Le Meridien Cancun – 2 nights
SPG Platinum member using points for this stay
Arriving at the Le Meridien was meant to give us a feeling of being at a sanctuary retreat. That was far from the truth. From the moment we arrived, we didn’t see a high level of service or attention to detail. We arrived to being told upgrades existed, however were given a standard room on the lounge floor. As platinum members of SPG, we asked what upgrades/suites were available. We were told the property didn’t have any. Lie number 1. The story changed and we were told none of the suites were available. Lie number 2. We proceeded to the room given, only to have our key card not work. The bellhop attempted to open the door only to find someone else occupying the room. Being mortified having seen .someone half-dressed in the room, we headed to open lounge while the bellhop and front desk staff sort out our room. Our new room was the same tiny footprint of the other room.
We immediately filed a corporate complaint with SPG from our hotel room.
The next morning, we finally received a call from the front desk manager. He offered us a two-bedroom suite facing the water – the room was clearly not in use and could have been offered to us the night before. He offered a spa treatment as well. The green coffee scrub treatment was fine. The spa and gym are adequate, however not as nice at the J.W. Marriott Cancun’s facility.
Upon our request, we were able to speak with the resident manager. He noted all of our service lapses (more than just what is mentioned above) and was sympathetic. He offered Christmas dinner to accommodate our dietary needs. We agreed, however that was a complete debacle as the chef wasn’t able to prepare a suitable meal. The manager could have saved some everyone aggravation had he not offered us dinner.
All we could think is that this hotel was a far cry from the J.W. Marriott (we stayed there earlier in the week.) One positive note: Georgina, the concierge extraordinaire, was the only star, she alone was the only positive thing that the Le Meridien offered.
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