhat shallow and has a problem with seaweed.

The Hotel seems to be well staffed and run and we had no communication problems with customer-facing staff who were friendly and efficient.

There is a small but useful shop with internet cafe in the lobby.

Rooms on the street front of the Hotel may suffer from road noise and, on Sundays, music and singing from the Church opposite !

The Aquamarina Beach Hotel is not the newest or the most upmarket Hotel on the Strip but it is very clean and well maintained with efficient and helpful staff. It is in a good location on the main road through the Hotel Zone (Boulevard KuKulcan) with good access to buses, taxis and the beach.

We would recommend it as a place to stay, especially if you can get a good price for the inclusive package.