I am a Certified instructor for Scuba. When I start asking questions, they get rude and want payment in advance. I said no, and then they started insulting me. Should be no surprise looking at the reviews.

Previous day visited Selvatica (Tripadvisors no 1 attraction in Cancun), and today rented a waverunner at Aquaworld (Tripadvisors) no 59 attraction at this time. The reasons are simply plain to see. The former is a well run, attraction with good customer care, attentive, well mannered staff. Aquaworld encapsulates so much of what has become bad about Cancun. The staff were pushy, rude and couldn't really care about much other than your money and their tips.

We arrived and paid for a waverunner, only to then be told we would have to wait 40 minutes. No big deal as it turned out, but would have been nicer to have told before parting with the cash. The "free locker" was indeed free, but involved handing over your hotel key as "security" and then signing a sheet with your name and hotel room number?
Call me sceptical, but there are some serious flaws in this perception of "security".

The rules relating to the use of the waverunner involved having a plastic laminated card pushed across the counter, by a staff member who couldn't even be bothered to look up. To be fair he did actually look up when you returned to collect your key when he then pushed his "tip box" under your nose, together with a verbal invitation to contribute. My "tip" would be to learn some manners and some good customer service if you ever expect good reviews, repeat custom or any sort of acceptable reputation.

The waverunner was ok. No unexpected surprises. The toilet facilities by the dock were dirty and unpleasant, but inside the main building were fine.

I was curious where this attraction rated after the event, and had I actually read some of the more recent reviews before going, I would have avoided this place totally.
Since I didn't, I can only give a fair report based on my own experience. OK, if you are sensible and careful. Beware of the information they seek. Staff who are excellent at conveying just how indifferent they are to you as a customer.

First off, I'm not sure why they call it the jungle tour. You drive a speed boat through some mangrooves. There is absolutely nothing to see, no animals, trees were trees. Then you get to the reef which is where all the fun is. You are able to snorkel in a great reef. Plenty of fish around. Then you end up going back in the same speed boat. The excursion lasts around 2.5 hours. I think it was about $61 total per person including the reef entrance free(national fee)? Not bad...get to drive a speed boat...get to snorkel...see some cool fish...short fun excursion in Cancun. (actual start point is in the hotel zone which you can get to easily from your hotel via a bus ride)

My boyfriend is a certified diver and he did the 2 tank dive, I booked the snorkel tour at 2 reefs.. definatley would not reccomend this company.

From the beginning, we met @ Senor Frogs in Playa, right at the terminal. The reps were late to arrive and didn't make an effot to find those who were in the tour. We found them and then they rushed handing out random paperwork that we had to fill out and no pens or anything to write on. We missed the ferry waiting to hand in our documents (luckily there was another one right away)... very stressful and NOT a good start to our trip..

When we arrived, again just not organized, we wanted to find out if we would be meeting up after (since my boyfriend was diving and I was snorkeling). No such luck. They finally told us I would be waiting after for maybe 15-30 mins.. ok., whatever.

So - my snorkel tour would be ok if you are a BEGINNER, The guide feeds the fish to get them to follow, so no exploring or anything. Not very exciting, I was very dissapointed to say the least. Saw a few things but nothing great at all, would not reccomend this tour at all.

I arrived back at the pier to discover I had to wait 2.5 hours for my boyfriend in the town!!!!! I had lunch then had 2 hours to kill. If you want to shop I guess it's ok, I had had enoguh and its not fun when you are drenched in salt water and have all of your gear with you! So I had to wait 2 hours for them then waited for him to have lunch.. very unimpressed.

On the up side my boyfriends actual dive was good, he saw turtles, lobsters, tons of fish, eels etc etc. But he was not impressed with the company at all!!

All in all I say skip it!! I wasted a ton of money on them. There are plenty of other tour companies out there!