I dove with aquaworld a couple of months ago, and all I can say is FIND SOMEWHERE ELSE! The equipment on the [cattle] boat was terrible... regulators blowing hoses, bc's that don't hold air in them, etc... The staff on the boat was not very helpful at all. The only thing I saw was an instructor, Derrick if i remember correctly with students who seemed to be genuinely concerned with their experience (and ours) and their course... of course he was the only person on the boat who spoke fluent english (claims to be mexican but i have my doubts -white, tall, light brown hair and a bunch of tattoos). they give us like 35 minutes of bottom time (even though we all still had over 1000 psi) and that's it on a 30' reef, and they rush us into the boat, the staff switches out tank and then they rushed us back into the water. when we came out, the instructor with the students wasn't even back on the boat yet, and when he came back up all the other guys started giving him attitude (I dont speak spanish, but I guess they don't like it when an instructor takes his time with his students). Then they put all the gear away, rinse off and go upstairs to talk to the captain and forget all about the customers.. the only one who stayed behind was again, that same instructor and when he finished with his students he sat and chatted with us for a while before putting his gear away. the captain was really nice too.. even this his english was rather broken he seemed like a sweet man. They offer sodas and water from thsi nasty cooler, and it was just not a pleasant experience. When we got off the boat I wanted to see the manager, and the so called manager is the rudest guy in the world. granted, I am not the most experienced diver in the world, but this guy was just unnecessarily rude and condescending. claiming he's an instructor of all kinds of specialties and this and that and that he knows his job, and I am just an idiot.. I wish I would have taken his name down (juan something)so that I could report him to padi. I am glad I only bought a 2 tank trip to test them out before buying a package. Cancun diving is really nice, but stay away from aquaworld. there are plenty of other dive shops in cancun for you to go with.

I am a Certified instructor for Scuba. When I start asking questions, they get rude and want payment in advance. I said no, and then they started insulting me. Should be no surprise looking at the reviews.

Previous day visited Selvatica (Tripadvisors no 1 attraction in Cancun), and today rented a waverunner at Aquaworld (Tripadvisors) no 59 attraction at this time. The reasons are simply plain to see. The former is a well run, attraction with good customer care, attentive, well mannered staff. Aquaworld encapsulates so much of what has become bad about Cancun. The staff were pushy, rude and couldn't really care about much other than your money and their tips.

We arrived and paid for a waverunner, only to then be told we would have to wait 40 minutes. No big deal as it turned out, but would have been nicer to have told before parting with the cash. The "free locker" was indeed free, but involved handing over your hotel key as "security" and then signing a sheet with your name and hotel room number?
Call me sceptical, but there are some serious flaws in this perception of "security".

The rules relating to the use of the waverunner involved having a plastic laminated card pushed across the counter, by a staff member who couldn't even be bothered to look up. To be fair he did actually look up when you returned to collect your key when he then pushed his "tip box" under your nose, together with a verbal invitation to contribute. My "tip" would be to learn some manners and some good customer service if you ever expect good reviews, repeat custom or any sort of acceptable reputation.

The waverunner was ok. No unexpected surprises. The toilet facilities by the dock were dirty and unpleasant, but inside the main building were fine.

I was curious where this attraction rated after the event, and had I actually read some of the more recent reviews before going, I would have avoided this place totally.
Since I didn't, I can only give a fair report based on my own experience. OK, if you are sensible and careful. Beware of the information they seek. Staff who are excellent at conveying just how indifferent they are to you as a customer.

First off, I'm not sure why they call it the jungle tour. You drive a speed boat through some mangrooves. There is absolutely nothing to see, no animals, trees were trees. Then you get to the reef which is where all the fun is. You are able to snorkel in a great reef. Plenty of fish around. Then you end up going back in the same speed boat. The excursion lasts around 2.5 hours. I think it was about $61 total per person including the reef entrance free(national fee)? Not bad...get to drive a speed boat...get to snorkel...see some cool fish...short fun excursion in Cancun. (actual start point is in the hotel zone which you can get to easily from your hotel via a bus ride)