My wife and I just returned from Cancun, where we stayed for five nights at Le Meridien. We loved it! The rooms are good-sized and well-appointed, the pools are fantastic, and the hotel staff could not have been friendlier.

Brenda and Ryoko at the Concierge desk offered excellent advice in booking our dinner destinations. We recommend La Distileria (for a great Mexican atmosphere), Cambalache (for the incredible steaks), and Maria Bonita (good combo of food and fun). La Dolce Vita was so-so; the Plantation House had good seafood.

I would try to get an odd-numbered room, with a higher room number (closer to the ocean). Our friends Mateo and Elisa stayed in 533 and had a great ocean view. We stayed in 309, from which we could still see the ocean from our balcony but not with the view our friends enjoyed.

I had a one hour Balance massage from "Susana", who used sufficient force for me to refer to her later as "Susana - the Mistress of Pain." The balance was that she inflicted enough pain on both sides of my body that it sort of evened out. Very enjoyable otherwise; the atmosphere in the spa was very soothing. For beginners, I recommend easing into it a bit and doing a 30 min massage to see if it's your thing. The 20% discount is available if you book within 24 hours of arrival; you don't have to have the actual massage within 24 hours. They tried to get out of the discount, but when I complained they deducted the difference.

Overall, a tremendous experience at Le Meridien, which I recommend without reservation! Bon voyage!

We just got back from a 4 night stay at Le Meridien. It is a beautiful hotel - nice rooms/bathrooms/restaurant/pools/beach. The Spa was top notch and we used it daily.

We had a few issues during our stay. 1) When we checked in they told us that they could only give us a room with 2 double beds. Personally, I feel that 2 grown adults should not have to squish into those tiny beds. After telling them that was unacceptable, they told us that they had no King beds in the entire hotel available until the following evening. They offered to put us on "the list" to be moved the following day. We only accepted after finding out that it was a king size bed with balcony on the top floor. Apparently "the list" is common practice and many people were being moved daily into other rooms. Each day we heard a new couple checking in and arguing about the same issue. 2) After reading on TripAdvisor that they were having 20% discount at the spa, I was ready to ask for the coupon upon arrival. We did receive one without asking. After looking at it further, I realized that it was only for a specific treatment. When I called the spa to make my appt., I asked about the 20% off. They told me I had to have the "special 20% coupon" in order to receive the discount - meanwhile the promotion was being advertised all over the hotel, even at the spa. Eventually, I did get the 20% on both of my treatments. 3) My husband and I booked a Couples massage a few days in advance. When we got there, we were told we could not be accomodated because they were doing a training in that room! You would think that they would do a little more for a paying customer. After talking to the manager, the problem with quickly resolved and the treatments were great.

Overall, I would return again. We ate at La Disterilla, La Madonna, La Habichuela and The Plantation House - All EXCELLENT! You do a lot of walking so bring comfortable shoes. We also used the city bus nightly.

One of the best hotels I ever stayed. The staff knew our names after the 1st day. I wish they had six-star hotels because Le Meridien would be my nomination. From the gracious doormen to the greeting upon arrival with a cool glass of juice, this is the top of the line. I will be back soon.

Service was good here. Really clean and neat. Staff was friendly and attentive. We were mistaken on the freebies we thought came with our travel package. We argued with them for the first few days, they were very gracious and put up with arguments politely. It turned out they were right all along once we verified with the credit card travel person.

Pools were fantastic and beach service was great. Warm clean thick beach towels were provided and a fantastic free breakfast every morning. Broadband internet was available for $25/day extra or you can check your web based email in the business center for $5 per each 15 minutes. Ask the manager to wipe the cookies on the machine you use before you leave the room. They usually do it every 3 days. I cleaned my own cookies and saw hundreds of other persons cookies for almost every major bank still on the PC I was using. That can be dangerous since everyone uses the same username and desktop settings.

There were only two things I found to be an inconvience, 1) Hot water for the shower took a long time to go from cold to hot (like two or three minutes) and 2) Our card keys kept losing it's code and each time we got one re-programmed the other cards would stop working.

Overall super place to stay - definitely a five star hotel.